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Accounts Receivable Analyst - Remote

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The Cigna Group

8d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Germany, +15
    Remote

AI generated summary

  • You should have a bachelor's degree, 3+ years in claims admin, Proclaim expertise, strong Excel skills, and the ability to analyze tasks while ensuring provider satisfaction.
  • You will analyze and resolve Accounts Receivable issues, collaborate with partners, drive root cause analysis, manage escalations, and educate on processes to enhance claim accuracy and service.

Requirements

  • Bachelor's degree or higher strongly preferred or equivalent work experience
  • 3+ years of experience in claims administration and claim processing highly preferred
  • Advanced knowledge of Proclaim required
  • Solid Excel experience - VLOOKUP skills are required (formulas, filtering, formatting and concatenating skills are highly preferred)
  • Skills critical to this role include an intricate knowledge of current claim business practices, policies and procedures, the ability to link that knowledge to the multiple aspects of technology and the output of claim payment with the ability to navigate across business units to identify root cause
  • Skills to include time management, task analysis and breakdown and resource utilization
  • Understanding of the affect that the end result has on Provider satisfaction
  • Demonstrated ability to successfully interact with both internal and external customers at all levels
  • Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes
  • Demonstrated ability to see the "big picture" and understand how each phase of the claims payment process affects the end result and provider satisfaction

Responsibilities

  • Collaborates with matrix partners to identify, resolve and improve Accounts Receivable issues by utilizing claim knowledge, research and critical thinking skills
  • Routinely engages, consults and influences matrix partners to achieve service improvements and minimize contract interpretation
  • Drives root cause analysis trending related to accounts receivable resolution
  • Leads efforts to research system issues and identify appropriate solutions for the business operations
  • Manages escalated issues received through appropriate workflow tools
  • Communicates recommendations for changes to improve service as identified through root cause analysis
  • Communicates and educates internally regarding issues/trends to minimize errors and improve claim accuracy
  • Understands how contract set up and current business policies and technology will affect claim payment
  • Participates in meetings as needed to act as a Claim Subject Matter Expert
  • Provides education on AR processes to internal partners
  • May participate in or lead special project initiatives
  • Achieves and or exceeds Service Level Agreements

FAQs

What is the role of an Accounts Receivable Analyst in this position?

The Accounts Receivable Analyst will support claim problem analysis, root cause identification, and resolution, primarily focusing on improving service for dedicated providers.

What qualifications are required for this position?

A Bachelor's degree or higher is strongly preferred, along with 3+ years of experience in claims administration and processing. Advanced knowledge of Proclaim and solid Excel experience is also required.

What key skills are necessary for success in this role?

Critical skills include knowledge of current claim business practices, time management, task analysis, strong communication skills, and the ability to navigate across business units for root cause identification.

Is there room for career advancement in this position?

Yes, candidates may have opportunities to participate in or lead special project initiatives, which can contribute to career growth.

What are the expected working hours for this position?

The position is remote, but specific working hours may depend on departmental needs and service level agreements.

What kind of benefits does The Cigna Group offer?

The benefits include medical, vision, dental coverage, 401(k) with company match, life insurance, tuition reimbursement, paid time off, and paid holidays, among others.

Is there an annual bonus opportunity for this position?

Yes, this role is anticipated to be eligible to participate in an annual bonus plan.

What is the internet requirement for remote work in this position?

Employees must have a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download and 5Mbps upload.

How does The Cigna Group ensure equal employment opportunities?

The Cigna Group considers qualified applicants without regard to various protected characteristics, including race, color, age, disability, and more, in compliance with equal employment opportunity laws.

Are tobacco users eligible for employment with The Cigna Group?

Candidates who use tobacco/nicotine will not be considered for employment in certain states unless they enter a qualifying smoking cessation program before starting their employment.

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The Cigna Group

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.