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Account Handler - Commercial Insurance

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Howden Group Holdings

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dublin
  • Quick Apply

AI generated summary

  • You need 1-2 years in insurance, an APA qualification, strong communication skills, multitasking ability, attention to detail, and a team-oriented mindset to support and assist clients effectively.
  • You will manage queries, produce documentation, process adjustments, handle renewals, and manage client payments while ensuring compliance with service standards and referring complex issues to seniors.

Requirements

  • 1-2 years in an insurance environment
  • APA insurance qualification - personal or/and commercial Lines
  • Strong interpersonal and communication skills to effectively assist clients with their inquiries, providing prompt and courteous service.
  • Proficiency in managing multiple tasks and deadlines, maintaining organized records, and supporting account handlers in day-to-day administrative duties.
  • Ability to meticulously handle and review policy documents, ensuring accuracy and compliance with company and regulatory standards.
  • Ability to work effectively within a team, supporting account handlers and collaborating with colleagues to achieve common goals and deliver exceptional service to clients.

Responsibilities

  • Prioritize and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Produce accurate and professional documentation at all times.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside own experience, knowledge and authority to senior staff.
  • Issuing renewal documentation and data input.
  • Dealing with client payments in line with Howden procedures.

FAQs

What is the primary function of the Account Handler role?

The primary function of the Account Handler role is to assist Account Executives in providing clients with appropriate advice and quality service to meet their individual insurance needs, while ensuring compliance with regulatory obligations and maximizing business opportunities for the company.

What are the key responsibilities of the Account Handler?

Key responsibilities include prioritizing and handling work promptly and accurately, managing queries, producing documentation, processing adjustments, issuing renewal documentation, and dealing with client payments.

What qualifications are required for the Account Handler position?

The position requires 1-2 years in an insurance environment and an APA insurance qualification in personal or commercial lines.

What skills are essential for success in this role?

Essential skills include strong interpersonal and communication abilities, multitasking and organizational skills, meticulous attention to detail in reviewing policy documents, and the ability to work collaboratively within a team.

Is there an opportunity for career progression within Howden?

Yes, Howden emphasizes career progression and offers a supportive culture that encourages individuals to define their own career paths.

Where is the Account Handler position based?

The position is based in Howden's Dublin office.

Will training be provided for the Account Handler role?

Yes, the role will involve fully training the individual before they start working in a hybrid format.

Are there any benefits related to work-life balance?

Yes, Howden values work/life balance and provides reasonable accommodations such as flexible hours and hybrid working arrangements.

What kind of culture does Howden promote?

Howden promotes a culture of collaboration, diversity, support, and determination to make a positive difference both at work and beyond.

How can applicants request reasonable adjustments?

Applicants can reach out to the Recruitment Partner if they have specific needs for reasonable adjustments regarding the role.

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Howden Group Holdings

We are an international insurance group with employee ownership at our heart.

Finance
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Howden Group Holdings is a leading international insurance group with employee ownership at its heart. Founded in 1994, it comprises Howden Broking and underwriting business DUAL. Howden Group Holdings’ businesses operate across Europe, Africa, Asia, the Middle East, Latin America, the USA, Australia and New Zealand.