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Account Associate - Hebrew Speaking

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SITA

18d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Rome

AI generated summary

  • You need 3+ years in sales (preferably ATI/IT), fluent Hebrew, experience with managerial relationships, sales targets, account plans, aviation background, and aerospace qualification is a plus.
  • You will manage accounts, build client relationships, identify business opportunities, drive sales activities, ensure service delivery, facilitate stakeholder communication, and maintain operational visibility.

Requirements

  • 3+ years experience in sales function; preferably within ATI or IT sector
  • Native Hebrew speaking desired or fluent Hebrew
  • Experience in building client relationships at Managerial level
  • Achieving or exceeding sales targets
  • Proven successful experience in business development and pipeline management
  • Experience in executing account development plans
  • Positive customer service experience
  • Previous experience in the aviation industry advantageous
  • Qualification in aerospace desired

Responsibilities

  • Drive all sales activities as per short- and long-term objectives; own and manage Tier 4 and 5 accounts up to 10 Tier 4 clients
  • Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
  • Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
  • Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
  • Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date
  • Ensure all customer requests are dealt with and services delivered as per agreed schedule
  • Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
  • Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
  • Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities
  • Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners

FAQs

What is the primary responsibility of the Account Associate - Hebrew Speaking?

The primary responsibility is to drive profitable growth by identifying, pursuing, and closing business opportunities for Tier 4 and 5 customers.

Who will the Account Associate report to?

The Account Associate will report to the Sales VP.

What are the expectations related to client relationships?

The Account Associate is expected to manage and build relationships with clients, becoming their trusted advisor/consultant to ensure customer loyalty and satisfaction.

What experience is required for this position?

A minimum of 3 years of experience in a sales function is required, preferably within the ATI or IT sector.

Is fluency in Hebrew necessary for this role?

Yes, native or fluent Hebrew speaking is desired for this position.

Are there opportunities for remote work?

Yes, the position supports flexible working arrangements, allowing work from home up to 2 days a week depending on the team's needs.

What kind of professional development opportunities does SITA offer?

SITA offers training platforms, including LinkedIn Learning, to help employees level up their skills.

Is there any support for employee well-being?

Yes, SITA provides an Employee Assistance Program (EAP) for employees and their dependents, as well as a personalized platform called Champion Health to support various well-being needs.

What kind of clients will the Account Associate manage?

The Account Associate will manage Tier 4 and 5 accounts, with ownership of up to 10 Tier 4 clients.

What is the company culture like at SITA?

SITA values diversity and fosters an inclusive environment, with comfortable and enjoyable workspaces, promoting work-life balance, and flexibility in work arrangements.

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SITA

Dedicated and committed to the air transport industry

Consulting
Industry
1001-5000
Employees

Mission & Purpose

SITA operates in the aviation industry, providing IT and communication solutions for airports, airlines, and air transport companies. Their services include airport management systems, passenger processing solutions, baggage handling systems, and air traffic management solutions. SITA's ultimate goal is to enhance the efficiency, safety, and overall passenger experience in air travel through innovative technology solutions. Their purpose revolves around facilitating seamless communication and data sharing within the aviation industry, enabling airports and airlines to optimise their operations, improve customer service, and ensure a smooth travel experience for passengers. SITA aims to be a trusted partner in the aviation sector, driving digital transformation and technological advancements to shape the future of air travel.

Benefits

  • Lifestyle

    We provide you with access to the medical care you need, life insurances and competitive retirement savings to help prepare for the future.

  • Live a healthy life

    We actively encourage a healthy lifestyle, offering location-based initiatives, like exercise or stress relief classes, to our global employee assistance program.

  • Enjoy quality time

    With our generous vacation and leave provisions, you’ll be able to take time away from the office to recharge, spend time with family or pursue personal interests.

  • Care for your family

    We support you and your loved ones through various stages of life, with parental and adoption leaves as well as information, resources and care programs.

  • Our Employee Assistance Program

    The service is there for you and your family, any time, with real, practical help. It supports your mental, physical, social, and financial well-being, whether you're thinking about quitting smoking, eating healthier, struggling with stress or anxiety, or you could use some help managing a big change or challenge in your life. You can turn to the EAP for support and strategies from an expert advisor or a referral to a counseling.