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Welcome Advisor - Patrick St.

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Bank of Ireland

1mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Sales & Business Development
  • Cork

AI generated summary

  • You must excel in customer service, communicate well, be self-motivated, eager to learn, tech-savvy, and ready to identify sales leads. No formal qualifications are needed.
  • You will engage with customers, manage their flow, assist with self-service options, handle queries, record information, and support continuous improvement while adhering to security procedures.

Requirements

  • A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
  • Self-motivated with a passion to achieve goals and identify sales leads and referrals.
  • You have a curiosity for technology, and are an early adaptor of new technologies.
  • The willingness to learn and grow your career within the company!
  • There are no essential qualifications required for this role.

Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
  • Handle the flow of customers to ensure their smooth passage through the Branch
  • Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Record/update relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group's shared ambitions
  • Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
  • You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

FAQs

What is the duration of the Welcome Advisor role?

The role is required for a duration of 3 months.

What are the primary responsibilities of a Welcome Advisor?

The primary responsibilities include engaging with customers to deliver professional customer service, handling the flow of customers through the Branch, and relocating customers to appropriate self-service options.

Are there any essential qualifications required for this role?

There are no essential qualifications required for this role.

What qualities will make a candidate stand out for this position?

A proven record in delivering outstanding customer service, excellent communication and interpersonal skills, self-motivation, curiosity for technology, and a willingness to learn and grow within the company will make a candidate stand out.

What does the team aim to achieve?

The team aims to enable Customers, Colleagues, and Communities to thrive by providing a differentiated customer experience and drawing on professionalism, determination, innovation, and passion.

What is the work-life balance policy at Bank of Ireland?

Bank of Ireland prioritizes work-life balance with flexible working options, 23 days of annual leave, and excellent pension contributions.

Do we offer family support policies?

Yes, we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy, as well as working parent supports.

How does Bank of Ireland support employee well-being?

Bank of Ireland has an employee assistance program, WebDoctor, financial wellbeing coaches, and encourages staff to pursue educational and professional qualifications.

What key competencies are valued for this role?

The key competencies include being customer-focused, accountable, agile, managing risk, and working as one group, one team.

Is there a process for requesting accommodations during the recruitment process?

Yes, there is a process for requesting reasonable accommodations for disabilities, neurodivergence, or medical conditions, and interested individuals can complete a specific form to receive assistance.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.