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Technical Writing Intern

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Benesch

Sep 27

  • Internship
    Full-time
    Summer Internship
  • Engineering
  • Chicago
    Remote

AI generated summary

  • You should be pursuing a relevant degree, have strong writing skills, experience creating technical docs, basic software knowledge, and good communication skills. Interest in rail or civil engineering is a plus.
  • You will create user guides, collaborate with developers, ensure documentation accuracy, assist with help tickets, and update content as software and client needs change.

Requirements

  • Currently pursuing or recently completed a degree in Technical Writing, Communications, Computer Science or a related field.
  • Strong writing and editing skills with an emphasis on clarity, accuracy, and attention to detail.
  • Familiarity with creating technical documentation, user guides, and SOPs, especially in a technical or engineering context.
  • Basic understanding of software applications and user support processes.
  • Excellent communication and collaboration skills, with a team-oriented mindset.
  • Interest or experience in the railroad industry or civil engineering is a plus.

Responsibilities

  • Collaborate with Benesch's Railroad User Support team to create, write, and publish detailed user guides and SOPs tailored to the needs of our railroad clients.
  • Work closely with software developers, engineers, and user support specialists to gather information and ensure the accuracy and usability of documentation.
  • Ensure all documentation aligns with Benesch's standards and effectively supports our clients' operations.
  • Provide assistance with desk help tickets, offering user support and troubleshooting as needed to maintain smooth operations for our railroad clients.
  • Continuously update and refine documentation as software features and client needs evolve.

FAQs

What is the job title for this internship?

The job title is Technical Writing Intern.

What is the main responsibility of the Technical Writing Intern?

The main responsibility is to develop comprehensive user guides and Standard Operating Procedures (SOPs) for software solutions provided to railroad clients.

Where is this position located?

This position offers a work-from-home schedule with the option to work from offices in Omaha, NE; Cincinnati, OH; Chicago, IL; and Jacksonville, FL.

What kind of degree should the ideal candidate be pursuing or have completed?

The ideal candidate should be pursuing or have recently completed a degree in Technical Writing, Communications, Computer Science, or a related field.

Is experience in the railroad industry required for this role?

No, but an interest or experience in the railroad industry or civil engineering is a plus.

What skills are necessary for the Technical Writing Intern position?

Candidates need strong writing and editing skills, familiarity with creating technical documentation, basic understanding of software applications, and excellent communication skills.

Will the intern provide hands-on support to clients?

Yes, the intern may assist with desk help tickets and provide user support and troubleshooting as needed.

Are there opportunities for professional development in this internship?

Yes, Benesch offers a range of professional development opportunities, including tuition reimbursement and ongoing training.

What benefits does Benesch offer to eligible employees?

Benesch offers a range of benefits, including insurance, retirement plans, wellness programs, and generous Paid Time Benefits (PTB).

Is Benesch committed to diversity and inclusion?

Yes, Benesch is committed to offering an inclusive work environment where everyone feels valued and respected.

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Benesch

Engineering & Construction
Industry
501-1000
Employees

Mission & Purpose

Serving a broad range of markets, Benesch has played a role in shaping our nation’s infrastructure and local communities for decades. We are client-focused – dedicated to providing responsive service and recruiting the very best talent to deliver project success. Benesch is consistently ranked among the Top 500 Design Firms in the country by Engineering News Record.