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Student Social Work Clinical Placement

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Fresenius Medical Care North America

1mo ago

  • Internship
    Full-time
    Placement Program
  • Newington

AI generated summary

  • You must have a high school diploma or G.E.D., excellent customer service skills, and cannot work with or care for family members. Assignments are supervised by a clinical manager.
  • You will assess patients' psychosocial needs, participate in care planning, provide counseling, educate about kidney disease, and connect patients with community resources while ensuring outstanding service.

Requirements

  • - High School diploma or G.E.D.
  • - Preferred outstanding customer service to all external and internal customers.
  • - Possess the desire to deliver superior care to our patients and embrace Fresenius' mission and values.
  • - The Intern cannot work under the supervision of a family member.
  • - The Intern cannot care for a patient who is a family member.
  • - If an Intern's family member is a patient at the facility in which they work, the Intern will be scheduled to work on days the patient is not in the facility or will be assigned to another patient.
  • - The Clinical Manager assigns and closely monitors all SW Intern assignments with direct supervision from a SWFI based on the agreed education plan.
  • - Performs additional duties as assigned.
  • - Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Responsibilities

  • - Responsible for driving the FMS culture through values and customer services standards.
  • - Accountable for outstanding customer service to all external and internal customers.
  • - Develops and maintains effective relationships through effective and timely communication.
  • - Takes initiative and action to respond, resolve, and follow up regarding customer services issues with all customers in a timely manner.
  • - As a member of the interdisciplinary team, assesses patients' psychosocial status, strengths and areas of need that may affect rehabilitation and optimal treatment outcomes as part of the comprehensive patient assessment.
  • - Participates in care planning in collaboration with the patient and healthcare team to identify effective interventions that will help the patient meet rehabilitation, treatment goals, and improve quality of life.
  • - Utilizes FMS Ultra Care patient education programs, established social work theory and methods and quality of life measurement instruments as part of assessment and care planning to resolve barriers and meet patient treatment goals.
  • - Provides established outcomes driven psycho-educational counseling methods aimed at improving areas of need, treatment adherence, vocational/educational rehabilitation and/or quality of life.
  • - Provides supportive and goal directed counseling to patients who are seeking transplant.
  • - Assesses patient awareness of advance directives; assists with accessing advance directive forms/information and facilitates discussion of advance directive wishes, if necessary, with the healthcare team and the patient's family/support persons.
  • - Will provide general information about Do Not Resuscitate Orders and Advanced Directives.
  • - Provides information and assists the team and patient with referral to community resources (home health services, vocational rehabilitation, etc.) to facilitate optimal treatment outcomes.
  • - Provides usual care and/or Social Work Intensive to address non-adherence and quality of life concerns for all patients.
  • - Knowledgeable of and adheres to FMCNA Social Work Policy, including documentation.
  • - Assess patient knowledge of kidney disease for barriers that may affect adherence to treatment. Works with patient, family and health care team to provide education tailored to the patient's learning style and needs.
  • - With other members of the interdisciplinary team, provides appropriate information about all treatment modalities. Facilitates the transplant referral process and collaborates with interdisciplinary team, if delegated by Clinical Manager.
  • - Provides ongoing education to patient/family regarding psychosocial issues related to End Stage Renal Disease (ESRD) and all support services that are available.
  • - Reviewed patient rights and responsibilities, grievance information (company and network) and other facilities policies with patient and/or the patients' representative to ensure patients' understanding of the rights and expectations of them.
  • - Collaborates with the team on appropriate QAI activities.
  • - Maintains current knowledge regarding local vocational/educational rehabilitation programs and assist patients with referral and access to vocational rehabilitation to enable them to remain employed, become employed or receive education.
  • - Understands FMCNA financial policies and procedures as they relate to patient services. Collaborate with Financial Coordinators to educate patients about programs that may be available to assist with uncovered services, how to resolve billing concerns, and understand financial responsibilities.
  • - Works with the administrative support staff to maintain updated patient resource lists (e.g. maintain updated list of transportation resources).
  • - Develops and provides training to staff pertaining to psychosocial topics as needed. Trains staff in Ultra Care Programs as needed.
  • - Other duties as assigned.

FAQs

What is the purpose of the Student Social Work Clinical Placement?

The purpose is to support FMCNA's mission and values while providing hands-on experience in a healthcare setting under the supervision of a licensed social worker.

What are the primary responsibilities of the student intern?

The primary responsibilities include patient assessment, care planning, counseling, customer service, patient education, assisting with financial assistance, and supporting the healthcare team.

What qualifications do I need to apply for this internship?

A high school diploma or GED is required, and a preferred focus on customer service and a desire to deliver superior care to patients.

Will I receive supervision during the internship?

Yes, the Clinical Manager assigns and closely monitors all social work intern assignments with direct supervision from a licensed social worker.

Can I work with family members as patients?

No, the intern cannot care for a patient who is a family member. If a family member is a patient, the intern will be scheduled on days when the patient is not in the facility or will be assigned to another patient.

Are there any physical demands associated with the position?

Yes, the role involves desk work, personal computer use, patient interaction, and travel between assigned facilities, with exposure to healthcare environments.

How many field education hours are required for this internship?

The minimum number of required field education hours is established by the Council on Social Work Education (CSWE).

Is there an emphasis on professional development in this internship?

Yes, the internship focuses on promoting the integration of empirical and practice-based knowledge, as well as the development of professional competence.

What types of patient education will I provide?

You will assess patient knowledge of kidney disease, provide information tailored to patients’ needs, and educate them on psychosocial issues related to End Stage Renal Disease (ESRD).

What kind of community resources will I assist patients in accessing?

You will assist patients with referrals to resources like home health services, vocational rehabilitation, and financial assistance programs.

Do I need previous experience in healthcare to apply for this position?

While previous healthcare experience is not mandatory, a strong desire to deliver excellent patient care and outstanding customer service is preferred.

Is there an opportunity to participate in quality improvement activities?

Yes, interns are encouraged to actively participate in process improvement activities that enhance patient satisfaction and care quality.

Are there any specific training requirements for staff development that I will be involved in?

Yes, the intern may develop and provide training to staff related to psychosocial topics and Ultra Care Programs as needed.

Does the organization have a drug-free workplace policy?

Yes, Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care North America

Every patient, every day

1-10
Employees
1996
Founded Year

Mission & Purpose

Fresenius Medical Care North America (FMCNA) is the premier healthcare company focused on providing the highest quality care to people with renal and other chronic conditions. Through its industry-leading network of dialysis facilities and outpatient cardiac and vascular labs, Fresenius Medical Care North America provides coordinated healthcare services at pivotal care points for hundreds of thousands of chronically ill customers throughout the continent. As the world’s largest fully integrated renal company, it offers specialty pharmacy and laboratory services, and manufactures and distributes the most comprehensive line of dialysis equipment, disposable products, and renal pharmaceuticals. For more information, visit the FMCNA website at https://fmcna.com/.