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Administrative Associate II - Complex Care Service

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Boston Children's Hospital

Sep 18

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need a High School Diploma/GED, basic computer skills, analytical judgment, and strong oral/written communication with empathy in challenging situations.
  • You will transcribe documents, manage calls, schedule appointments, maintain files, order supplies, track forms, perform clerical duties, and provide excellent customer service.

Requirements

  • High School Diploma/GED
  • Basic computer skills
  • Analytical skills and judgment to interpret data and take the appropriate action in circumstances or situations vary.
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

Responsibilities

  • Transcribe and type correspondence, forms, reports, manuscripts, and other materials involving complex scientific, technical, and/or specialized terminology from recorded dictation, shorthand, or rough draft. Prepare documents requiring stylized formats and lettering or graphics using specialized commercial software, such as desktop publishing or graphics packages. Proofread and edit materials for grammar, punctuation, and spelling.
  • Answer, screen, and route telephone calls and greet and direct patients/families, visitors and staff. Provide routine and/or standardized information within scope of knowledge and authority. Draft responses to routine correspondence.
  • Schedule appointments and meetings and maintain personal calendars for physician/supervisor(s). Reserve meeting locations, order refreshments, and prepare meeting agenda and other materials. Prepare travel arrangements as necessary. Assist in organizing and scheduling conferences, seminars, and other department-sponsored programs or events, by receiving and recording registration forms and fees, ordering supplies and services, and performing other related duties as assigned.
  • Maintain departmental files, records, and databases. Enter information from source documents into computer databases and/or spreadsheets, compiling, printing, and distributing periodic reports, mailing labels, and other information as needed. Maintain department/office library of reference books, journals, slides, films, and other materials.
  • Monitor and maintain office equipment and supply inventory. Reorder standard office supplies according to established guidelines and request equipment repair services as needed. Receive and reconcile supply orders and invoices, identifying and resolving delays, billing errors, or discrepancies. Communicate with hospital support service departments to request needed services.
  • Prepare, route, and track routine administrative forms and documents. Route materials for required authorizations and monitors receipt by final destination. Communicate with other hospital departments to resolve delays and errors.
  • Perform routine clerical duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials, and sorting, collating, and distributing documents.
  • Provide positive and effective customer service that supports departmental and hospital operations.

FAQs

What is the job title for this position?

The job title is Administrative Associate II - Complex Care Service.

What type of patients will I be working with in this role?

You will be working with children with medical complexity (CMC), who typically have multiple chronic medical diagnoses or concerns.

What are some of the key responsibilities of the Administrative Associate II?

Responsibilities include transcription and typing of materials, scheduling appointments and meetings, maintaining departmental files and records, managing office supplies and equipment, and providing customer service support.

What qualifications are required for this position?

You must have a High School Diploma/GED, basic computer skills, analytical skills, and effective communication abilities.

Is this a full-time position?

Yes, this is a full-time position with a standard of 40 hours per week.

Where is the office location for this role?

The office location is in Boston.

What type of benefits does Boston Children’s Hospital offer?

Boston Children’s Hospital offers competitive compensation, flexible schedules, affordable health and dental insurance, child care and student loan subsidies, generous time off, and a 403(b) Retirement Savings plan among other benefits.

Will I need to handle travel arrangements in this role?

Yes, you may be responsible for preparing travel arrangements as necessary.

What is the remote work policy for this position?

The position allows for part remote/hybrid work.

Is previous experience necessary for this role?

The job description does not specify a requirement for previous experience, but relevant skills and qualifications are necessary.

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Boston Children's Hospital

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Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Boston Children's offers a complete range of health care services for children from birth through 21 years of age. (Our services can begin interventions at 15 weeks gestation and in some situations we also treat adults.) We have approximately 25,000 inpatient admissions each year and our 200+ specialized clinical programs schedule 557,000 visits annually. Last year, the hospital performed more than 26,500 surgical procedures and 214,000 radiological examinations. Our team of physicians and nurses has been recognized by a number of independent organizations for overall excellence, and we're proud to share some notable examples with you here.