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Administrative Assistant

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RBC

Today

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Red Deer
  • 11d left

AI generated summary

  • You must have strong tech skills, excellent time management, client service experience, and communication abilities. CSC and CPH completion within 12 months is required.
  • You will manage client accounts, respond to inquiries, assist with onboarding, coordinate meetings, uphold compliance, resolve issues, and update communication channels.

Requirements

  • Must-have
  • Strong skills in working with various business applications/technology
  • High level of time management and organization skills
  • Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
  • Exceptional verbal and written communication
  • Completion of the CSC and CPH within 12 months required
  • Nice-to-have
  • Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
  • Knowledge of RBC Dominion Securities’ systems and procedures
  • Experience in the securities industry is an asset

Responsibilities

  • Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
  • Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
  • Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
  • Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
  • Assist the Advisor team in welcoming and onboarding new clients.
  • Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.
  • Tap into your superior problem resolution skills to provide proactive client service.
  • Effectively manage incoming communications from clients, Advisors and other internal and external partners.
  • Draw on your social media skills to update the team’s communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.

FAQs

What is the location of the Administrative Assistant position?

The position is located at RBC Dominion Securities in Red Deer, Alberta.

What are the main responsibilities of the Administrative Assistant?

The main responsibilities include executing client account administration, maintaining existing client accounts, responding to client inquiries, assisting with client onboarding, coordinating meetings for Advisors, and managing communications.

What qualifications are necessary for the Administrative Assistant role?

Candidates must have strong skills in business applications/technology, high-level time management and organization skills, demonstrated client service skills, exceptional communication skills, and must complete the CSC and CPH within 12 months.

What additional qualifications could enhance my application?

Completion of the CSC and CPH, knowledge of RBC Dominion Securities’ systems and procedures, and experience in the securities industry would be considered assets.

What is the work schedule for this Administrative Assistant position?

The work schedule is full-time, totaling 37.5 hours per week.

Are there opportunities for professional development in this role?

Yes, the role offers comprehensive training, coaching from leaders, and opportunities to develop skills within a collaborative and high-performing team.

What type of working environment can I expect?

You can expect a dynamic, collaborative, progressive, and high-performing work environment that values teamwork and individual contributions.

What is the application deadline for this position?

The application deadline is November 29, 2024, with applications accepted until 11:59 PM on the day before the deadline.

Does RBC support diversity and inclusion in the workplace?

Yes, RBC is committed to building inclusive teams and an equitable workplace, embracing diversity for innovation and growth.

Are there benefits included with this position?

Yes, the role includes a comprehensive Total Rewards Program with bonuses, flexible benefits, competitive compensation, and stock options where applicable.

RBC

Ideas Happen Here.

Finance
Industry
10,001+
Employees
1864
Founded Year

Mission & Purpose

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.