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Student Social Work Clinical Placement

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Fresenius Medical Care North America

2d ago

  • Internship
    Full-time
    Placement Program
  • Healthcare
    Education & Teaching
  • Murfreesboro

AI generated summary

  • You need a high school diploma or G.E.D., excellent customer service skills, a commitment to patient care, and cannot work or care for family members as patients.
  • You will assess patients' psychosocial needs, collaborate on care planning, provide counseling, educate patients and families, facilitate referrals, and maintain resource lists to enhance treatment outcomes.

Requirements

  • High School diploma or G.E.D.
  • Preferred outstanding customer service to all external and internal customers.
  • Possess the desire to deliver superior care to our patients and embrace Fresenius' mission and values.
  • The Intern cannot work under the supervision of a family member.
  • The Intern cannot care for a patient who is a family member. If an Intern's family member is a patient at the facility in which they work, the Intern will be scheduled to work on days the patient is not in the facility or will be assigned to another patient.
  • The Clinical Manager assigns and closely monitors all SW Intern assignments with direct supervision from a SWFI based on the agreed education plan.
  • Performs additional duties as assigned.
  • Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Responsibilities

  • Responsible for driving the FMS culture through values and customer services standards.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve, and follow up regarding customer services issues with all customers in a timely manner.
  • As a member of the interdisciplinary team, assesses patients' psychosocial status, strengths and areas of need that may affect rehabilitation and optimal treatment outcomes as part of the comprehensive patient assessment.
  • Participates in care planning in collaboration with the patient and healthcare team to identify effective interventions that will help the patient meet rehabilitation, treatment goals, and improve quality of life.
  • Utilizes FMS Ultra Care patient education programs, established social work theory and methods and quality of life measurement instruments as part of assessment and care planning to resolve barriers and meet patient treatment goals.
  • Provides established outcomes driven psycho-educational counseling methods aimed at improving areas of need, treatment adherence, vocational/educational rehabilitation and/or quality of life.
  • Provides supportive and goal directed counseling to patients who are seeking transplant.
  • Assesses patient awareness of advance directives; assists with accessing advance directive forms/information and facilitates discussion of advance directive wishes, if necessary, with the healthcare team and the patient's family/support persons.
  • Will provide general information about Do Not Resuscitate Orders and Advanced Directives.
  • Provides information and assists the team and patient with referral to community resources (home health services, vocational rehabilitation, etc.) to facilitate optimal treatment outcomes.
  • Provides usual care and/or Social Work Intensive to address non-adherence and quality of life concerns for all patients.
  • Knowledgeable of and adheres to FMCNA Social Work Policy, including documentation.
  • Assess patient knowledge of kidney disease for barriers that may affect adherence to treatment. Works with patient, family and health care team to provide education tailored to the patient's learning style and needs.
  • With other members of the interdisciplinary team, provides appropriate information about all treatment modalities. Facilitates the transplant referral process and collaborates with interdisciplinary team, if delegated by Clinical Manager.
  • Provides ongoing education to patient/family regarding psychosocial issues related to End Stage Renal Disease (ESRD) and all support services that are available.
  • Reviewed patient rights and responsibilities, grievance information (company and network) and other facilities policies with patient and/or the patients' representative to ensure patients' understanding of the rights and expectations of them.
  • Collaborates with the team on appropriate QAI activities.
  • Maintains current knowledge regarding local vocational/educational rehabilitation programs and assist patients with referral and access to vocational rehabilitation to enable them to remain employed, become employed or receive education.
  • Understands FMCNA financial policies and procedures as they related to patient services. Collaborate with Financial Coordinators to educate patients about programs that may be available to assist with uncovered services, how to resolve billing concerns, and understand financial responsibilities.
  • Works with the administrative support staff to maintain updated patient resource lists (e.g. maintain updated list of transportation resources).
  • Develops and provides training to staff pertaining to psychosocial topics as needed. Trains staff in Ultra Care Programs as needed.
  • Performs additional duties as assigned.

FAQs

What is the main purpose of the Student Social Work Clinical Placement?

The main purpose is to support FMCNA's mission, vision, core values, and customer service philosophy while gaining clinical experience under the supervision of a licensed social worker.

What type of education is required for this internship?

A high school diploma or G.E.D. is required for the internship.

Will I receive supervision during my internship?

Yes, the Clinical Manager assigns and closely monitors all assignments with direct supervision from a Social Worker Intern (SWFI) based on the agreed education plan.

Can I work with family members as patients during my internship?

No, the intern cannot care for a patient who is a family member and will be scheduled to work on days when their family member is not present in the facility or will be assigned to another patient.

How are patient assessments and care planning conducted?

As part of the interdisciplinary team, the intern will assess patients' psychosocial status and collaborate with the healthcare team to identify effective interventions for individualized care planning.

What type of training will I receive during the internship?

The internship includes training in psychosocial topics and participation in Ultra Care Programs as needed.

Are there specific customer service expectations for this role?

Yes, the intern is responsible for delivering outstanding customer service and developing effective relationships through timely communication with both external and internal customers.

What are the physical demands and working conditions for this internship?

The physical demands include desk work and interaction with patients, as well as travel between facilities and community locations. The work environment is characteristic of a healthcare facility.

Will I be involved in patient education?

Yes, the intern will assess patient knowledge regarding kidney disease and provide tailored education on treatment modalities and psychosocial issues related to End Stage Renal Disease (ESRD).

What other duties may I be responsible for during the internship?

The intern may perform various other duties as assigned, including maintaining updated resource lists and developing training for staff on psychosocial topics.

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Fresenius Medical Care North America

Every patient, every day

1-10
Employees
1996
Founded Year

Mission & Purpose

Fresenius Medical Care North America (FMCNA) is the premier healthcare company focused on providing the highest quality care to people with renal and other chronic conditions. Through its industry-leading network of dialysis facilities and outpatient cardiac and vascular labs, Fresenius Medical Care North America provides coordinated healthcare services at pivotal care points for hundreds of thousands of chronically ill customers throughout the continent. As the world’s largest fully integrated renal company, it offers specialty pharmacy and laboratory services, and manufactures and distributes the most comprehensive line of dialysis equipment, disposable products, and renal pharmaceuticals. For more information, visit the FMCNA website at https://fmcna.com/.