FAQs
What is the job title for this position?
The job title is Administrative Support Assistant, band 2.
Where is the job located?
The job is based at the Royal Stoke site at the University Hospital of North Midlands NHS Trust.
What will the successful candidate be working on?
The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets.
Is a flexible approach important for this role?
Yes, a flexible approach is essential for this role.
What skills are required for this position?
The position requires self-motivation, the ability to work under pressure, prioritisation skills, team building skills, and an awareness of Trust policies and procedures.
What types of communication will the role involve?
The role involves communicating tactfully with patients, reception staff, and various internal and external bodies about appointments and other queries.
How will the post holder deal with enquiries?
The post holder will deal with enquiries by communicating factual routine information and addressing any barriers to understanding.
Will the post holder need to work closely with any specific departments?
Yes, the post holder will work closely with the Outpatient department and system administrators to manage appointment queries and updates.
What is the culture like at the University Hospitals of North Midlands NHS Trust?
UHNM fosters a culture of inclusion, providing equal opportunities for career development and ensuring all staff feel valued and respected.
Who can I contact for more information about the job?
You can contact Jessica Bullock, the Outpatients Operational Services Manager, via email at jessica.bullock@uhnm.nhs.uk or by phone at 01782 676155.