FAQs
What is the job title for this position?
The job title is Utility Bill New Associate.
What qualifications are required for this position?
Any Graduation is required for this position.
How much experience is needed to apply for this role?
The position is open to candidates with 0 to 1 year of experience.
What is the main responsibility of a Utility Bill New Associate?
The main responsibility is to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions to dissatisfied customers within SLAs.
What type of interactions does this role primarily involve?
This role primarily involves non-voice interactions such as email, web, and chat.
Will I be working independently or as part of a team?
You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
Are there any specific skills required for this position?
Yes, strong typing skills, ability to work well in a team, results orientation, quick learning agility, the ability to establish strong client relationships, and detail orientation are preferred.
What type of support does the Service Desk Non-Voice Support team provide?
The team is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
Will there be any training provided for this role?
Yes, you will be given detailed instructions on all tasks as part of your training.
Is working in rotational shifts a requirement for this role?
Yes, this role may require you to work in rotational shifts.