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Administration Assistant

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Humber Teaching NHS Foundation Trust

3d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Hull

AI generated summary

  • You need keyboard skills, 2 GCSEs in English and Maths, office knowledge, NVQ2, IT proficiency, public interaction experience, good communication, teamwork, and effective planning.
  • You will provide administrative support, greet patients, handle phone inquiries, input data, and collaborate with the team while maintaining organization and professionalism under pressure.

Requirements

  • Standard keyboard skills e.g. RSA2, ECDL or demonstrable experience
  • 2 GCSEs/O levels English and Maths
  • To have some knowledge of office procedures, clerical/reception work
  • NVQ2 or equivalent experiential learning
  • Knowledge of a range of work procedures and practices within a work setting
  • Knowledge of IT systems (including microsoft packages)
  • Experience of working with the general public
  • Demonstrable experience of practice and procedures relevant to the area of work
  • Knowledge of Trust IT systems eg ESR, SystmOne, Lorenzo
  • Good telephone manner
  • Able to demonstrate inter-personal communication skills
  • Team player
  • Able to plan and prioritise effectively and work within defined deadlines

Responsibilities

  • To provide administrative support to the community mental health team.
  • To greet patients at reception, deal with telephone enquiries from patients regarding appointments and input data into administration systems, so excellent keyboard skills are required.
  • Good team working skills required within the admin team and wider team.
  • The role is varied, requiring a person with good organisational ability and able to work under pressure at times while providing a positive and responsive professionalism on behalf of the Team.

FAQs

What are the working hours for the Administration Assistant role?

The role is for 30 hours per week, with a degree of flexibility expected to cover for annual leave and sickness.

What qualifications are required for this position?

Candidates must have standard keyboard skills (e.g., RSA2, ECDL or similar), 2 GCSEs/O levels in English and Maths, and some knowledge of office procedures or clerical/reception work.

Is prior experience required for this role?

Yes, essential experience includes knowledge of IT systems (including Microsoft packages) and experience working with the general public.

What skills are necessary for the Administration Assistant position?

Essential skills include a good telephone manner, interpersonal communication skills, ability to work as a team player, and effective planning and prioritization abilities.

Are there any desirable qualifications or experiences for applicants?

Yes, desirable criteria include NVQ2 or equivalent experiential learning, knowledge of a range of work procedures, and demonstrable experience of relevant practices and procedures.

How does the organization support staff development?

The organization is committed to staff development and invests in employees to ensure they have the right skills to deliver outstanding care.

Is there a focus on diversity and inclusion in the workplace?

Yes, the organization recognizes the positive value of diversity and promotes equality while challenging discrimination, encouraging applications from people of all backgrounds.

Will the Administration Assistant have direct contact with vulnerable individuals?

Yes, the postholder will have access to vulnerable people during normal duties, and a Disclosure and Barring Service check will be required.

What kind of benefits does the organization offer?

The organization offers a unique range of benefits including an enhanced leave package and health and wellbeing support.

Can I discuss flexible working arrangements for this role?

Yes, the organization welcomes discussions on working arrangements that differ from those advertised, to accommodate your needs.

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Humber Teaching NHS Foundation Trust

Caring, Learning & Growing Together.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Humber Teaching NHS Foundation Trust provides a comprehensive range of mental health, learning disability, community and addictions services to people from Hull and the East Riding, a population of almost 600,000. The Trust also provide forensic services to patients from the wider Yorkshire and Humber area and employs approximately 3000 staff in locations across 70 sites. As a Teaching Trust, we work closely with our major academic partners, Hull York Medical School and Hull University, nurturing a workforce of tomorrow's doctors, nurses and other health professionals.