FAQs
What is the primary role of a Workflow Intern in the People and Organizational Performance team?
The primary role of a Workflow Intern involves managing request flows, acting as a dispatcher for questions from consulting teams, scoping requests, clarifying doubts, setting expectations around deliverables, allocating work to researchers, and analyzing request trends to inform knowledge codification.
What qualifications are required for the Workflow Intern position?
Candidates are required to have a university degree with an excellent academic record, experience in program and stakeholder management, strong analytical skills, proficiency in MS Office (Excel, Word, PowerPoint), excellent written and verbal communication skills in English, a proactive attitude, and the ability to manage ambiguity and complex problems.
What kind of knowledge will I be expected to codify as a Workflow Intern?
As a Workflow Intern, you will be involved in codifying knowledge by connecting with consulting teams, debriefing their engagement experiences, sanitizing their information, and creating shareable case studies. You'll also work on developing benchmarks and best practice methodologies.
How does the Workflow Intern interact with other team members and regions?
The Workflow Intern will work closely with dispatchers from other regions to ensure consistency in dispatching processes and to implement improvements. They will also collaborate with organizational counterparts in different hubs for effective knowledge sharing and project management.
What skills are essential for effective communication in this role?
Strong written and verbal communication skills in English are essential, enabling the intern to convey key information clearly and concisely across various communication channels. The ability to interact with colleagues at all tenure levels, especially senior figures, is also crucial.
What is the work environment like for a Workflow Intern?
The work environment is highly demanding and result-oriented, requiring a proactive approach, strong customer service orientation, and the ability to work effectively within a collaborative team setting.
Will I have opportunities to analyze data trends in this role?
Yes, you will analyze trends from requests received, conduct tracker analyses to identify patterns, inform researchers about knowledge codification needs, and alert leadership about requests coming from priority consulting teams.
What kind of projects can the Workflow Intern contribute to?
The Workflow Intern can contribute to projects such as knowledge codification, asset maintenance, the development of newsletters, and the management of knowledge sharing platforms on core organizational topics.
Is prior industry experience required for the Workflow Intern role?
While specific prior industry experience may not be explicitly required, a strong understanding of business knowledge and relevant analytical skills is necessary for success in the role.