Large

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. 

The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.

Science & Healthcare

The Cigna Group

You need experience in prospecting and developing sales strategies for small/medium organizations in the IGO/NGO and government segments, with a strong focus on creativity and achieving sales goals.

You will prospect for new sales in the IGO/NGO and Government segments, develop sales strategies, and achieve sales objectives while driving initiatives for growth and revenue streams.

Government & Politics

Sales & Business Development

Madrid

<div>Primary responsibility includes prospecting and generating new sales opportunities and revenue streams for small and medium size organisations in the IGO/NGO and Government segment.
Develops and implements sales strategies to achieve sales growth. Exercises creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders.
Responsible and accountable for attaining sales objectives This role is eligible for sales incentive compensation (IC).
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Primary responsibility includes prospecting and generating new sales opportunities and revenue streams for small and medium size organisations in the IGO/NGO and Government segment.
Develops and implements sales strategies to achieve sales growth. Exercises creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders.
Responsible and accountable for attaining sales objectives This role is eligible for sales incentive compensation (IC).
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Junior Business Development Manager - The Cigna Group

Junior Business Development Manager

You should have a bachelor's degree, 3+ years in claims admin, Proclaim expertise, strong Excel skills, and the ability to analyze tasks while ensuring provider satisfaction.

You will analyze and resolve Accounts Receivable issues, collaborate with partners, drive root cause analysis, manage escalations, and educate on processes to enhance claim accuracy and service.

Customer Relations

Business, Operations & Strategy

Summary As a member of the Provider Solutions and Operations team, this role supports the Service Model through claim problem analysis, root cause identification, and resolution. This is an internally facing role supporting the Accounts Receivable Management team and the dedicated Gold-tier and Silver-tier participating providers. Duties And Responsibilities * Collaborates with matrix partners to identify, resolve and improve Accounts Receivable issues by utilizing claim knowledge, research and critical thinking skills * Routinely engages, consults and influences matrix partners to achieve service improvements and minimize contract interpretation * Drives root cause analysis trending related to accounts receivable resolution * Leads efforts to research system issues and identify appropriate solutions for the business operations * Manages escalated issues received through appropriate workflow tools * Communicates recommendations for changes to improve service as identified through root cause analysis * Communicates and educates internally regarding issues/trends to minimize errors and improve claim accuracy * Understands how contract set up and current business policies and technology will affect claim payment * Participates in meetings as needed to act as a Claim Subject Matter Expert * Provides education on AR processes to internal partners * May participate in or lead special project initiatives * Achieves and or exceeds Service Level Agreements Qualifications * Bachelor's degree or higher strongly preferred or equivalent work experience * 3+ years of experience in claims administration and claim processing highly preferred * Advanced knowledge of Proclaim required * Solid Excel experience - VLOOKUP skills are required (formulas, filtering, formatting and concatenating skills are highly preferred) * Skills critical to this role include an intricate knowledge of current claim business practices, policies and procedures, the ability to link that knowledge to the multiple aspects of technology and the output of claim payment with the ability to navigate across business units to identify root cause * Skills to include time management, task analysis and breakdown and resource utilization * Understanding of the affect that the end result has on Provider satisfaction * Demonstrated ability to successfully interact with both internal and external customers at all levels * Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes * Demonstrated ability to see the "big picture" and understand how each phase of the claims payment process affects the end result and provider satisfaction If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 23 - 34 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

SummaryAs a member of the Provider Solutions and Operations team, this role supports the Service Model through claim problem analysis, root cause identification, and resolution. This is an internally facing role supporting the Accounts Receivable Management team and the dedicated Gold-tier and Silver-tier participating providers.Duties And Responsibilities * Collaborates with matrix partners to identify, resolve and improve Accounts Receivable issues by utilizing claim knowledge, research and critical thinking skills * Routinely engages, consults and influences matrix partners to achieve service improvements and minimize contract interpretation * Drives root cause analysis trending related to accounts receivable resolution * Leads efforts to research system issues and identify appropriate solutions for the business operations * Manages escalated issues received through appropriate workflow tools * Communicates recommendations for changes to improve service as identified through root cause analysis * Communicates and educates internally regarding issues/trends to minimize errors and improve claim accuracy * Understands how contract set up and current business policies and technology will affect claim payment * Participates in meetings as needed to act as a Claim Subject Matter Expert * Provides education on AR processes to internal partners * May participate in or lead special project initiatives * Achieves and or exceeds Service Level Agreements      Qualifications * Bachelor's degree or higher strongly preferred or equivalent work experience * 3+ years of experience in claims administration and claim processing highly preferred * Advanced knowledge of Proclaim required * Solid Excel experience - VLOOKUP skills are required (formulas, filtering, formatting and concatenating skills are highly preferred) * Skills critical to this role include an intricate knowledge of current claim business practices, policies and procedures, the ability to link that knowledge to the multiple aspects of technology and the output of claim payment with the ability to navigate across business units to identify root cause * Skills to include time management, task analysis and breakdown and resource utilization * Understanding of the affect that the end result has on Provider satisfaction * Demonstrated ability to successfully interact with both internal and external customers at all levels * Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes * Demonstrated ability to see the "big picture" and understand how each phase of the claims payment process affects the end result and provider satisfaction      If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 23 - 34 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Accounts Receivable Analyst - Remote - The Cigna Group

Germany

United Kingdom

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

Accounts Receivable Analyst - Remote

You need a Bachelor's in Computer Science, 5+ years as an Integration consultant, 2 OIC implementations, Oracle tools expertise, Agile experience, strong communication skills, and a proactive attitude.

You will manage OIC integrations, data loading, ODI administration, database design, and BI reporting. Collaborate with teams on data models and ensure data quality and governance.

Software Engineering

IT & Cybersecurity

Dubai

<div>As an Oracle Technical consultant, you will be joining the Cigna technology team responsible for building and maintaining Integration and supporting our rapidly growing Middle East region.
Working as a member of an agile team, you&rsquo;ll lead the technical effort for integrating different solution using Oracle integration cloud services in our insurance businesses.
We are rapidly expanding the team to embark on a major change initiative to augment an existing application ecosystem to enable our business to expand into new markets in the MEA region and beyond. This is an exciting time to become part of the Cigna technology team, working on an initiative that is laying the foundations for our future state technology stack that will ultimately be used across our international business.
About You
You&rsquo;re an experienced Oracle Integration consultant with a strong track record of delivery and experience of in oracle integration technology. Strong experience of the following OICS, Fusion reporting tools (BIP,OTBI)
Passionate about Oracle technology and keep up to date with the latest enhancements, releases and future roadmaps.
The type of person that loves the challenge of solving complex technical problems by thinking outside the box.
Core responsibilities:<ul><li>
Support and manage all OIC integrations, VBCS, PCS &amp; App Composer deployed across all core fusion.</li><li>
Manage end-to-end data integration implementations using Oracle technology.</li><li>
ODI Administration and Load Balancing &amp; Data warehousing concepts.</li><li>
Database design, relational and dimensional data modeling skills.</li><li>
Manage high data volume environments/performance tuning in ODI.</li><li>
Build necessary queries, functions, packages, triggers and stored procedures in PL/SQL and T/SQL.</li><li>
Build and manage data quality and governance policies and procedures.</li><li>
Liaise with development teams on finalizing data models, data loading methodologies and data reconciliations tasks.</li><li>
Manage building database scripts and integrate with release pipelines in Dev, UAT &amp; Prod segments.</li><li>
Support and manage all existing Custom solutions/processes built on PaaS</li><li>
Build BI Reports, OTBI reports and write basic data exactions queries using SQL</li></ul>
Essential:<ul><li>
Bachelor&rsquo;s degree in Computer Sciences or equivalent or a related discipline</li><li>
Minimum of 5 years' experience as an Integration consultant</li><li>
Minimum 2 full life cycle implementations of OIC</li><li>
After go live support project experience.</li><li>
Expert level using Oracle tools (Design Studio, Application Composer, Page Composer, Workflow &ndash; Approval Rules/Notifications, PL/SQL and Fusion Middleware Object Design, Development &amp; Testing</li><li>
Expertise in OIC, REST/SOAP Integration components</li><li>
Experience with business requirements, technical analysis and design, coding, testing, and implementation of Extension within a software environment</li><li>
Broad knowledge and deep domain experience within the Oracle PaaS/IaaS product</li></ul>
Desirable:<ul><li>
Oracle PaaS Certification is a plus.
</li><li>Previous Project experiences in finance transformation</li><li>
Experience working with Agile development methodologies</li></ul>
Competencies:<ul><li>
Strong stakeholders' management experience and good communication skills.</li><li>
Flexible, open mind-set and comfortable working with existing systems.</li><li>
Passionate about technology and applying it to business solutions.</li><li>
Enthusiastic and possessing a &ldquo;can do&rdquo; attitude.</li><li>
Have a track record of getting things done, within a fast-paced and changing environment.</li><li>
Creative and be good at bringing others along with you.</li><li>
Comfortable dealing with conflict.</li><li>
You will be a team player with excellent written and oral communication skills.</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

As an Oracle Technical consultant, you will be joining the Cigna technology team responsible for building and maintaining Integration and supporting our rapidly growing Middle East region.
Working as a member of an agile team, you’ll lead the technical effort for integrating different solution using Oracle integration cloud services in our insurance businesses.
We are rapidly expanding the team to embark on a major change initiative to augment an existing application ecosystem to enable our business to expand into new markets in the MEA region and beyond. This is an exciting time to become part of the Cigna technology team, working on an initiative that is laying the foundations for our future state technology stack that will ultimately be used across our international business.
About You
You’re an experienced Oracle Integration consultant with a strong track record of delivery and experience of in oracle integration technology. Strong experience of the following OICS, Fusion reporting tools (BIP,OTBI)
Passionate about Oracle technology and keep up to date with the latest enhancements, releases and future roadmaps.
The type of person that loves the challenge of solving complex technical problems by thinking outside the box.
Core responsibilities:
Support and manage all OIC integrations, VBCS, PCS & App Composer deployed across all core fusion.
Manage end-to-end data integration implementations using Oracle technology.
ODI Administration and Load Balancing & Data warehousing concepts.
Database design, relational and dimensional data modeling skills.
Manage high data volume environments/performance tuning in ODI.
Build necessary queries, functions, packages, triggers and stored procedures in PL/SQL and T/SQL.
Build and manage data quality and governance policies and procedures.
Liaise with development teams on finalizing data models, data loading methodologies and data reconciliations tasks.
Manage building database scripts and integrate with release pipelines in Dev, UAT & Prod segments.
Support and manage all existing Custom solutions/processes built on PaaS
Build BI Reports, OTBI reports and write basic data exactions queries using SQL
Essential:
Bachelor’s degree in Computer Sciences or equivalent or a related discipline
Minimum of 5 years' experience as an Integration consultant
Minimum 2 full life cycle implementations of OIC
After go live support project experience.
Expert level using Oracle tools (Design Studio, Application Composer, Page Composer, Workflow – Approval Rules/Notifications, PL/SQL and Fusion Middleware Object Design, Development & Testing
Expertise in OIC, REST/SOAP Integration components
Experience with business requirements, technical analysis and design, coding, testing, and implementation of Extension within a software environment
Broad knowledge and deep domain experience within the Oracle PaaS/IaaS product
Desirable:
Oracle PaaS Certification is a plus.
Previous Project experiences in finance transformation
Experience working with Agile development methodologies
Competencies:
Strong stakeholders' management experience and good communication skills.
Flexible, open mind-set and comfortable working with existing systems.
Passionate about technology and applying it to business solutions.
Enthusiastic and possessing a “can do” attitude.
Have a track record of getting things done, within a fast-paced and changing environment.
Creative and be good at bringing others along with you.
Comfortable dealing with conflict.
You will be a team player with excellent written and oral communication skills.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Oracle OIC Developer - The Cigna Group

Oracle OIC Developer

You need 5 years in insurance/client management, team leadership, multi-stakeholder experience, strong communication, problem-solving skills, and the ability to organize workflows and manage relationships.

You will manage and develop client managers, lead client strategy for flagship accounts, build relationships, ensure process execution, and identify growth opportunities within the client portfolio.

People, HR & Administration

Milan

<div>As a senior role in the International Organisations Client Management Team, you will manage a
 
team of Client Managers, and an assigned key/strategic segment of the International Organisations
 
(IO) client portfolio (e.g. United Nations, UNICEF, World Bank, etc...). You will deliver planned
 
persistency, rate action, profitability targets and growth, by fully developing and strengthening those
 
relationships to identify and progress opportunities to expand existing relationships, both with
 
clients and partners, in line with the divisional strategy.
 
 
The Role:
&#61623; 
 
Reporting to the Director of Client Management, you will be responsible for a team of
 
(Senior) Client Managers who each manage their own client portfolio.
&#61623; 
In addition to this, you will be developing strategic relationships with key senior contacts
 
within an assigned portfolio of International Organisations, delivering client focussed and
 
flawlessly executed solutions to meet client&rsquo;s strategic goals and grow the Cigna business.
&#61623; 
Exhibit a strategic approach to evolving and continually developing our Value Proposition to
 
expand Cigna&rsquo;s market share and support the Company&rsquo;s plans for growth.
&#61623; 
Deliver succinct but insightful responses and resolutions to all manner of issues, and be able
 
to interact with clients at HR and procurement to Director/Decision maker level and beyond.
&#61623; 
Take ownership of strategic Client Management related projects and liaise internally with all
 
concerned departments to set up efficient processes and procedures as part of our service
 
delivery.
 
 
Main Duties / Responsibilities:
&#61623; 
Management, training and development of International Client Managers, leading them to
 
achieving their individual and key business goals and fostering a growth mindset.
&#61623; 
Set the standard by providing high end client management for an own portfolio of flagship
 
clients.
&#61623; 
Work with the Director of Client Management and other internal functions to develop and
 
deliver a coherent renewal, profitability and growth strategy in order to achieve key business
 
goals.
&#61623; 
Develop strategic relationships with senior contacts within assigned global and regional
 
Cigna Healthcare IOH Client base to support their strategic objectives and grow the Cigna
 
business.
&#61623; 
Work together with Director of Client Management and other management leads across the
 
business to ensure that the Client Management processes are appropriately executed and
 
that documentation (reports etc) are of the highest quality.
&#61623; 
Participate in cross-departmental strategic working groups; present ideas and solutions
 
based on customers&rsquo; strategic goals to senior leaders, sales leaders and peers to continually
 
develop Cigna&rsquo;s value proposition and strategic business goals
&#61623; 
Liaise with key internal functions across different departments to deliver required financial
 
results and help achieve excellent client satisfaction.
&#61623; 
Propose, champion and be the subject matter expert for related projects that affect the
 
global client portfolio.
&#61623; 
Identify and facilitate growth opportunities within the team&rsquo;s clients portfolio.
Experience Required:
&#61623; 
 
5 years insurance or relationship management in Employee Benefits, Financial Services or
 
Consulting, preferably in an international context (ideally with International Organisations)
&#61623; 
Experience of leading a team/key projects in a Sales and/or Client Management environment
 
focused on growth
&#61623; 
Experience of working with multiple stakeholders (internal/external), strategically managing
 
multi-level relationships
&#61623; 
Experience of working and interacting within a high performing, multi-located team
 
Skills:
&#61623; 
You excel in communication and negotiation, both internally and externally, at various levels
 
of an organisation
&#61623; 
Innovative problem-solving and analytical skills
&#61623; 
Strong leadership and coaching skills to support development of a high performing and
 
growth-oriented team in an international environment
&#61623; 
Excellent capacity to organise work flows, and able to operate in a collegial atmosphere
 
influencing/motivating others to achieve divisional goals
&#61623; 
Able to strategically manage multi-level relationships, internally and with clients. 
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

As a senior role in the International Organisations Client Management Team, you will manage a

team of Client Managers, and an assigned key/strategic segment of the International Organisations

(IO) client portfolio (e.g. United Nations, UNICEF, World Bank, etc...). You will deliver planned

persistency, rate action, profitability targets and growth, by fully developing and strengthening those

relationships to identify and progress opportunities to expand existing relationships, both with

clients and partners, in line with the divisional strategy.


The Role:
 

Reporting to the Director of Client Management, you will be responsible for a team of

(Senior) Client Managers who each manage their own client portfolio.
 
In addition to this, you will be developing strategic relationships with key senior contacts

within an assigned portfolio of International Organisations, delivering client focussed and

flawlessly executed solutions to meet client’s strategic goals and grow the Cigna business.
 
Exhibit a strategic approach to evolving and continually developing our Value Proposition to

expand Cigna’s market share and support the Company’s plans for growth.
 
Deliver succinct but insightful responses and resolutions to all manner of issues, and be able

to interact with clients at HR and procurement to Director/Decision maker level and beyond.
 
Take ownership of strategic Client Management related projects and liaise internally with all

concerned departments to set up efficient processes and procedures as part of our service

delivery.


Main Duties / Responsibilities:
 
Management, training and development of International Client Managers, leading them to

achieving their individual and key business goals and fostering a growth mindset.
 
Set the standard by providing high end client management for an own portfolio of flagship

clients.
 
Work with the Director of Client Management and other internal functions to develop and

deliver a coherent renewal, profitability and growth strategy in order to achieve key business

goals.
 
Develop strategic relationships with senior contacts within assigned global and regional

Cigna Healthcare IOH Client base to support their strategic objectives and grow the Cigna

business.
 
Work together with Director of Client Management and other management leads across the

business to ensure that the Client Management processes are appropriately executed and

that documentation (reports etc) are of the highest quality.
 
Participate in cross-departmental strategic working groups; present ideas and solutions

based on customers’ strategic goals to senior leaders, sales leaders and peers to continually

develop Cigna’s value proposition and strategic business goals
 
Liaise with key internal functions across different departments to deliver required financial

results and help achieve excellent client satisfaction.
 
Propose, champion and be the subject matter expert for related projects that affect the

global client portfolio.
 
Identify and facilitate growth opportunities within the team’s clients portfolio.
Experience Required:
 

5 years insurance or relationship management in Employee Benefits, Financial Services or

Consulting, preferably in an international context (ideally with International Organisations)
 
Experience of leading a team/key projects in a Sales and/or Client Management environment

focused on growth
 
Experience of working with multiple stakeholders (internal/external), strategically managing

multi-level relationships
 
Experience of working and interacting within a high performing, multi-located team

Skills:
 
You excel in communication and negotiation, both internally and externally, at various levels

of an organisation
 
Innovative problem-solving and analytical skills
 
Strong leadership and coaching skills to support development of a high performing and

growth-oriented team in an international environment
 
Excellent capacity to organise work flows, and able to operate in a collegial atmosphere

influencing/motivating others to achieve divisional goals
 
Able to strategically manage multi-level relationships, internally and with clients.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Associate Director Client Management - The Cigna Group

Associate Director Client Management

You need customer service experience, proficiency in French or Italian, C1 English, strong communication skills, attention to detail, and the ability to work under pressure in a team.

You will manage customer queries, ensure quality standards, maintain records, process confidential information, and collaborate with departments for resolutions, while keeping customers informed.

Healthcare

<div>
 Our Company &amp; Mission:
 Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries.
 Cigna’s mission is to improve the health, well-being, and peace of mind of those we serve.
 
 Cigna’s Customer Service Team:
 Our customer service team manages customer queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.
 
 The Role &amp; Responsibilities:
 We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):
 <ul>
 <li>Managing day-to-day queries from Cigna’s customers whilst putting the service experience at the center of all activities.</li>
 <li>Adhering to the productivity and quality standards set by the management team.</li>
 <li>Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer informed of the progress of their query.</li>
 <li>Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool</li>
 <li>Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).</li>
 <li>Obtaining &amp; maintaining expert knowledge about all relevant tools, processes, and documentation, but seeking advice from supervisors and higher management when needed.</li>
 <li>Liaising with other departments where required for the resolution of a query (claims analysts, medical advisers, finance department etc.)</li>
 <li>Shift from Monday to Friday from 8:00h to 15:45h</li>
 </ul>
 What we are looking for:
 
 Education &amp; Work experience:
 <ul>
 <li>Previous Customer Service experience desired (ideally Contact Center, Reception, or similar).</li>
 <li>Good knowledge of Microsoft 365 and ability to learn new software applications quickly.</li>
 <li>Active knowledge of English is a must (C1 level or higher).</li>
 <li>Proficiency in French. (Alternatively: Italian)</li>
 </ul>
 
 Other skills and characteristics of a successful candidate:
 <ul>
 <li>Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity.</li>
 <li>Communication: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable.</li>
 <li>Accuracy: High attention to detail and a desire to work faultlessly</li>
 <li>Efficiency: Ability to work quickly through customer requests maintaining high quality standards.</li>
 <li>Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team.</li>
 <li>Discreet: works discreetly with confidential (medical) information.</li>
 <li>High resilience to work under pressure &amp; ability to multi-task.</li>
 </ul>
 
 About Cigna Healthcare
 Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
 
 Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
 
 If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
</div>


 Our Company & Mission:
 Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries.
 Cigna’s mission is to improve the health, well-being, and peace of mind of those we serve.
 
  Cigna’s Customer Service Team:
 Our customer service team manages customer queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.
 
  The Role & Responsibilities:
 We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):
 
  Managing day-to-day queries from Cigna’s customers whilst putting the service experience at the center of all activities.
  Adhering to the productivity and quality standards set by the management team.
  Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer informed of the progress of their query.
  Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool
  Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).
  Obtaining & maintaining expert knowledge about all relevant tools, processes, and documentation, but seeking advice from supervisors and higher management when needed.
  Liaising with other departments where required for the resolution of a query (claims analysts, medical advisers, finance department etc.)
  Shift from Monday to Friday from 8:00h to 15:45h
 
  What we are looking for:
 
  Education & Work experience:
 
  Previous Customer Service experience desired (ideally Contact Center, Reception, or similar).
  Good knowledge of Microsoft 365 and ability to learn new software applications quickly.
  Active knowledge of English is a must (C1 level or higher).
  Proficiency in French. (Alternatively: Italian)
 
 
  Other skills and characteristics of a successful candidate:
 
  Decision-making ability: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate through ambiguity.
  Communication: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable.
  Accuracy: High attention to detail and a desire to work faultlessly
  Efficiency: Ability to work quickly through customer requests maintaining high quality standards.
  Team player: Embraces and promotes a cooperative and friendly work environment in an international and inclusive team.
  Discreet: works discreetly with confidential (medical) information.
  High resilience to work under pressure & ability to multi-task.
 
 
  About Cigna Healthcare
  Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
 
  Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
 
  If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.


The Cigna Group

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