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Account Executive

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Dow Jones

3mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Toronto

AI generated summary

  • You need 3+ years of sales experience, strong communication skills, business acumen, time management, and the ability to work independently. Risk & Compliance experience is a plus.
  • You will manage accounts, generate new business, ensure customer satisfaction, drive growth through renewals and up-selling, provide training, leverage product knowledge, and forecast sales opportunities.

Requirements

  • A minimum of three years sales experience and a proven track record of success in selling solutions to corporate or financial customers
  • The ability to work well in cross-functional and geographically dispersed teams, as well as being highly self motivated and able work independently when required
  • Excellent communication skills (both written and verbal) to ensure the Dow Jones value position is clearly articulated to our prospects and customers
  • Strong results orientation, with the commitment and drive to achieve new business goals in a complex business environment
  • Strong level of business acumen and awareness to help build credibility with the customer, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in an appropriate business context
  • Strong time management skills, with an ability to manage tasks in a fast paced environment, and track progress against appropriate activity goals
  • Experience working with, or within, Risk & Compliance functions would be an advantage
  • Educated to Bachelor’s degree level

Responsibilities

  • ACCOUNT MANAGEMENT: Provide a high level of account management service, by building excellent customer relationships, understanding our customers' businesses, and resolving issues in a timely manner; understand competitor solutions the customer is using and the customer's current and developing needs
  • NEW BUSINESS OPPORTUNITY: Generate new streams of revenue through sales of products and services which address prospects business needs
  • CUSTOMER GROWTH: Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling
  • CUSTOMER SATISFACTION: Maintain high levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer
  • SUCCESSFUL RENEWALS: Develop and execute on plans to manage strategic account renewals
  • ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided by closely partnering with the Customer Engagement team
  • PRODUCT & MARKET KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions to specific sectors and markets, and use this knowledge to help increase the value and adoption of our solutions by our customers
  • FORECASTING: Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales

FAQs

What is the primary role of the Account Executive at Dow Jones?

The primary role of the Account Executive is to manage customer relationships, generate new business opportunities, identify growth within existing accounts, and ensure high levels of customer satisfaction through effective communication and account management.

What qualifications are required for this position?

A minimum of three years of sales experience with a proven track record in selling solutions to corporate or financial customers is required, along with a Bachelor’s degree.

Is experience in Risk & Compliance functions beneficial for this role?

Yes, experience working with or within Risk & Compliance functions would be considered an advantage for this position.

How does Dow Jones define success in this role?

Success in this role is defined by achieving new business goals, maintaining high customer satisfaction, effectively managing account renewals, and increasing revenue through upselling and cross-selling.

What is the company's approach to diversity and inclusion?

Dow Jones is an equal opportunity employer and ensures that all qualified applicants receive consideration for employment without regard to various protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, and more.

What skills are necessary to excel as an Account Executive?

Necessary skills include excellent communication abilities, strong results orientation, business acumen, time management skills, and the ability to work well in cross-functional teams.

Are there opportunities for professional training and development?

Yes, the role includes ensuring appropriate levels of customer training and awareness, which reflects the company’s commitment to ongoing professional development.

What is the forecast management responsibility in this role?

The Account Executive is responsible for managing sales forecasts and pipeline reports to ensure clear reporting of forthcoming renewals and additional sales opportunities.

How does Dow Jones prioritize customer relationships?

Dow Jones prioritizes customer relationships by providing high-level account management services, understanding customer needs, and resolving issues promptly to maintain strong working relationships.

What tools or solutions will the Account Executive be familiar with?

The Account Executive will work with solutions related to Risk and Compliance, Factiva, and Newswires, and will need to clearly express the value proposition of these products to customers.

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Dow Jones

Entertainment & Media
Industry
1001-5000
Employees

Mission & Purpose

When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, and video --including some of the widest-read and most-respected brands, like The Wall Street Journal, Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Our products inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. We enlighten and inspire audiences around the globe with authoritative, differentiated and trusted content.