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Administrative Assistant

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Logistics
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You need 2-5 years in customer service/logistics, strong tech skills, exceptional communication, problem-solving abilities, and flexibility to work various schedules, including weekends and holidays.
  • You will train agents, ensure policy compliance, monitor performance, provide coaching, resolve issues, analyze data for reports, and collaborate with management to enhance customer satisfaction.

Requirements

  • - 2-5 years Call center, customer service, logistics - supervisory experience.
  • - Proficiency with technology, especially computers, Dispatch – Logistics software applications, and phone systems.
  • - Exceptional verbal and written communication skills.
  • - Strong understanding of company products, policies, and services.
  • - Ability to coach, train, and motivate employees and evaluate their performance.
  • - Excellent problem solving, leadership, and customer service skills.
  • - Analytical, efficient, and thorough.
  • - Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
  • - Combination of education and 1-2 years relevant logistics/dispatch experience collectively considered.
  • - Ability to establish and maintain effective relationships with employees, contractors, supervisors and the general public requiring courtesy, discretion and independent judgment.
  • - Excellent organizational, leadership, communication, reporting skills.
  • - High energy and motivating skills.
  • - Routing and dispatch skills.
  • - Computer proficiency: Microsoft Applications and other operational or client systems.
  • - Ability to safeguard customers’ personal information.
  • - Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.
  • - Knowledge of relevant policies, practices and procedures and requirements / standards.
  • - Communication: Crisp and effective written, verbal communication skills and follow through.
  • - Must be able to read and speak the professional English language and conversational Portuguese is a plus.
  • - Must be able to work flexible schedules including weekends and holidays, and be available to address operational issues.

Responsibilities

  • - Hiring, training, and preparing Dispatch - Call Center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • - Ensuring agents understand and comply with all Dispatch - Call Center objectives, performance standards, and policies.
  • - Answering agent questions regarding best practices or difficult calls.
  • - Identifying operational issues and suggesting possible improvements.
  • - Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • - Preparing reports and analyzing data to assist management as they determine Dispatch - Call Center goals.
  • - Working with other supervisors and management team members to support agents and maximize customer satisfaction.

FAQs

What is the work environment for the Administrative Assistant position?

The work environment is on-site at the Werner Final Mile Trucking – Cardis Furniture Warehouse in Swansea, MA.

What are the working hours for this position?

This is a full-time position with a schedule of Monday to Saturday, requiring open availability between 8:30 am to 4:30 pm and 12 pm to 8 pm.

Is there a requirement for pre-employment testing?

Yes, candidates must pass pre-employment testing, which includes a drug screening and background check.

What qualifications are needed for the Administrative Assistant role?

Candidates should have a combination of education and 1-2 years of relevant logistics/dispatch experience, along with strong organizational and communication skills.

Are there any language requirements for this position?

While the ability to read and speak professional English is required, conversational Portuguese is considered a plus.

What kind of benefits does Werner Enterprises offer?

Benefits include 401(k) with matching, health insurance, dental and vision insurance, life insurance, paid time off, tuition reimbursement, employee assistance programs, and weekly pay via direct deposit.

How many years of experience are needed in a supervisory role?

A minimum of 2-5 years of supervisory experience in a call center, customer service, or logistics setting is required.

Will I be required to work weekends or holidays?

Yes, the position requires flexibility to work weekends and holidays as needed to address operational issues.

What is the salary for the Administrative Assistant position?

The salary for this position is $22.00 per hour.

What kind of skills are essential for succeeding in this role?

Essential skills include exceptional verbal and written communication, problem-solving, leadership, customer service, and the ability to handle high-pressure situations effectively.

We Keep America Moving

Transportation
Industry
10,001+
Employees
1956
Founded Year

Mission & Purpose

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America. Werner maintains its corporate headquarters in Omaha, Nebraska and maintains offices in the United States, Canada and Mexico. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and expedited van; and temperature-controlled. The Werner Logistics portfolio includes truck brokerage, freight management, intermodal, international and final mile services. International services are provided through Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.