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196304 Telephonist

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NHS Dumfries & Galloway

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must have effective communication, good computer skills, the ability to remain calm under pressure, and a proactive attitude with a proven record in an office environment.
  • You will provide high-quality telephone service as part of a supportive team in a dynamic environment.

Requirements

  • Effective communications skills
  • Good computer skills
  • The Ability to stay calm under pressure and during emergency procedures.
  • Successful candidates will have an enthusiastic, proactive attitude and are able to demonstrate a record of successful delivery within an Office Environment.

Responsibilities

  • You will be part of a team of Telephonists who provide a very important and high-quality standard service.
  • You will be working within a high performing, creative and supportive environment.

FAQs

What is the role of a Telephonist at NHS Dumfries and Galloway?

The Telephonist provides daily support for the switchboard, acting as a central communication and information hub for both staff and the public.

What skills are required for this position?

Candidates should possess effective communication skills, good computer skills, and the ability to stay calm under pressure, especially during emergency procedures.

Is there a reduction in working hours coming in April 2024?

Yes, NHS Scotland is reducing the full-time working week from 37.5 to 37 hours per week, effective from April 1, 2024, with no change in pay.

Can applicants upload a CV when applying for this position?

No, applicants should not upload a CV as it will not be used for shortlisting purposes.

What should candidates do if they experience issues with the Jobtrain application system?

Candidates should contact the Jobtrain Candidate Support Hub at https://jobseekersupport.jobtrain.co.uk/support/home for advice and support.

Are there any benefits for staff parking at NHS Dumfries and Galloway?

Yes, staff and patients enjoy free, unlimited parking at all hospital sites.

How does NHS Dumfries and Galloway approach equality and diversity?

NHS Dumfries and Galloway is committed to encouraging equality and diversity within the workforce, and aims to eliminate unlawful discrimination while creating a representative workforce.

Is there a requirement for candidates to have the right to work in the UK?

Yes, NHS Dumfries and Galloway has a legal obligation to ensure that all prospective employees have the relevant permission to work in the UK.

Can international nurses apply for this job?

Currently, NHS Dumfries and Galloway is unable to support OSCE Training for international nurses for vacancies, and appropriate UK registration is required for professional roles.

Who should candidates contact for informal inquiries about the job?

Candidates can direct informal inquiries to Michelle Wilson at michelle.wilson11@nhs.scot.

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NHS Dumfries & Galloway

Work Live and Play in Dumfries and Galloway

Science & Healthcare
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

NHS Dumfries and Galloway provides healthcare services to the Dumfries and Galloway region of Scotland. Their mission is to deliver high-quality, patient-centered care and improve the health and well-being of the local population. Their purpose is to offer comprehensive medical services, promote health, and ensure effective, compassionate care through community-focused and integrated healthcare solutions.