Large

Zurich Insurance Group, commonly known as Zurich, is a leading multinational insurance company headquartered in Switzerland with a strong global presence, including the UK. Their core business involves providing a wide range of insurance products and services to individuals, businesses, and institutions. Zurich's ultimate mission revolves around helping their customers understand and protect themselves from risks. They achieve this by offering various insurance solutions, including life insurance, property and casualty insurance, as well as pension and investment products. Zurich's purpose is to safeguard individuals and businesses against unforeseen events, ensuring financial security and peace of mind. They are committed to delivering excellent customer service, promoting sustainability and resilience, and making a positive impact on the communities they serve.

Finance

Zurich Insurance

Insurance

You should have strong academics, curiosity, empathy, problem-solving skills, effective time management, and be a team player who can collaborate and work independently.

You will manage HR queries, handle admin tasks, assist with employee recognition, support training programs, shadow recruitment, engage in projects, and lead a community volunteering initiative.

People, HR & Administration

Education & Teaching

Brighton & Hove

<div><div><b>Location: Douglas, Isle of Man</b><br>
<b>Closing date for applications: 21st April 2025</b></div><br>
<div></div>
<div><b>Zurich 2025 Summer Internship*</b></div><br>
<div></div>
<div>We are delighted to announce that the Zurich Summer Internship Programme is back for another exciting year in 2025, packed with fresh opportunities for ambitious professionals like you!<br>
</div><div>The 2025 Zurich Summer Internship Programme is all about giving you hands-on experience, mentorship, and a glimpse into the professional world. It's the perfect chance for students and recent graduates to gain real-world knowledge and boost their skills in a fun and supportive environment. Don't miss out on this amazing opportunity to kickstart your career!<br>
</div><div><b>What's new?</b><br>
Following feedback from our previous Intern cohorts we have refreshed our internship programme to offer more opportunity to collaborate with professionals across our organisation and learn more about Zurich as a whole and how we operate as a business. You'll have the chance to participate in real-life projects, delve into our products and services whilst gaining practical experience that will set you up for future success.</div><br>
<div></div>
<div><b>Who are we looking for?</b><br>
We are looking for an eager individual to join us across our Human Resources team where you will gain insight into the core elements of our HR processes and activities understanding the role of the function and how we support the business. Looking for someone with a passion for people!</div><br>
<div><br>
<b>Skills and experience&hellip;.</b><br>
&bull; Strong academic performance in any discipline.<br>
<ul><li>Naturally curious and inquisitive.</li><li>Demonstrates empathy: being able to put yourself in other peoples&rsquo; shoes and to show care and concern for others around you.</li><li>A problem solver, who is open to innovation and will challenge the status quo to get the best result.</li><li>Strong time management and organisational skills.</li><li>A team player who can confidently interact with others but who is also able to work independently.</li></ul></div><br>
<div></div>
<div><b>A bit more about what you will be doing&hellip;.</b><br>
&bull; Supporting the HR team in picking up and managing through to completion routine HR queries from managers and employees.<br>
<ul><li>General administration including drafting letters, processing invoices and support with organising events.</li><li>Assisting with quarterly employee recognition programme.</li><li>Supporting the professional qualification study process.</li><li>Support the roll out of learning and development programmes such as training and online learning platforms.</li><li>Shadow and support with recruitment across the business.</li></ul></div><br>
<div><b>Additionally, as a group, you will be:</b></div>
<ul><li>Engaging in business-wide projects and interacting with relevant stakeholders.</li><li>Leading an external volunteering project that will positively impact the Island&rsquo;s community.</li></ul><br>
<div></div>
<div><b>Why a Zurich Summer Internship?</b><br>
&bull; Competitive pro rata salary<br>
<ul><li>25 days holiday pro rata for the duration of the internship</li><li>Gain experience of a fast-moving, competitive, and business-focused environment whilst completing your studies!</li><li>Free car parking</li><li>Awards for Excellence Employer of the Year 2022, Awards for Excellence Sustainable Business of the Year &amp; UNESCO Biosphere Isle of Man Award for Energy 2023</li><li>Access to all committee events</li></ul></div><br>
<div></div>
<ul><li><b>Please note, the internships are only open to applicants who are aged 16 or over from 1st April 2025 and have the right to work on the Isle of Man.</b></li></ul><br>
<ul><li><b>Our summer internship program kicks off in June and runs for 3 months. We do ask for your full commitment throughout the program. If you've already booked any holidays, just give us a heads-up in your application. Thanks!</b></li></ul><br>
<div><b>Who are we?</b><br>
We are Zurich International Life!<br>
<br>
We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.<br>
</div><div>This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.<br>
</div><div><b>Please take a look at the video for an insight into Zurich:</b><br>
https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112</div><br>
<div><br>
<b>Our culture:</b><br>
At Zurich on the Isle of Man, our sense of community is strong and we&rsquo;re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.<br>
<br>
We have an environment that places a real importance on our people&rsquo;s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We&rsquo;re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.<br>
</div><div>We&rsquo;re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we&rsquo;ve awarded grants and volunteered time to deserving causes in the UK valued at over &pound;90 million.<br>
</div><div><b>So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.</b></div></div><div></div>

Location: Douglas, Isle of Man
Closing date for applications: 21st April 2025

Zurich 2025 Summer Internship*

We are delighted to announce that the Zurich Summer Internship Programme is back for another exciting year in 2025, packed with fresh opportunities for ambitious professionals like you!
The 2025 Zurich Summer Internship Programme is all about giving you hands-on experience, mentorship, and a glimpse into the professional world. It's the perfect chance for students and recent graduates to gain real-world knowledge and boost their skills in a fun and supportive environment. Don't miss out on this amazing opportunity to kickstart your career!
What's new?
Following feedback from our previous Intern cohorts we have refreshed our internship programme to offer more opportunity to collaborate with professionals across our organisation and learn more about Zurich as a whole and how we operate as a business. You'll have the chance to participate in real-life projects, delve into our products and services whilst gaining practical experience that will set you up for future success.

Who are we looking for?
We are looking for an eager individual to join us across our Human Resources team where you will gain insight into the core elements of our HR processes and activities understanding the role of the function and how we support the business. Looking for someone with a passion for people!

Skills and experience….
• Strong academic performance in any discipline.
Naturally curious and inquisitive.Demonstrates empathy: being able to put yourself in other peoples’ shoes and to show care and concern for others around you.A problem solver, who is open to innovation and will challenge the status quo to get the best result.Strong time management and organisational skills.A team player who can confidently interact with others but who is also able to work independently.

A bit more about what you will be doing….
• Supporting the HR team in picking up and managing through to completion routine HR queries from managers and employees.
General administration including drafting letters, processing invoices and support with organising events.Assisting with quarterly employee recognition programme.Supporting the professional qualification study process.Support the roll out of learning and development programmes such as training and online learning platforms.Shadow and support with recruitment across the business.
Additionally, as a group, you will be:
Engaging in business-wide projects and interacting with relevant stakeholders.Leading an external volunteering project that will positively impact the Island’s community.

Why a Zurich Summer Internship?
• Competitive pro rata salary
25 days holiday pro rata for the duration of the internshipGain experience of a fast-moving, competitive, and business-focused environment whilst completing your studies!Free car parkingAwards for Excellence Employer of the Year 2022, Awards for Excellence Sustainable Business of the Year & UNESCO Biosphere Isle of Man Award for Energy 2023Access to all committee events

Please note, the internships are only open to applicants who are aged 16 or over from 1st April 2025 and have the right to work on the Isle of Man.
Our summer internship program kicks off in June and runs for 3 months. We do ask for your full commitment throughout the program. If you've already booked any holidays, just give us a heads-up in your application. Thanks!
Who are we?
We are Zurich International Life!

We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.
This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.
Please take a look at the video for an insight into Zurich:
https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112

Our culture:
At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

Summer Intern - Human Resources - Zurich Insurance

Summer Intern - Human Resources

You need a Bachelor's in a related field, strong communication skills, proficiency in Office tools, knowledge of curriculum design, and ability to handle multiple priorities. Spanish fluency is preferred.

You will collaborate with teams to enhance customer service, deliver training, create eLearning materials, assess content, train leaders, identify development needs, and maintain SharePoint.

Houston

Zurich North America is seeking a Training & Development Specialist to join our Group in North American, Houston, TX.
<br><br>
The Training & Development Specialist is part of an Implementation team that works jointly between Houston and Mexico Assistance Centers supporting quality, systems, and training excellence for front-line operations. In this role you will design, implement, and deliver training programs that support our Assistance and Claims team members as they deliver impeccable duty of care to our clients in times of crises. The Training & Development Specialist is a key role that collaborates with Operations Leaders to address specific challenges and align organizational goals to pinpoint where and how training programs can overcome and improve performance.
<br><br>
<b>Responsibilities Include:</b><br>
Collaborates with the Implementation Manager, Account Managers, Operations Leadership, and various internal business partners to ensure Zurich's clients are in the best hands while traveling abroad
<br>Develops and delivers plans to improve customer service excellence, enhance instruction and learning activities,
<br>Designs and provides assistance and claims training, including classroom training, WebEx sessions, and individual sessions for new hires and existing staff members
<br>Develops evaluations of the training content
<br>Creates and designs eLearning training material
<br>Trains Team Leaders in technical and leadership skills, coaching and managing time and performance
<br>Identify staff development needs and supports through coaching and mentoring techniques to improve their knowledge or skills.
<br>Co-maintains the Microsoft SharePoint site to ensure the right processes and accurate policy information is in place.
<br><br>
<b>Basic Qualifications:</b><br>
Bachelor’s degree in related field or equivalent degree or experience relevant to the work area related to customer service, human resources, or education
<br>Flexible hours, adaptive, and time availability on short notice
<br>Excellent communication skills, including verbal, written, interpersonal and presentation
<br><b>Demonstrated proficiency with computer software:</b> Office package: Outlook, Word, Excel,and PowerPoint
<br>Knowledge of construction of curricula and educational planning, teaching methodologies,adaptability, and learning styles
<br>Knowledge of behavioral characteristics and performance, individual differences in abilities,interests, personality, motivation, and learning pace
<br>Knowledge of administrative procedures, such as file management, presentations, formsdesign, and forms
<br>Knowledge of basic principles of business and management
<br>Ability to analyze data determines root cause and develops an appropriate solution
<br>Demonstrated experience managing multiple and competing priorities, proactive problem-solving ability with solutions-oriented attitude
<br>Ability to collaborate across other departments and teams
<br>Ability to handle an increasingly high volume of work in a fast-paced, deadline-drivenenvironment
<br>Ability to work independently within a team environment and make decisions whileconsidering operations requirements
<br><br>
<b>Preferred Qualifications:</b><br>
Fluent in English and Spanish
<br>Bachelors degree in related field
<br>Knowledge of Microsoft SharePoint
<br>Knowledge of eLearning software
<br>Contact/Call Center experience is preferred, but not exclusive
<br>Health care experience is preferred, but not exclusive

Zurich North America is seeking a Training & Development Specialist to join our Group in North American, Houston, TX.

The Training & Development Specialist is part of an Implementation team that works jointly between Houston and Mexico Assistance Centers supporting quality, systems, and training excellence for front-line operations. In this role you will design, implement, and deliver training programs that support our Assistance and Claims team members as they deliver impeccable duty of care to our clients in times of crises. The Training & Development Specialist is a key role that collaborates with Operations Leaders to address specific challenges and align organizational goals to pinpoint where and how training programs can overcome and improve performance.

Responsibilities Include:
Collaborates with the Implementation Manager, Account Managers, Operations Leadership, and various internal business partners to ensure Zurich's clients are in the best hands while traveling abroad
Develops and delivers plans to improve customer service excellence, enhance instruction and learning activities,
Designs and provides assistance and claims training, including classroom training, WebEx sessions, and individual sessions for new hires and existing staff members
Develops evaluations of the training content
Creates and designs eLearning training material
Trains Team Leaders in technical and leadership skills, coaching and managing time and performance
Identify staff development needs and supports through coaching and mentoring techniques to improve their knowledge or skills.
Co-maintains the Microsoft SharePoint site to ensure the right processes and accurate policy information is in place.

Basic Qualifications:
Bachelor’s degree in related field or equivalent degree or experience relevant to the work area related to customer service, human resources, or education
Flexible hours, adaptive, and time availability on short notice
Excellent communication skills, including verbal, written, interpersonal and presentation
Demonstrated proficiency with computer software: Office package: Outlook, Word, Excel,and PowerPoint
Knowledge of construction of curricula and educational planning, teaching methodologies,adaptability, and learning styles
Knowledge of behavioral characteristics and performance, individual differences in abilities,interests, personality, motivation, and learning pace
Knowledge of administrative procedures, such as file management, presentations, formsdesign, and forms
Knowledge of basic principles of business and management
Ability to analyze data determines root cause and develops an appropriate solution
Demonstrated experience managing multiple and competing priorities, proactive problem-solving ability with solutions-oriented attitude
Ability to collaborate across other departments and teams
Ability to handle an increasingly high volume of work in a fast-paced, deadline-drivenenvironment
Ability to work independently within a team environment and make decisions whileconsidering operations requirements

Preferred Qualifications:
Fluent in English and Spanish
Bachelors degree in related field
Knowledge of Microsoft SharePoint
Knowledge of eLearning software
Contact/Call Center experience is preferred, but not exclusive
Health care experience is preferred, but not exclusive

Training & Development Specialist - Zurich Insurance

Training & Development Specialist

You need a relevant degree or certification with 7+ years in Employee Relations, insurance experience, strong communication, problem-solving, and HR-certified skills.

You will consult on complex employee issues, ensure policy compliance, analyze trends, collaborate on best practices, manage HR projects, and support recruitment and organizational change initiatives.

Consulting

<div><p>Zurich is looking for a Senior Employer Relations Consultant. In this exciting opportunity you will leverage your human resources knowledge and business acumen to provide subject matter expertise and act as a primary point of contact for managers and employees by providing advice, counsel, and analysis of Employee Relation issues of a moderate to high complexity, including performance management, misconduct, employment terminations, investigations, policy interpretation, best practices, and personal issues that affect employees in the workplace.</p><p></p><p><br>
This position will be 100% remote located any where within the U.S..</p><p><br>
As a Senior Employer Relations Consultant, you will be responsible to:</p><br>
<p></p><ul><li>
Consult with managers and employees, within an assigned group, on a broad range of moderately to highly complex employee relations issues.</li><li>
Ensure resolution of alleged violations of company policies by researching, conducting fact finding interviews, analyzing facts, documenting, and consulting with CoEs, business leaders and Practice Leads.</li><li>
Assist with the due diligence and logistics responsibilities associated with organizational changes that impact the company; participate in notifications to employees.</li><li>
Identify and analyze organizational trends and partner with the team to bring about the best solutions for the organization.</li><li>
Provide input into the development of procedures.</li><li>
Collaborate with Employment Relations (ER) team regarding best practices for assigned ER issues/topics.</li></ul><p></p><p><br>
Additional Job Functions:</p><br>
<p></p><ul><li>
May represent the organization at legal and administrative proceedings and will investigate and assist in preparing responses to specific employee and attorney demands in consultation with Practice Lead on direction, resolution and finalization of responses.</li><li>
Conduct research and is a key partner with internal and external legal counsel and other Centers of Expertise on Employee Relations issues.</li><li>
Participate on Employee Relations and other Human Resources Center of Expertise project teams and conducts Human Resources related training.</li></ul><p></p><p><br>
Business Accountabilities:</p><br>
<p></p><ul><li>
Translate business objectives into clearly defined business cases, costs, or schedules to support achievement of Employee Relations.</li><li>
May lead the implementation of local Employee Relations and/or Human Resources projects or monitor and control allocated human and material resources assigned to a Human resources project work ensuring the project/s are delivered according to schedule.</li><li>
Supervise and quality-assure the drafting of key Employee Relations documents to ensure full compliance to the Organization&acute;s rules and regulations governing transactions and aligned to the organization strategy.</li><li>
Analyze key themes from a wide range of data sources to identify how different scenarios may impact upon their area of responsibility and how to support the business driving improvement regarding Employee Relations matters.</li><li>
Contribute to the development of Employee Relations processes and lead the implementation of systems and process improvements in own area.</li><li>
Advise and support line management and employees in HR processes to ensure alignment across the organization. &bull; Interpret, adapt and execute Human Resources strategy to support local needs i.e. how can policies/regulation/legislation be satisfactorily applied to their country.</li><li>
Support key recruitment and activity within area of responsibility under the guidance of the senior and/or Global HRBP and the HR country head to ensure appropriate talent in the organization.</li><li>
Implement HR strategy in support of global initiatives to build and maintain positive relationships with the local leadership team and other internal / external stakeholders. Build external networks within and outside the financial services/ insurance in</li><li>
Leads the identification and analysis of organizational trends, legal regulations and compliance issues and will partner with HR Management/CoEs, and business leaders to bring about the best solutions for the organization.</li></ul><p></p><p><br>
Basic Qualifications:</p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree and 7 or more years of experience in the Employee Relations Practitioner area<br>
OR</li><li>
High School Diploma or Equivalent and 9 or more years of experience in the Employee Relations Practitioner area<br>
OR</li><li>
Zurich Certified Insurance Apprentice including an associate degree and 7 or more years of experience in the Employee Relations Practitioner area.<br>
AND</li><li>
Experience handling and directing others regarding employee relations issues and investigations.</li></ul><p></p><p><br>
Preferred Qualifications:</p><br>
<p></p><ul><li>
Experience with restructures and acquisitions, investigation, ADA laws/practice disciplines, and corrective action/other claims and charges</li></ul><ul><li>
Insurance industry experience</li><li>
Business acumen that includes general operational processes, financial management and business planning knowledge</li><li>
Strong verbal and written communication skills</li><li>
Ability to independently identify and analyze issues and develop appropriate solutions and plans of action.</li><li>
Strong ability to influence decision-making through diplomacy.</li><li>
HR consulting and leadership in conflict resolution, performance management, negotiations, and investigations</li><li>
Effective project management skills</li><li>
Strong organization and prioritization skills</li><li>
Strong facilitation skills</li><li>
Strong ability to partner and build credibility at all levels.</li><li>
Strong problem-solving skills</li><li>
Professional certification in Human Resources, e.g., PHR, GPHR, SPHR, CIPD or similar</li></ul><p></p><p><br>
Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here. Other rewards may include short term incentive bonuses and merit increases. <b>Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. </b>The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $74,300.00 - $121,700.00, with short-term incentive bonus eligibility set at 15%.</p><p></p><p><br>
As an insurance company, Zurich is subject to 18 U.S. Code &sect; 1033.</p><p></p><p><br>
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).</p><p></p><p><br>
A future with Zurich. What can go right when you apply at Zurich?</p><p></p><p><br>
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500&reg;. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.</p><p></p><p><br>
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers&rsquo; expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet</p><p></p><p><br>
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.</p><p></p><p><br>
Location(s): AM - Connecticut Virtual Office<br>
Remote Working: Yes<br>
Schedule: Full Time<br>
Employment Sponsorship Offered: No<br>
<br>
Linkedin Recruiter Tag: #LI-LC1 #LI-ASSOCIATE #LI-REMOTE</p></div><p></p>

Zurich is looking for a Senior Employer Relations Consultant. In this exciting opportunity you will leverage your human resources knowledge and business acumen to provide subject matter expertise and act as a primary point of contact for managers and employees by providing advice, counsel, and analysis of Employee Relation issues of a moderate to high complexity, including performance management, misconduct, employment terminations, investigations, policy interpretation, best practices, and personal issues that affect employees in the workplace.
This position will be 100% remote located any where within the U.S..
As a Senior Employer Relations Consultant, you will be responsible to:

Consult with managers and employees, within an assigned group, on a broad range of moderately to highly complex employee relations issues.
Ensure resolution of alleged violations of company policies by researching, conducting fact finding interviews, analyzing facts, documenting, and consulting with CoEs, business leaders and Practice Leads.
Assist with the due diligence and logistics responsibilities associated with organizational changes that impact the company; participate in notifications to employees.
Identify and analyze organizational trends and partner with the team to bring about the best solutions for the organization.
Provide input into the development of procedures.
Collaborate with Employment Relations (ER) team regarding best practices for assigned ER issues/topics.
Additional Job Functions:

May represent the organization at legal and administrative proceedings and will investigate and assist in preparing responses to specific employee and attorney demands in consultation with Practice Lead on direction, resolution and finalization of responses.
Conduct research and is a key partner with internal and external legal counsel and other Centers of Expertise on Employee Relations issues.
Participate on Employee Relations and other Human Resources Center of Expertise project teams and conducts Human Resources related training.
Business Accountabilities:

Translate business objectives into clearly defined business cases, costs, or schedules to support achievement of Employee Relations.
May lead the implementation of local Employee Relations and/or Human Resources projects or monitor and control allocated human and material resources assigned to a Human resources project work ensuring the project/s are delivered according to schedule.
Supervise and quality-assure the drafting of key Employee Relations documents to ensure full compliance to the Organization´s rules and regulations governing transactions and aligned to the organization strategy.
Analyze key themes from a wide range of data sources to identify how different scenarios may impact upon their area of responsibility and how to support the business driving improvement regarding Employee Relations matters.
Contribute to the development of Employee Relations processes and lead the implementation of systems and process improvements in own area.
Advise and support line management and employees in HR processes to ensure alignment across the organization. • Interpret, adapt and execute Human Resources strategy to support local needs i.e. how can policies/regulation/legislation be satisfactorily applied to their country.
Support key recruitment and activity within area of responsibility under the guidance of the senior and/or Global HRBP and the HR country head to ensure appropriate talent in the organization.
Implement HR strategy in support of global initiatives to build and maintain positive relationships with the local leadership team and other internal / external stakeholders. Build external networks within and outside the financial services/ insurance in
Leads the identification and analysis of organizational trends, legal regulations and compliance issues and will partner with HR Management/CoEs, and business leaders to bring about the best solutions for the organization.
Basic Qualifications:

Bachelor’s degree and 7 or more years of experience in the Employee Relations Practitioner area
OR
High School Diploma or Equivalent and 9 or more years of experience in the Employee Relations Practitioner area
OR
Zurich Certified Insurance Apprentice including an associate degree and 7 or more years of experience in the Employee Relations Practitioner area.
AND
Experience handling and directing others regarding employee relations issues and investigations.
Preferred Qualifications:

Experience with restructures and acquisitions, investigation, ADA laws/practice disciplines, and corrective action/other claims and charges
Insurance industry experience
Business acumen that includes general operational processes, financial management and business planning knowledge
Strong verbal and written communication skills
Ability to independently identify and analyze issues and develop appropriate solutions and plans of action.
Strong ability to influence decision-making through diplomacy.
HR consulting and leadership in conflict resolution, performance management, negotiations, and investigations
Effective project management skills
Strong organization and prioritization skills
Strong facilitation skills
Strong ability to partner and build credibility at all levels.
Strong problem-solving skills
Professional certification in Human Resources, e.g., PHR, GPHR, SPHR, CIPD or similar
Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $74,300.00 - $121,700.00, with short-term incentive bonus eligibility set at 15%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Connecticut Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-LC1 #LI-ASSOCIATE #LI-REMOTE

Employee Relations Specialist - Zurich Insurance

United States

Employee Relations Specialist

You need a Bachelor’s Degree, 8+ years in HR Systems, strong project management, analytics, communication, relationship management skills, and an MBA or Master’s in HR for this role.

You will lead HR system integration for Success Factors, manage onboarding processes, oversee HR operations, and support complex projects while collaborating with various HR teams.

Business, Operations & Strategy

New York

<div><p>Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues &ndash; from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.</p><p><br>
Zurich Insurance Group<br>
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.<br>
Reflecting its purpose to &lsquo;create a brighter future together,&rsquo; Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil.<br>
<br>
The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.<br>
<br>
Zurich Global Ventures<br>
Zurich Global Ventures (ZGV) is a collection of companies within Zurich Insurance Group that are focused on providing global services and product offerings that go beyond traditional insurance. They aim to get closer to customers by offering customized, proactive and digital experiences that empower individuals and businesses to be better prepared for the future.<br>
<br>
Through their independent businesses such as Corporate Life &amp; Pension, Zurich International, Cover-More, Zurich LiveWell, Zurich Global Ventures focuses on customer needs in travel, health and wellness, cyber and employee benefits.<br>
<br>
Cover-More Group<br>
Zurich Group and Cover-More Group have agreed to acquire AIG&rsquo;s global personal travel insurance and assistance business (AIG Travel), including the well-known brand, Travel Guard&reg;.<br>
<br>
This acquisition strengthens Cover-More Group&rsquo;s global footprint and positions us as a leading travel insurer in both the U.S. and globally. This strategic move aligns perfectly with ZGV&rsquo;s mission to make insurance more accessible, relevant, and meaningful to our customers. By expanding our global travel business platform, we will significantly grow our customer base. We will also strengthen our global capability through AIG Travel's global IT platform, providing an opportunity for Cover-More to extend its award-winning travel assistance apps to a broader set of partners and customers.<br>
<br>
AIG Travel's global service centers, located in the U.S., Mexico, the UK, Bulgaria, China, the Philippines, and Malaysia, complement Cover-More's established service operations and command centers in the U.S., Canada, Latin America, the UK, Ireland, Australia, New Zealand, and the Philippines. This deal represents a transformative opportunity for Cover-More Group to enhance our service capabilities on a global scale.</p><p>
This is a monumental step forward and we are looking for the right leader to build our future together.</p><p><br>
Zurich Cover-More (ZCM) is currently looking for an Integration Workstream leader for HR Systems &amp; Operations as we bring together Cover-More Group (CMG) and AIG Travel into the newly established Zurich Cover-More organization. This position reports to the Chief People Officer and will be based in either the new Zurich Cover-More headquarters in New York City or the Zurich North America headquarters in Schaumburg, IL. Special remote/virtual office consideration will be made only for the right candidate. This is a newly created role that will be fully dedicated to the successful integration efforts of this work over a period of 18 to 24 months.</p><p><br>
In this exciting opportunity you will leverage your extensive HR systems, technology and operations experience to partner with the Chief People Officer in building the fundamental capabilities of a successful HR Operations and systems-enabled People Function. The primary accountability for this role will initially be to lead ZCM through a successful implementation of Success Factors in October 2025. This will include managing through the deprecation of all existing HR systems that will be impacted. In leading this workstream effort, we will simultaneously be preparing ZCM for a future state of streamlined data-driven HR operations for all people processes and tools. As a workstream leader, extensive collaboration across multiple Zurich functions and their teams will be required. You will bring a strategic, innovative, and solutions-oriented analytical mindset as we build our newly formed company&rsquo;s People capabilities.<br>
<br>
If you are looking for an opportunity to build HR Operations capabilities that will be creating significant impact for the organization while also leading the company through the implementation of Success Factors, this might be an ideal position for you.</p><p><br>
Key Responsibilities Include:</p><ul><li>
Project planning and program management lead for ZCM for all HR workstream bodies of work tied to the launch of Success Factors (Phase One) in Oct 2025<br>
Overseeing all required integration of existing CMG &amp; Zurich North America (ZNA) HR systems
</li><li>Ensuring successful deprecation of impacted CMG &amp; any other HR systems<br>
Building a streamlined and fully integrated system-driven onboarding &amp; off-boarding process</li><li>
In partnership with the Integration Workstream Lead for Compensation and the HR Integration Workstream Lead, deliver on all required integration-specific outcomes following the acquisition of AIG Travel
</li><li>Partnering with Zurich North America HR Operations, CMG HR Operations &amp; ZCM HRBPs to build out required ZCM operational support mechanisms (people analytics, standard &amp; ad hoc reporting, etc.) that will enable efficiency and agility across the People Function in its future state
</li><li>Building the model for post-Day-Two HR Operations resourcing; and if required, setting up the team accordingly
</li><li>Coordinating regional HR Operations initiatives while working in close collaboration with the respective HRBPs and Centers of Expertise
</li><li>Supporting the HR workstreams of complex projects such as business transformation, restructuring or new business ventures as needed</li></ul><p><br>
Basic Qualifications:
</p><ul><li>Bachelor&rsquo;s Degree and 8 or more years of experience in the HR Systems &amp; Operations area
</li><li>Strong project and program management experience
</li><li>Demonstrated skills in systems process design
</li><li>Ability to effectively interface with senior executives as needed regarding program status and project needs/requirements</li></ul><p><br>
Preferred Qualifications:</p><ul><li>
Exceptional analytics and problem-solving skills</li><li>
Ability to communicate complex concepts verbally and in writing
</li><li>Ability to work collaboratively in a team setting
</li><li>Ability to effectively lead and drive impact through others
</li><li>Strong experience in relationship management</li><li>
Results-oriented
</li><li>MBA or Masters in Human Resources</li></ul><p><br>
At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $149,500 &ndash; 224,900 with short-term incentive bonus eligibility set at 25%.</p><p></p><p><br>
You are joining us at a pivotal time in our business. With the recent acquisition of AIG&rsquo;s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.</p><p><br>
We&rsquo;re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance &ndash; we want to &lsquo;cover more&rsquo;.</p><p><br>
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers&rsquo; expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet</p></div>

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.
Zurich Insurance Group
Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.
Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil.

The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

Zurich Global Ventures
Zurich Global Ventures (ZGV) is a collection of companies within Zurich Insurance Group that are focused on providing global services and product offerings that go beyond traditional insurance. They aim to get closer to customers by offering customized, proactive and digital experiences that empower individuals and businesses to be better prepared for the future.

Through their independent businesses such as Corporate Life & Pension, Zurich International, Cover-More, Zurich LiveWell, Zurich Global Ventures focuses on customer needs in travel, health and wellness, cyber and employee benefits.

Cover-More Group
Zurich Group and Cover-More Group have agreed to acquire AIG’s global personal travel insurance and assistance business (AIG Travel), including the well-known brand, Travel Guard®.

This acquisition strengthens Cover-More Group’s global footprint and positions us as a leading travel insurer in both the U.S. and globally. This strategic move aligns perfectly with ZGV’s mission to make insurance more accessible, relevant, and meaningful to our customers. By expanding our global travel business platform, we will significantly grow our customer base. We will also strengthen our global capability through AIG Travel's global IT platform, providing an opportunity for Cover-More to extend its award-winning travel assistance apps to a broader set of partners and customers.

AIG Travel's global service centers, located in the U.S., Mexico, the UK, Bulgaria, China, the Philippines, and Malaysia, complement Cover-More's established service operations and command centers in the U.S., Canada, Latin America, the UK, Ireland, Australia, New Zealand, and the Philippines. This deal represents a transformative opportunity for Cover-More Group to enhance our service capabilities on a global scale.
This is a monumental step forward and we are looking for the right leader to build our future together.
Zurich Cover-More (ZCM) is currently looking for an Integration Workstream leader for HR Systems & Operations as we bring together Cover-More Group (CMG) and AIG Travel into the newly established Zurich Cover-More organization. This position reports to the Chief People Officer and will be based in either the new Zurich Cover-More headquarters in New York City or the Zurich North America headquarters in Schaumburg, IL. Special remote/virtual office consideration will be made only for the right candidate. This is a newly created role that will be fully dedicated to the successful integration efforts of this work over a period of 18 to 24 months.
In this exciting opportunity you will leverage your extensive HR systems, technology and operations experience to partner with the Chief People Officer in building the fundamental capabilities of a successful HR Operations and systems-enabled People Function. The primary accountability for this role will initially be to lead ZCM through a successful implementation of Success Factors in October 2025. This will include managing through the deprecation of all existing HR systems that will be impacted. In leading this workstream effort, we will simultaneously be preparing ZCM for a future state of streamlined data-driven HR operations for all people processes and tools. As a workstream leader, extensive collaboration across multiple Zurich functions and their teams will be required. You will bring a strategic, innovative, and solutions-oriented analytical mindset as we build our newly formed company’s People capabilities.

If you are looking for an opportunity to build HR Operations capabilities that will be creating significant impact for the organization while also leading the company through the implementation of Success Factors, this might be an ideal position for you.
Key Responsibilities Include:
Project planning and program management lead for ZCM for all HR workstream bodies of work tied to the launch of Success Factors (Phase One) in Oct 2025
Overseeing all required integration of existing CMG & Zurich North America (ZNA) HR systems
Ensuring successful deprecation of impacted CMG & any other HR systems
Building a streamlined and fully integrated system-driven onboarding & off-boarding process
In partnership with the Integration Workstream Lead for Compensation and the HR Integration Workstream Lead, deliver on all required integration-specific outcomes following the acquisition of AIG Travel
Partnering with Zurich North America HR Operations, CMG HR Operations & ZCM HRBPs to build out required ZCM operational support mechanisms (people analytics, standard & ad hoc reporting, etc.) that will enable efficiency and agility across the People Function in its future state
Building the model for post-Day-Two HR Operations resourcing; and if required, setting up the team accordingly
Coordinating regional HR Operations initiatives while working in close collaboration with the respective HRBPs and Centers of Expertise
Supporting the HR workstreams of complex projects such as business transformation, restructuring or new business ventures as needed
Basic Qualifications:
Bachelor’s Degree and 8 or more years of experience in the HR Systems & Operations area
Strong project and program management experience
Demonstrated skills in systems process design
Ability to effectively interface with senior executives as needed regarding program status and project needs/requirements
Preferred Qualifications:
Exceptional analytics and problem-solving skills
Ability to communicate complex concepts verbally and in writing
Ability to work collaboratively in a team setting
Ability to effectively lead and drive impact through others
Strong experience in relationship management
Results-oriented
MBA or Masters in Human Resources
At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $149,500 – 224,900 with short-term incentive bonus eligibility set at 25%.
You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Integration Leader, HR Systems & Operations, Zurich Cover-More - Zurich Insurance

United Kingdom

Canada

Ireland

Philippines

Australia

Integration Leader, HR Systems & Operations, Zurich Cover-More

You should have a bachelor's degree, 2+ years in insurance, customer-centric experience, ability to handle pressure, and a strong drive for achieving targets and continuous improvement.

You will meet customer needs by processing tasks, build relationships, resolve concerns, collaborate across teams, adapt to changes, and suggest improvements for customer service.

Customer Relations

Sales & Business Development

Dubai

<div><div><div><div><div>Job Summary</div>
</div><div><div>
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC&rsquo;s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.</div><br>
<div></div>
<div>ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.</div><br>
<div></div>
<div>To support our expansion, we&rsquo;re looking for a Service Consultant to join the Service Centre team.</div><br>
<div></div>
<div>In this role, the Service Consultant will be responsible for processing customer requests (either via phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.</div>
</div></div><div><div><div>
Job Accountabilities
</div></div><div><div>As Service Consultant, your role will involve:</div><br>
<div></div>
<ul><li>Meet customer requirements through processing a range of tasks encompassing the full product range.</li>
<li>Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.</li>
<li>Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first-class service to our customers.</li>
<li>Takes personal responsibility for resolving customers&rsquo; concerns.</li>
<li>Work collaboratively across all Operational areas.</li>
<li>Demonstrate a flexible and co-operative approach towards changing business needs.</li>
<li>Professional and accountable for all their actions.</li>
<li>Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.</li></ul><br>
<div>
</div></div></div><div><div><div>Job Qualifications</div>
</div><div><div>
To be successful in this role, you will need:</div><br>
<div></div>
<ul><li>Bachelor&rsquo;s degree in business administration or of equivalent certifications.</li>
<li>2 or more years of experience in the Insurance Industry.</li>
<li>Relevant experience in a fast-paced and customer-centric environment.</li>
<li>Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.</li>
<li>Strong will to achieve high targets and take forward continuous improvement opportunities.</li></ul><br>
<div>
</div></div></div></div><div><b>Why Zurich</b></div><br>
<div></div>
<div>At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>We are an equal opportunity employer who knows that each employee is unique - that&rsquo;s what makes our team so great!</div><br>
<div><br>
Join us as we constantly explore new ways to protect our customers and the planet.<br>
</div><ul><li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Asma Alrais</li>
<li>Hiring Manager: Kapil Dilip Pamnani</li>
<li>Closing Date:</li></ul></div>

Job Summary

Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC’s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.

ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.

To support our expansion, we’re looking for a Service Consultant to join the Service Centre team.

In this role, the Service Consultant will be responsible for processing customer requests (either via phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Job Accountabilities
As Service Consultant, your role will involve:

Meet customer requirements through processing a range of tasks encompassing the full product range.
Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.
Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first-class service to our customers.
Takes personal responsibility for resolving customers’ concerns.
Work collaboratively across all Operational areas.
Demonstrate a flexible and co-operative approach towards changing business needs.
Professional and accountable for all their actions.
Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.

Job Qualifications

To be successful in this role, you will need:

Bachelor’s degree in business administration or of equivalent certifications.
2 or more years of experience in the Insurance Industry.
Relevant experience in a fast-paced and customer-centric environment.
Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.
Strong will to achieve high targets and take forward continuous improvement opportunities.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet.
Location(s): AE - Dubai
Remote working: No
Schedule: Full Time
Recruiter name: Asma Alrais
Hiring Manager: Kapil Dilip Pamnani
Closing Date:

Zurich Insurance

Mission