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Insurance Customer
In just 35 years, Plymouth Rock Assurance has grown to be one of the leading auto and home insurers in the Northeast. With unique features like Crashbusters® mobile claims vans, Door to Door Valet Claim Service®, the Get Home Safe® taxi and rideshare benefit, Road Rewards® and our Home Insurance Quick Quote, we’re committed to delivering our customers “More Than Just Insurance.”

Finance

Plymouth Rock Assurance

Plymouth Rock. Get more from your Auto and Home Insurance.

You should have strong problem-solving, time management, and communication skills; be detail-oriented; proficient in Microsoft Office; and ideally have SQL knowledge with a quantitative degree.

You will assist with pricing reviews, research market opportunities, conduct competitor analysis, present findings, and collaborate with various departments on product-related projects.

Data

Product

<div>
 Overview: 
 <div>
  The Product Analyst Intern will assist in the development of the company’s product features, pricing and competitive position. The key responsibility of this role is to assist the assigned Product Manager by conducting analysis of complex business issues and provide recommendations for the implementation of rating plan changes, underwriting rules, process improvements, and other initiatives.
 </div>
 <p><b> Essential Functions and Responsibilities</b></p>
 <ul>
  <li>Assist with pricing reviews for our current &amp; upcoming rate plans</li>
  <li>Research market opportunity for various segments and help identify segments that can improve Plymouth Rock’s ability to grow profitably in the region</li>
  <li>Conduct competitor analysis</li>
  <li>Present findings from research projects to leadership</li>
  <li>Collaborate with departments outside of Product Management including Actuarial, Marketing, Claims and Advanced Analytics</li>
  <li>Performs other job-related duties as assigned.</li>
 </ul>
 <p><b> Qualifications and Education</b></p>
 <ul>
  <li>Excellent problem-solving and time management skills.</li>
  <li>Self-starter personality with strong desire to learn about the business.</li>
  <li>Excellent verbal and written communication skills</li>
  <li>Ability to utilize quantitative approaches to analyze assigned business problems with high levels of attention to detail &amp; articulate observations from the analysis.</li>
  <li>Proficiency with Microsoft Office Suite</li>
  <li>Prior experience with SQL or comparable software is desired but not required</li>
  <li>BA/BS degree in quantitative field of study</li>
  <li>Completion of actuarial exams are a plus but not required</li>
 </ul>
 <p><b> About the Company</b></p>
 <div>
  <i> The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.</i>
 </div>
 <div></div>
 <div>
  <i><br> #LI-DNI</i>
 </div>
</div>


 Overview: 
 
  The Product Analyst Intern will assist in the development of the company’s product features, pricing and competitive position. The key responsibility of this role is to assist the assigned Product Manager by conducting analysis of complex business issues and provide recommendations for the implementation of rating plan changes, underwriting rules, process improvements, and other initiatives.
 
  Essential Functions and Responsibilities
 
  Assist with pricing reviews for our current & upcoming rate plans
  Research market opportunity for various segments and help identify segments that can improve Plymouth Rock’s ability to grow profitably in the region
  Conduct competitor analysis
  Present findings from research projects to leadership
  Collaborate with departments outside of Product Management including Actuarial, Marketing, Claims and Advanced Analytics
  Performs other job-related duties as assigned.
 
  Qualifications and Education
 
  Excellent problem-solving and time management skills.
  Self-starter personality with strong desire to learn about the business.
  Excellent verbal and written communication skills
  Ability to utilize quantitative approaches to analyze assigned business problems with high levels of attention to detail & articulate observations from the analysis.
  Proficiency with Microsoft Office Suite
  Prior experience with SQL or comparable software is desired but not required
  BA/BS degree in quantitative field of study
  Completion of actuarial exams are a plus but not required
 
  About the Company
 
   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 
 
 
   #LI-DNI
 


Product Analyst Intern - Plymouth Rock Assurance

Product Analyst Intern

You need a high school diploma/GED, relevant training or experience, PC skills, ability to follow instructions, prioritize tasks, and produce quality work in a fast-paced environment.

You will enter data, research legal mail, process claims checks, assist medical providers, handle projects in Excel, review medical bills for accuracy, and support team objectives.

Customer Relations

People, HR & Administration

Woodbridge

<div>
 Overview: 
 <p>The Administrative Services Technician will be responsible for performing administrative and other duties as assigned. Responsibilities include but are not limited to the following:</p>
 <p><b> Essential Functions and Responsibilities</b></p>
 <ul>
  <li>Manual data entry of lawsuit information and medical claim bills in a paperless environment using dual monitors.</li>
  <li>Research and indexing of legal related mail for claim updating and assignment</li>
  <li>Keying of Claims checks including expenses, arbitration settlements, interest, etc.</li>
  <li>Provider Service Unit Operator; utilizing customer service skills to provide information to medical providers regarding billing, and/or treatment requests.</li>
  <li>Ability to use all available applications to answer questions, within our guidelines, prior to transferring calls.</li>
  <li>Project Handling; Knowledge of Microsoft Excel, Word and Outlook. Perform research and compile data onto an excel spreadsheet for analysis.</li>
  <li>Report generation and distribution.</li>
  <li>Review of Medical Bills; Review accuracy in billing, pre-certification compliance in accordance with the Decision Point Review Plan, and application of proper bill adjudication.</li>
  <li>Participate in proactive team efforts to achieve departmental and company goals.</li>
  <li>Perform other duties as assigned to support the various units within the claims department.</li>
 </ul>
 <p><b> Qualifications and Education</b></p>
 <ul>
  <li>High school diploma or general education degree (GED) and related training (i.e. medical billing, medical terminology, data entry); or six months related experience; or equivalent combination of education and experience.</li>
  <li>Ability to understand and carry out instructions furnished in written, oral, or diagram form.</li>
  <li>Ability to deal with problems involving several concrete variables in standardized situations.</li>
  <li>Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.</li>
  <li>Ability to handle multiple tasks simultaneously.</li>
  <li>Ability to work independently and prioritize projects and activities to meet deadlines.</li>
  <li>Consistently produces a quality work product with attention to detail.</li>
  <li>Comply with all safety policies, practices and procedures.</li>
  <li>Ability to work in a fast paced environment.</li>
 </ul>
 <p><b> About the Company</b></p>
 <div>
  <i> The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.</i>
 </div>
</div>
<div></div>


 Overview: 
 The Administrative Services Technician will be responsible for performing administrative and other duties as assigned. Responsibilities include but are not limited to the following:
  Essential Functions and Responsibilities
 
  Manual data entry of lawsuit information and medical claim bills in a paperless environment using dual monitors.
  Research and indexing of legal related mail for claim updating and assignment
  Keying of Claims checks including expenses, arbitration settlements, interest, etc.
  Provider Service Unit Operator; utilizing customer service skills to provide information to medical providers regarding billing, and/or treatment requests.
  Ability to use all available applications to answer questions, within our guidelines, prior to transferring calls.
  Project Handling; Knowledge of Microsoft Excel, Word and Outlook. Perform research and compile data onto an excel spreadsheet for analysis.
  Report generation and distribution.
  Review of Medical Bills; Review accuracy in billing, pre-certification compliance in accordance with the Decision Point Review Plan, and application of proper bill adjudication.
  Participate in proactive team efforts to achieve departmental and company goals.
  Perform other duties as assigned to support the various units within the claims department.
 
  Qualifications and Education
 
  High school diploma or general education degree (GED) and related training (i.e. medical billing, medical terminology, data entry); or six months related experience; or equivalent combination of education and experience.
  Ability to understand and carry out instructions furnished in written, oral, or diagram form.
  Ability to deal with problems involving several concrete variables in standardized situations.
  Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
  Ability to handle multiple tasks simultaneously.
  Ability to work independently and prioritize projects and activities to meet deadlines.
  Consistently produces a quality work product with attention to detail.
  Comply with all safety policies, practices and procedures.
  Ability to work in a fast paced environment.
 
  About the Company
 
   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 



Administrative Claims Specialist - Plymouth Rock Assurance

Administrative Claims Specialist

You need strong decision-making skills, expertise in predictive modeling, programming proficiency in Python/SAS/R, and a Master's in economics or statistics. Auto insurance knowledge is a plus.

You will mine and cleanse data, prepare datasets for modeling, produce predictive models, assist in profitability studies, communicate findings, manage projects, and support modeling requests.

Research & Development

<div>
 Overview: 
 <p><b> Spring 2025 Internship</b></p>
 <p>The intern will conduct full cycle of the development of advanced analytical models under supervision to enable future growth and profitability for our book of business. The efforts include research, development, implementation, and maintenance of analytical solutions supporting various business areas e.g. pricing, underwriting, marketing, operation, and claims. The intern will conduct end to end formal modeling process including data gathering, data profiling, model construction, validation, and other related tasks; build predictive models that improve profitability through the creation of new rating plans with improved estimation and segmentation of insurance risk; collaborate with business unit leaders to deliver operational enhancements and cost efficiencies in the claims, underwriting, and customer service processes. The role is a unique opportunity to explore/apply advanced techniques while making tangible impacts to the business.</p>
 <p><b>Essential Functions and Responsibilities</b></p>
 <ul>
  <li>Performs data mining and data cleansing tasks.</li>
  <li>Prepare datasets for modeling through balancing and validation.</li>
  <li>Produces predictive models which enable the creation of rating plans and evaluation of risk.</li>
  <li>Assists decision makers with studies that evaluate new business models to evaluate customers’ profitability including customers and/or risk segmentation, retention and lifetime value modeling.</li>
  <li>Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, NLP, Topics Model and Deep Learnings</li>
  <li>Communicates to diverse audiences, including technical and non-technical.</li>
  <li>Manages projects of moderate complexity.</li>
  <li>Supports modeling requests made by other departments.</li>
  <li>Works closely with others to gain strong understanding of insurance concepts and processes.</li>
  <li>Perform other job-related duties as assigned.</li>
 </ul>
 <p><b> Qualifications and Education</b></p>
 <ul>
  <li>Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. Strong decision-making skills.</li>
  <li>Solid skills and training in predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.).</li>
  <li>Strong programming ability in Python, SAS, SQL, R or other programming languages and proficiency in scripting languages and ability to build code and algorithms to tackle statistical problems.</li>
  <li>Excellent written and oral communication and presentation skills.</li>
  <li>Self-starter, critical thinking and strong individual contributor.</li>
  <li>Solid understanding of database principles and experience working with large databases.</li>
  <li>Knowledge of auto insurance will be a plus.</li>
  <li>Experience developing and implementing multivariate predictive models using GLM and other statistical methods preferred</li>
  <li>Masters in economics, statistics, or related field required, PhD preferred.</li>
 </ul>
 <div></div>
 <div>
  <b><br> About the Company</b>
 </div>
 <div>
  The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 </div>
 <div></div>
 <div>
  <i><br> #LI-DNI</i>
 </div>
</div>


 Overview: 
  Spring 2025 Internship
 The intern will conduct full cycle of the development of advanced analytical models under supervision to enable future growth and profitability for our book of business. The efforts include research, development, implementation, and maintenance of analytical solutions supporting various business areas e.g. pricing, underwriting, marketing, operation, and claims. The intern will conduct end to end formal modeling process including data gathering, data profiling, model construction, validation, and other related tasks; build predictive models that improve profitability through the creation of new rating plans with improved estimation and segmentation of insurance risk; collaborate with business unit leaders to deliver operational enhancements and cost efficiencies in the claims, underwriting, and customer service processes. The role is a unique opportunity to explore/apply advanced techniques while making tangible impacts to the business.
 Essential Functions and Responsibilities
 
  Performs data mining and data cleansing tasks.
  Prepare datasets for modeling through balancing and validation.
  Produces predictive models which enable the creation of rating plans and evaluation of risk.
  Assists decision makers with studies that evaluate new business models to evaluate customers’ profitability including customers and/or risk segmentation, retention and lifetime value modeling.
  Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, NLP, Topics Model and Deep Learnings
  Communicates to diverse audiences, including technical and non-technical.
  Manages projects of moderate complexity.
  Supports modeling requests made by other departments.
  Works closely with others to gain strong understanding of insurance concepts and processes.
  Perform other job-related duties as assigned.
 
  Qualifications and Education
 
  Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. Strong decision-making skills.
  Solid skills and training in predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.).
  Strong programming ability in Python, SAS, SQL, R or other programming languages and proficiency in scripting languages and ability to build code and algorithms to tackle statistical problems.
  Excellent written and oral communication and presentation skills.
  Self-starter, critical thinking and strong individual contributor.
  Solid understanding of database principles and experience working with large databases.
  Knowledge of auto insurance will be a plus.
  Experience developing and implementing multivariate predictive models using GLM and other statistical methods preferred
  Masters in economics, statistics, or related field required, PhD preferred.
 
 
 
   About the Company
 
 
  The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 
 
 
   #LI-DNI
 


Spring 2025 Data Science/Predictive Modeler Intern - Plymouth Rock Assurance

Spring 2025 Data Science/Predictive Modeler Intern

You must be enrolled in a BA/MS program in business or STEM, have strong problem-solving and communication skills, be intellectually curious, and know data analytics tools like SQL, R, Python, and Excel.

You will analyze P&C insurance operations, review policy ratings, assist in preparing manuals, gather competitive data, and collaborate on cross-functional project teams.

Boston

<div>
 Overview: 
 <div>
  Our Product Team is seeking a Co-op to work on projects that support the development of the company’s product features, pricing and competitive position. He/she will work on the team that operationalizes new rating plans, underwriting guidelines, process improvements, and other initiatives to support profitable growth and improve competitive position.
 </div>
 <div></div>
 <div>
  <b><br> Responsibilities:</b>
 </div>
 <ul>
  <li>Establishes familiarity with P&amp;C insurance industry operational procedures and underwriting performance indicators, benchmarks PRAC performance and suggests and executes on plans for improvements.</li>
  <li>Reviews rating details of concrete policies as part of user acceptance testing and customer solutions troubleshooting projects.</li>
  <li>Assists with the preparation and filing of manuals and exhibits.</li>
  <li>Gathers data for competitive intelligence reports.</li>
  <li>Participates in cross function operation project team representing Product.</li>
 </ul>
 <div><b>Qualifications:</b>
 </div>
 <ul>
  <li>Currently enrolled in a BA/MS program in a business or STEM field.</li>
  <li>Strong problem solving skills.</li>
  <li>Excellent verbal and written communication skills.</li>
  <li>High level of intellectual curiosity.</li>
  <li>Some knowledge of data analytics tools – SQL, R, Python, and Excel.</li>
 </ul>
 <div>
  <b> About the Company</b>
 </div>
 <div>
  The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 </div>
</div>


 Overview: 
 
  Our Product Team is seeking a Co-op to work on projects that support the development of the company’s product features, pricing and competitive position. He/she will work on the team that operationalizes new rating plans, underwriting guidelines, process improvements, and other initiatives to support profitable growth and improve competitive position.
 
 
 
   Responsibilities:
 
 
  Establishes familiarity with P&C insurance industry operational procedures and underwriting performance indicators, benchmarks PRAC performance and suggests and executes on plans for improvements.
  Reviews rating details of concrete policies as part of user acceptance testing and customer solutions troubleshooting projects.
  Assists with the preparation and filing of manuals and exhibits.
  Gathers data for competitive intelligence reports.
  Participates in cross function operation project team representing Product.
 
 Qualifications:
 
 
  Currently enrolled in a BA/MS program in a business or STEM field.
  Strong problem solving skills.
  Excellent verbal and written communication skills.
  High level of intellectual curiosity.
  Some knowledge of data analytics tools – SQL, R, Python, and Excel.
 
 
   About the Company
 
 
  The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 


Actuarial Analyst (Co-Op/Intern) - Plymouth Rock Assurance

Actuarial Analyst (Co-Op/Intern)

You should have team leadership experience, a high school diploma, 2+ years in customer service, proficiency in Microsoft Windows, Word, Excel, and strong communication and multi-tasking skills.

You will manage switchboard coverage, support claims operations, handle correspondence and claims setup, oversee payments, assist with system testing, and manage various administrative tasks.

<div>
 Overview: 
 <p>The Administrative Team Lead provides oversight to the NJ Operations Group and supports the workings of the IA Claims Department. This role requires active participation in day-to-day tasks and oversight of the administrative/customer service team, ensuring efficient and effective operations.</p>
 <p><b>Essential Functions and Responsibilities</b></p>
 <ul>
  <li>Assist the Operations Team in the Parsippany office to ensure adequate coverage of the switchboard during working hours.</li>
  <li>Collaborate and assist within a team environment to provide support for Claims Operations.</li>
  <li>Handle non-call related First Notice of Loss and set up cross claims.</li>
  <li>Generate initial correspondence and letters to customers and claimants.</li>
  <li>Oversee claim loss and expense payments as needed.</li>
  <li>Provide assistance with testing new systems, features, or enhancements.</li>
  <li>Handle Experience Letters and oversee W9 forms, incoming mail, UPS shipments, and address visitor inquiries.</li>
  <li>Perform other duties as assigned, including assisting with subrogation processes.</li>
 </ul>
 <div>
  <b>Qualifications and Education</b>
 </div>
 <ul>
  <li>Experience in acting as a leader on a team (formally or informally)</li>
  <li>College degree preferred; high school diploma required</li>
  <li>2+ years of customer experience required</li>
  <li>Proficiency in PC use; background in Microsoft Windows, Word and Excel desired.</li>
  <li>Strong written and oral communication skills.</li>
  <li>Strong multi-tasking abilities</li>
 </ul>
 <p><b> About the Company</b></p>
 <div>
  <i> The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.</i>
 </div>
</div>


 Overview: 
 The Administrative Team Lead provides oversight to the NJ Operations Group and supports the workings of the IA Claims Department. This role requires active participation in day-to-day tasks and oversight of the administrative/customer service team, ensuring efficient and effective operations.
 Essential Functions and Responsibilities
 
  Assist the Operations Team in the Parsippany office to ensure adequate coverage of the switchboard during working hours.
  Collaborate and assist within a team environment to provide support for Claims Operations.
  Handle non-call related First Notice of Loss and set up cross claims.
  Generate initial correspondence and letters to customers and claimants.
  Oversee claim loss and expense payments as needed.
  Provide assistance with testing new systems, features, or enhancements.
  Handle Experience Letters and oversee W9 forms, incoming mail, UPS shipments, and address visitor inquiries.
  Perform other duties as assigned, including assisting with subrogation processes.
 
 
  Qualifications and Education
 
 
  Experience in acting as a leader on a team (formally or informally)
  College degree preferred; high school diploma required
  2+ years of customer experience required
  Proficiency in PC use; background in Microsoft Windows, Word and Excel desired.
  Strong written and oral communication skills.
  Strong multi-tasking abilities
 
  About the Company
 
   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 


Plymouth Rock Assurance

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