FAQs
What is the primary responsibility of the Administrative Team Lead?
The primary responsibility of the Administrative Team Lead is to provide oversight to the NJ Operations Group and support the workings of the IA Claims Department, ensuring efficient and effective operations.
What are some essential functions of the Administrative Team Lead?
Essential functions include assisting the Operations Team with switchboard coverage, supporting Claims Operations, handling First Notice of Loss, generating correspondence to customers, overseeing claims loss and expense payments, and testing new systems.
Is teamwork important in this role?
Yes, collaboration and teamwork are essential, as the role involves assisting within a team environment to provide support for Claims Operations.
What qualifications are required for this position?
Candidates should have experience acting as a leader on a team, a high school diploma (college degree preferred), at least 2 years of customer experience, and proficiency in Microsoft Windows, Word, and Excel.
What skills are emphasized for the Administrative Team Lead?
Strong written and oral communication skills, strong multi-tasking abilities, and proficiency in PC use are emphasized for this role.
Where is the Administrative Team Lead position located?
The position is located in the Parsippany office.
What type of company is Plymouth Rock?
Plymouth Rock is an insurance company that writes and manages personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, known for its excellent service and employee empowerment.
Is prior experience in customer service required for this role?
Yes, at least 2 years of customer service experience is required.
Will the Administrative Team Lead be involved in any testing of systems?
Yes, the Administrative Team Lead will assist with testing new systems, features, or enhancements as needed.