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Actuarial Services Coach

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Zurich Insurance

3mo ago

  • Job
    Full-time
    Senior Level
  • Dublin

AI generated summary

  • You need knowledge of Life Assurance, Pension products, Life400, and actuarial standards; strong analytical skills; proficiency in Microsoft Office; excellent attention to detail; and effective communication.
  • You will manage a team, oversee product tables, produce benefit statements, handle customer communications, ensure compliance, conduct performance reviews, and drive process improvements.

Requirements

  • Excellent knowledge of Life Assurance and Pension products
  • Excellent knowledge of Life400
  • Detailed knowledge of policy terms and conditions and actuarial practice standards
  • Detailed knowledge of current operational practices
  • Strong numeracy and analytical skills, problem solving and ‘thinking outside the box’ abilities
  • Good working knowledge of Microsoft Office (EXCEL, Access & Word)
  • Excellent accuracy and attention to detail
  • Excellent interpersonal skills
  • Be well organised and capable of managing a number of tasks while working to tight deadlines
  • Evidence of managing change with positive outcome
  • Ability to communicate effectively both verbally and in writing
  • Highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability

Responsibilities

  • Managing a team of 7-8 members of Actuarial Operations with a key focus on developing an in dept knowledge of ZLAPs people, processes, products and systems.
  • Ownership of L400 product tables and responsibility for monthly and ad-hoc updates and maintenance.
  • Production and dispatch of Benefit Statements across all retail business lines.
  • Production and dispatch of Policy Anniversary letters (PAP) and management of follow up queries.
  • Production and submission of quarterly reports to the Pensions Authority
  • Management of annual Unclaimed Life Assurances Act process.
  • Management of ad-hoc bulk customer communications.
  • Supporting with ad-hoc complex customer or internal queries including policy level calculations.
  • Accountability for processes, procedures and people remaining compliant with all governance controls and frameworks
  • Complete the performance management cycle with staff, including providing coaching and feedback for improved performance.
  • Maintaining an appetite to improve or automate existing processes and encouraging this attitude in team members
  • Sharing existing knowledge with other members of the team, through training and on the Wiki, so that knowledge of systems, processes and products is maintained within the team
  • Responsible for team governance including risk identification and mitigation, audit, customer outcomes, complaints, breaches and quality frameworks

FAQs

What is the primary focus of the Actuarial Services Coach role?

The primary focus is on supporting the Head of Actuarial Operations with an acute focus on regulatory reporting and customer communications.

How many team members will the Actuarial Services Coach be managing?

The Actuarial Services Coach will manage a team of 7-8 members of Actuarial Operations.

What are some key responsibilities of the Actuarial Services Coach?

Key responsibilities include managing product tables, producing benefit statements and policy anniversary letters, submitting reports to the Pensions Authority, and ensuring compliance with governance controls.

What qualifications are necessary for this position?

Necessary qualifications include excellent knowledge of Life Assurance and Pension products, strong analytical skills, and proficiency in Microsoft Office applications.

Is experience in managing change considered important for this role?

Yes, evidence of managing change with positive outcomes is an important aspect of the required skills.

What is the work schedule like for this role?

This is a hybrid role requiring 2-3 days in the office per week, and it may be available part-time or full-time depending on the candidate's needs.

Who should I contact if I have questions about the application process?

You can contact the recruiting consultant, Joanne Lynam, or the hiring manager, Niall Walsh, for any questions regarding the application process.

What company culture can be expected at Zurich?

Zurich offers a culture characterized by acceptance, diversity, and team spirit, providing a supportive environment for all employees.

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Zurich Insurance

Finance
Industry
10,001+
Employees
1872
Founded Year

Mission & Purpose

Zurich Insurance Group, commonly known as Zurich, is a leading multinational insurance company headquartered in Switzerland with a strong global presence, including the UK. Their core business involves providing a wide range of insurance products and services to individuals, businesses, and institutions. Zurich's ultimate mission revolves around helping their customers understand and protect themselves from risks. They achieve this by offering various insurance solutions, including life insurance, property and casualty insurance, as well as pension and investment products. Zurich's purpose is to safeguard individuals and businesses against unforeseen events, ensuring financial security and peace of mind. They are committed to delivering excellent customer service, promoting sustainability and resilience, and making a positive impact on the communities they serve.