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Abercrombie & Fitch - Key Lead, Oxford Street

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Abercrombie & Fitch Co

2mo ago

  • Job
    Full-time
    Junior Level
  • London
  • Quick Apply

AI generated summary

  • You should have a high school diploma, 1 year of retail experience, strong customer focus, communication skills, fashion knowledge, adaptability, and a commitment to diversity and inclusion.
  • You will ensure a quality in-store experience, supervise staff, provide guidance, and drive store performance through customer engagement and achieving daily sales targets.

Requirements

  • Education - High School Diploma/ G.E.D. equivalent preferred
  • Retail Experience - At least 1 year of retail experience is preferred.
  • Supervisor/ Managerial Experience- No supervisory/ management experience is required.
  • Customer Focus
  • Communication
  • Interpersonal Interaction
  • Fashion Trend Knowledge
  • Outgoing
  • Assertiveness
  • Adaptability/Flexibility & Stress Tolerance
  • Poise & Ambition
  • Multi-Tasking
  • Applied Learning
  • Promoting Diversity & Inclusion
  • Work Ethic
  • Omni Channel Services

Responsibilities

  • The Key Lead is responsible for ensuring all customers receive quality in-store experience.
  • They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively.
  • The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

FAQs

What is the role of a Key Lead at Abercrombie & Fitch?

The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, guiding and coaching Brand Reps and Stock Associates, and driving store performance through customer experience and team achievement of daily sales.

What are the working hours for this position?

The schedule will vary weekly, but you should expect to work at least 12-16 hours per week, with required availability on Saturdays, Sundays, and certain holidays. During peak periods, hours may increase to support business needs.

Is previous retail experience necessary for this job?

At least 1 year of retail experience is preferred for the Key Lead position, though supervisory or managerial experience is not required.

What kind of benefits do employees receive?

Employees are eligible for various benefits, including a quarterly sales incentive bonus, merchandise discount, flexible schedule, opportunities for career advancement, training and development, and more.

Is there any specific education required for this position?

A High School Diploma or G.E.D. equivalent is preferred for the Key Lead position.

What qualities are important for a Key Lead?

Important qualities include customer focus, communication skills, interpersonal interaction, adaptability, stress tolerance, and a strong work ethic, among others.

Does Abercrombie & Fitch promote diversity and inclusion?

Yes, Abercrombie & Fitch is committed to promoting diversity and inclusion within its workforce.

Will I receive training for this role?

Yes, training and development opportunities will be provided to associates in this role.

Do employees have opportunities for career advancement?

Yes, Abercrombie & Fitch offers opportunities for career advancement within the company.

What is the company’s stance on equal opportunity employment?

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.

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Abercrombie & Fitch Co

Abercrombie & Fitch Co. is a leading, global specialty retailer of apparel and accessories for men, women and kids.

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East.