Logo of Huzzle

Service Intern - June to August

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Hospitality & Retail
  • £23K
  • London

Requirements

  • These are the essential requirements:
  • You must be fluent in English
  • Available over the summer season, including weekends and public holidays
  • Dynamic and responsive
  • Good commercial awareness
  • Great at building relationships and communicating with a diverse client base
  • Good organisation skills and able to manage your own workload autonomously
  • Ambitious and results driven by a love of delivering top quality customer service
  • No qualms about working early, late and on some weekends
  • Sound judgement and decision-making skills, even under pressure
  • These are the nice-to-haves:
  • Hospitality experience preferred - ideally in hotel and F&B, or retail
  • Any other languages also welcome - French in particular

Responsibilities

  • Answering the phone and dealing with guest requests in the markets we look after
  • Assist clients with troubleshooting problems as they arise
  • Acting as the contact point between guests and contractors to fix any issues that might arise during a guest's stay
  • Collecting and communicating feedback to guests
  • Assist Service Team members as needed
  • Assist clients and accounting with the facilitation of payments and invoices
  • Guide and assist Service Team with all stages of trip planning once the accommodation is confirmed, this includes: confirming guest lists, travel contact details and any special needs for guests. Arranging arrival and departure details, transportation and fridge stocking.
  • Working with worthy suppliers to help facilitate requests.
  • Occasionally, travelling to our home locations for the facilitation of a service request / providing access to trusted partners and contractors.

FAQs

What are the primary responsibilities of the Service Intern?

The primary responsibilities of the Service Intern include assisting with guest relations, coordinating travel arrangements, managing changing preferences and requirements, and supporting the overall operation of a luxury hospitality brand in the short-term rental industry.

What skills are required for the Service Intern position?

Ideal candidates should have strong organizational skills, adaptability to changing situations, excellent communication abilities, and a passion for providing exceptional guest experiences.

What is the duration of the internship?

The internship is expected to last from June to August.

Is this internship position suitable for someone without previous hospitality experience?

Yes, the internship is designed for individuals who are eager to learn and willing to roll up their sleeves, even if they do not have prior experience in hospitality.

Will the Service Intern have opportunities to interact with guests?

Yes, the Service Intern will have opportunities to interact with guests and contribute to creating enjoyable experiences, making it a hands-on position in guest services.

What type of industry experience will I gain from this internship?

You will gain invaluable experience in the luxury hospitality sector, specifically within the short-term rental industry, enhancing your skills in guest relations and operational support.

Is there any specific software or tools that I need to be familiar with for this position?

While specific software familiarity may not be required, being open to learning new tools related to hospitality management and guest services will be beneficial.

What qualities make a candidate successful in this role?

Successful candidates are typically organized, proactive, adaptable to changing circumstances, enthusiastic about guest service, and possess strong problem-solving skills.

How can I apply for the Service Intern position?

Interested candidates should follow the application instructions provided in the job posting, which may include submitting a resume and cover letter.

Is this internship paid?

The job description does not specify whether the internship is paid or unpaid. Please clarify during the application process.

Enjoy the finest stays

Travel & Leisure
Industry
51-200
Employees
2010
Founded Year

Mission & Purpose

From beachside estates and historic homes to countryside villas and mountain chalets, we help our guests find their ideal home-from-home, whilst every stay is professionally managed to ensure an effortless and enjoyable rental experience. This includes a personal welcome, 24/7 guest support, extensive housekeeping and dedicated concierge services. Our unique approach to short and medium- term renting appeals to anyone looking for a vetted private place to stay and a premium hospitality experience to match.