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Workflow Intern - People and Organizational Performance

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McKinsey & Company

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • People, HR & Administration
  • San Jose

AI generated summary

  • You need a university degree, strong analytical and communication skills, proficiency in MS Office, a proactive attitude, and the ability to handle ambiguity in a team-oriented environment.
  • You will manage request flows, analyze trends, codify knowledge, debrief consulting teams, create shareable cases, and maintain knowledge assets and sharing platforms.

Requirements

  • University degree and excellent academic record required
  • Program management and stakeholder management
  • Business knowledge with good analytical skills and proficiency in MS Office (Excel, Word, PowerPoint)
  • Clear, decisive decision-making skills
  • Problem solving; in specific scoping and structuring
  • Strong written and verbal communication skills in English - able to convey key information clearly and concisely through a variety of communication channels
  • A "can-do" attitude, willingness to take initiative, and a proactive approach to practice and team support
  • Ability to understand and comprehend complex problems and issues at hand
  • Ability to deal with ambiguity and be comfortable with it, managing it independently
  • Team player with ability to interact effectively with all tenure levels, specially senior colleagues
  • Strong customer service orientation
  • Willingness to work in a highly demanding and result-oriented team environment

Responsibilities

  • You will be managing request flows, playing a dispatcher role during the Americas time zone. In this capacity, you will act like the first port of call for all POP questions coming from consulting teams, and be involved in scoping of requests, clarifying doubts on the request, managing process around communicating with consulting teams, setting expectations around deliverables and timelines, and allocating work to available researchers. You will also work with dispatchers from other regions, to ensure consistency in dispatching processes and to make improvements, also handle low complexity requests depending on bandwidth.
  • You will analyze trends from requests received (tracker analyses), including tracking of all requests to identify patterns in the requests we receive from consultants and inform researchers of where knowledge should be codified. You will also alert leadership of requests coming from priority CSTs. You will work very closely with your Org counterpart in the other hub.
  • You will be codifying knowledge and maintaining specific assets, very closely involved in driving our knowledge codification process which would involve connecting with consulting teams, debriefing their engagement experience, sanitizing their information, and creating a shareable case. You can also play a crucial role in building and managing knowledge assets in the practice (for e.g., developing benchmarks, best practice methodology, etc.). You will also be involved on creating newsletters and contribute to building and maintaining our knowledge sharing platform on core organization topics.

FAQs

What is the primary role of a Workflow Intern in the People and Organizational Performance team?

The primary role of a Workflow Intern involves managing request flows, acting as a dispatcher for questions from consulting teams, scoping requests, clarifying doubts, setting expectations around deliverables, allocating work to researchers, and analyzing request trends to inform knowledge codification.

What qualifications are required for the Workflow Intern position?

Candidates are required to have a university degree with an excellent academic record, experience in program and stakeholder management, strong analytical skills, proficiency in MS Office (Excel, Word, PowerPoint), excellent written and verbal communication skills in English, a proactive attitude, and the ability to manage ambiguity and complex problems.

What kind of knowledge will I be expected to codify as a Workflow Intern?

As a Workflow Intern, you will be involved in codifying knowledge by connecting with consulting teams, debriefing their engagement experiences, sanitizing their information, and creating shareable case studies. You'll also work on developing benchmarks and best practice methodologies.

How does the Workflow Intern interact with other team members and regions?

The Workflow Intern will work closely with dispatchers from other regions to ensure consistency in dispatching processes and to implement improvements. They will also collaborate with organizational counterparts in different hubs for effective knowledge sharing and project management.

What skills are essential for effective communication in this role?

Strong written and verbal communication skills in English are essential, enabling the intern to convey key information clearly and concisely across various communication channels. The ability to interact with colleagues at all tenure levels, especially senior figures, is also crucial.

What is the work environment like for a Workflow Intern?

The work environment is highly demanding and result-oriented, requiring a proactive approach, strong customer service orientation, and the ability to work effectively within a collaborative team setting.

Will I have opportunities to analyze data trends in this role?

Yes, you will analyze trends from requests received, conduct tracker analyses to identify patterns, inform researchers about knowledge codification needs, and alert leadership about requests coming from priority consulting teams.

What kind of projects can the Workflow Intern contribute to?

The Workflow Intern can contribute to projects such as knowledge codification, asset maintenance, the development of newsletters, and the management of knowledge sharing platforms on core organizational topics.

Is prior industry experience required for the Workflow Intern role?

While specific prior industry experience may not be explicitly required, a strong understanding of business knowledge and relevant analytical skills is necessary for success in the role.

McKinsey & Company

Business Consulting and Services

Consulting
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

McKinsey & Company is a global management consulting firm. We are the trusted advisor to the world's leading businesses, governments, and institutions. We work with leading organizations across the private, public and social sectors. Our scale, scope, and knowledge allow us to address problems that no one else can. We have deep functional and industry expertise as well as a breadth of geographical reach. We are passionate about taking on immense challenges that matter to our clients and, often, to the world. We work with our clients as we do with our colleagues. We build their capabilities and leadership skills at every level and every opportunity. We do this to help build internal support, get to real issues, and reach practical recommendations. We bring out the capabilities of clients to fully participate in the process and lead the ongoing work.

Benefits

  • Occupational Accident Insurance

  • Mental Health Care

  • Vision Insurance

  • Health Insurance

  • Life Insurance

  • Flexible Spending Account (FSA)

  • Retiree Health & Medical

  • Disability Insurance

  • Dental Insurance