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  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Stoke-on-Trent

Requirements

  • - Flexible approach is essential
  • - Self-motivated with the ability to work under pressure and prioritise
  • - Set tasks/objectives
  • - Team building skills are essential
  • - Awareness of Trust policies and procedures
  • - Ability to communicate tactfully with patients and reception staff about appointments or any other queries
  • - Handle enquiries where there may be barriers to understanding
  • - Deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies
  • - Wide ranging work from handling general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals
  • - Develop a wide knowledge of the specialties to ensure a good patient experience
  • - Promote effective communication to ensure the achievement of Trust and Divisional objectives
  • - Communicate closely with the system administrators on a daily basis
  • - Update system administrators on any slot issues, patient queries
  • - Ensure that feedback is given on any work that has been allocated daily
  • - Ensure that all available capacity is fully utilised
  • - Take instruction from Clinic administrator to deliver an effective and efficient booking service
  • - Organise own workload, coordinates and adjusts on-going clinic appointments

Responsibilities

  • - To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills.
  • - Communicate tactfully with patients, reception staff about appointments or any other queries deemed necessary.
  • - Deals with enquiries where there may be barriers to understanding.
  • - The post holder will deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies.
  • - The work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals.
  • - To work closely with the Outpatient department to develop a wide knowledge of the specialties to ensure a good patient experience, promoting effective communication to ensure the achievement of Trust and Divisional objectives.
  • - Communicates closely with the system administrators on a daily basis updating them on any slot issues, patient queries, also to ensure that feedback is given on any work that has been allocated daily.
  • - Ensuring that all available capacity is fully utilised.
  • - Take instruction from Clinic administrator to deliver an effective and efficient booking service.
  • - Organises own workload, coordinates and adjusts on-going clinic appointments.

FAQs

What is the job title for this position?

The job title is Administrative Support Assistant, band 2.

Where is the job located?

The job is based at the Royal Stoke site at the University Hospital of North Midlands NHS Trust.

What will the successful candidate be working on?

The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets.

Is a flexible approach important for this role?

Yes, a flexible approach is essential for this role.

What skills are required for this position?

The position requires self-motivation, the ability to work under pressure, prioritisation skills, team building skills, and an awareness of Trust policies and procedures.

What types of communication will the role involve?

The role involves communicating tactfully with patients, reception staff, and various internal and external bodies about appointments and other queries.

How will the post holder deal with enquiries?

The post holder will deal with enquiries by communicating factual routine information and addressing any barriers to understanding.

Will the post holder need to work closely with any specific departments?

Yes, the post holder will work closely with the Outpatient department and system administrators to manage appointment queries and updates.

What is the culture like at the University Hospitals of North Midlands NHS Trust?

UHNM fosters a culture of inclusion, providing equal opportunities for career development and ensuring all staff feel valued and respected.

Who can I contact for more information about the job?

You can contact Jessica Bullock, the Outpatients Operational Services Manager, via email at jessica.bullock@uhnm.nhs.uk or by phone at 01782 676155.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

University Hospitals of North Midlands NHS Trust offers a range of acute and specialized medical services across North Staffordshire and South Cheshire. Their ultimate mission is to deliver high-quality, patient-focused care, enhancing health outcomes through excellence in medical treatment and compassionate service. Their purpose is to provide comprehensive, effective healthcare while continuously improving services and patient experiences in their community.

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