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Service Intern - Festive Season

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onefinestay

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • London
    Remote
  • Quick Apply

AI generated summary

  • You must be fluent in English, available during the festive season, dynamic, well-organized, relationship-focused, ambitious, and capable of sound judgment under pressure.
  • You will handle guest requests via phone, troubleshoot issues, coordinate with contractors, collect feedback, assist with payments, and support trip planning and logistics.

Requirements

  • You must be fluent in English
  • Available over the festive season, including weekends and public holidays
  • Dynamic and responsive
  • Good commercial awareness
  • Great at building relationships and communicating with a diverse client base
  • Good organisation skills and able to manage your own workload autonomously
  • Ambitious and results driven by a love of delivering top quality customer service
  • No qualms about working early, late and on some weekends
  • Sound judgement and decision-making skills, even under pressure

Responsibilities

  • Answering the phone and dealing with guest requests
  • Assist clients with troubleshooting problems as they arise
  • Acting as the contact point between guests and contractors to fix any issues that might arise during a guest's stay
  • Collecting and communicating feedback to guests
  • Assist Service Team members as needed
  • Assist clients and accounting with the facilitation of payments and invoices
  • Guide and assist Service Team with all stages of trip planning once the accommodation is confirmed, this includes: confirming guest lists, travel contact details and any special needs for guests. Arranging arrival and departure details, transportation and fridge stocking.
  • Working with worthy suppliers to help facilitate requests.
  • Occasionally, travelling to our home locations for the facilitation of a service request / providing access to trusted partners and contractors.

FAQs

What is the role of a Service Intern at onefinestay?

The Service Intern is part of the Service Team, responsible for assisting guests with their requests, troubleshooting issues, managing communication between guests and contractors, and facilitating various aspects of trip planning.

What are the requirements for applying to this internship?

Essential requirements include fluency in English, availability over the festive season including weekends and public holidays, strong organizational skills, dynamic responsiveness, and the ability to build relationships with a diverse client base.

Is hospitality experience necessary for this role?

While hospitality experience is preferred, particularly in hotel and food & beverage sectors, it is not strictly necessary for applying.

Will I need to work on weekends?

Yes, the role requires availability over the festive season, including weekends and public holidays.

Is fluency in languages other than English advantageous?

Yes, while fluency in English is essential, knowledge of additional languages, particularly French, is welcomed.

What kind of tasks will I be doing as a Service Intern?

Tasks include answering guest requests, troubleshooting problems, organizing special services, collecting feedback, facilitating payments, and helping with all stages of trip planning once accommodations are confirmed.

Are there opportunities for career advancement after the internship?

While the internship is a short-term position, it can provide invaluable experience and may lead to future opportunities within the luxury hospitality sector.

Will I need to travel for the job?

Occasionally, you may need to travel to home locations to facilitate service requests or provide access to trusted partners and contractors.

What qualities are you looking for in a candidate?

We are looking for candidates who are ambitious, results-driven, capable of making sound decisions under pressure, and have a genuine passion for delivering top-quality customer service.

Can I rely on a flexible work schedule?

The internship requires a commitment to availability over the festive season, which includes early, late shifts, and weekends. Flexibility is essential to meet the needs of guests.

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onefinestay

Enjoy the finest stays

Travel & Leisure
Industry
51-200
Employees
2010
Founded Year

Mission & Purpose

From beachside estates and historic homes to countryside villas and mountain chalets, we help our guests find their ideal home-from-home, whilst every stay is professionally managed to ensure an effortless and enjoyable rental experience. This includes a personal welcome, 24/7 guest support, extensive housekeeping and dedicated concierge services. Our unique approach to short and medium- term renting appeals to anyone looking for a vetted private place to stay and a premium hospitality experience to match.