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Administrative Assistant

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RBC

Yesterday

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Mississauga
  • 12d left

AI generated summary

  • You need strong tech skills, excellent time management, exceptional communication, CSC and CPH completion, plus knowledge of RBC systems; securities experience is a plus.
  • You will manage client accounts, respond to inquiries, assist with onboarding, coordinate meetings, ensure compliance, resolve issues, and update communication channels for the team.

Requirements

  • Strong skills in working with various business applications/technology
  • High level of time management and organization skills
  • Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
  • Exceptional verbal and written communication skills
  • Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
  • Knowledge of RBC Dominion Securities’ systems and procedures
  • Experience in the securities industry is an asset

Responsibilities

  • Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client requests.
  • Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
  • Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
  • Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
  • Assist the Advisor team in welcoming and onboarding new clients.
  • Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.
  • Tap into your superior problem resolution skills to provide proactive client service.
  • Effectively manage incoming communications from clients, Advisors and other internal and external partners.
  • Draw on your social media skills to update the team’s communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.

FAQs

What is the employment type for this position?

The employment type is part-time and on a contract (fixed term) basis for approximately 1 year in length.

Where is the job located?

The job is located at 1672 Lakeshore Rd W, Mississauga, Canada.

What kind of support will I be providing in this role?

You will be providing ongoing, exceptional service and support to clients and the Advisor team, which includes client account administration, onboarding new clients, and managing communications.

What are the working hours?

The specific work hours are not listed, but the position is part-time.

Is prior experience in the securities industry required?

No, but previous experience in the securities industry is considered an asset.

What skills are necessary for success in this role?

Strong organizational and time management skills, exceptional verbal and written communication abilities, and proficiency in working with various business applications and technology.

What education or certifications enhance my candidacy for this position?

Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH), as well as knowledge of RBC Dominion Securities’ systems, are nice to have.

When was this job posted, and when is the application deadline?

The job was posted on October 25, 2024, and the application deadline is November 29, 2024.

Are there opportunities for professional development in this role?

Yes, there are opportunities for development through coaching, training programs, and teamwork in a high-performing environment.

How can I apply for this position?

You can apply for this position by submitting your application online through the RBC careers website before the application deadline.

RBC

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Finance
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Employees
1864
Founded Year

Mission & Purpose

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.