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SOS Intern Network Operations Center Technician (Part

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State of Nebraska

9d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Data
    IT & Cybersecurity
  • Lincoln
  • Quick Apply

AI generated summary

  • You need a high school diploma or equivalent and at least one year of experience in a data center, including Service Desk functions or infrastructure support.
  • You will analyze and troubleshoot network issues, create incident tickets, provide Tier 1 support, monitor performance, deploy protocols, and assist with policies and backup activities.

Requirements

  • Minimum Qualifications: High school diploma or equivalent. One year experience in data center operating environment, performing Service Desk functions or infrastructure support.

Responsibilities

  • Analyze, triage, and troubleshoot alarms related to network connectivity issues across a wide range of servers, routers, switches, and telecommunication equipment.
  • Create tickets which categorize incidents based on alert type and severity to initiate response and track activity throughout resolution.
  • Provide incident response by following written protocols and established communication practices.
  • Provide comprehensive Service Desk Tier 1 support to state users over the telephone, email, and messaging such as instant messaging.
  • Manage the phone queue, taking direct support calls from users and document follow-up in the forms of incident or service requests in the ticketing system.
  • Escalate incident or service requests to appropriate technical personnel when unable to resolve.
  • Monitor performance of network central processing units (CPUs).
  • Deploy, maintain, and resolve IP switching, remote access protocols, routing, firewalls, and antivirus support.
  • Maintain reports on usage of bandwidth, utilization of servers, uptime, and other crucial elements.
  • Conduct backup and storage activities and follow disaster recovery protocols.
  • Assist in developing and maintaining Network Operations Center policies, procedures, and tools.
  • Other duties as assigned within the scope of the classification.

FAQs

What is the hiring rate for the SOS Intern Network Operations Center Technician position?

The hiring rate for the position is $17.459 per hour.

What is the location of the job?

The job is located in Lincoln, NE.

What type of shifts are available for this position?

The shifts available are first shift (6 AM to 2 PM), second shift (2 PM to 10 PM), and third shift (10 PM to 6 AM).

How many hours per week will I be working in this role?

You will work a total of 4 hours during one of the available shifts.

What are the minimum qualifications required for the position?

The minimum qualifications include a high school diploma or equivalent and one year of experience in a data center operating environment, performing Service Desk functions or infrastructure support.

What type of support will I provide in this role?

You will provide Tier 1 Service Desk support to state users over the telephone, email, and instant messaging.

Will there be opportunities for professional development?

Yes, the position offers professional development opportunities to help you advance in your career.

How long is the expected duration of this internship?

The internship is expected to last for 3 months from your start date.

Are there any benefits offered with this position?

Yes, a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities is offered.

How should I apply for this position?

You must complete the employment application, ensuring it is thorough and complete, as it is the primary source of information for determining eligibility.

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State of Nebraska

Good Life. Great Vision.

Government
Industry
10,001+
Employees
1867
Founded Year

Mission & Purpose

The word Nebraska is from the Oto Indian word “Nebrathka” meaning “flat water.” The pioneers who settled Nebraska in the late 1800s deserve much of the credit for transforming the state from a land considered unfit for cultivation to an agricultural oasis. Today Nebraska ranks among the leading states in many agricultural production categories.