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Agent soutien fiscal / Tax Support Agent

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax
  • Montréal
    Remote

AI generated summary

  • You need strong tax knowledge, teamwork skills, organization, effective communication, customer service experience, adaptability, and relevant education in taxation or finance.
  • You will provide tax support via phone and email, resolve customer issues, log orders, assist in software quality control, draft FAQ responses, and report recurring client problems.

Requirements

  • Solides connaissances en fiscalité.
  • Savoir travailler en équipe, et être polyvalent.
  • Grandes capacités d’organisation, et de gestion des priorités.
  • Faire preuve d’efficacité même sous pression.
  • Excellentes capacités à communiquer tant à l'oral et qu'à l'écrit.
  • Proposer des solutions innovantes pour résoudre les problèmes.
  • Adaptabilité professionnelle.
  • Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie.
  • Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle.
  • Expérience pertinente dans le domaine du service à la clientèle.
  • Baccalauréat, ou expérience équivalente.
  • Diplôme universitaire en fiscalité, comptabilité, finance, gestion.
  • Diplôme du cours d'impôt de H&R Block.
  • Intérêt pour la fiscalité.
  • Connaissances en matière d’impôt sur le revenu des entreprises (T2/CO-17) et /ou des fiducies (T3/TP-646).

Responsibilities

  • Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels et Consommateurs
  • Faire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientèle.
  • Appliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clients.
  • Enregistrer les commandes des clients désireux d’acheter nos produits.
  • Participer au contrôle de qualité de nos logiciels.
  • Rédiger des réponses type dans le cadre de foires aux questions (FAQ).
  • Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur.
  • Provide taxation support to clients by telephone and email for our various tax software for Professionals and Consumers
  • Apply active listening skills to diffuse a potentially tense customer interaction.
  • Apply company policy and procedures to resolve routine customer issues.
  • Log orders from customers who would like to purchase our products.
  • Participate in software quality control testing.
  • Write standard answers for frequently asked questions (FAQ).
  • Determine recurrent issues coming from our different clients and inform the supervisor.

FAQs

What is the job title for this position?

The job title for this position is Agent soutien fiscal / Tax Support Agent.

Is this position full-time or contract-based?

This position is contract-based.

Is the position remote?

Yes, the position is fully remote.

What are the main responsibilities of a Tax Support Agent?

The main responsibilities include providing taxation support to clients via telephone and email, applying company policies to resolve customer issues, participating in software quality control testing, and logging orders from customers.

What qualifications are required for this role?

A Bachelor’s Degree or equivalent experience is required. Additionally, at least one year of relevant work experience in customer service is necessary.

Are there any preferred qualifications or assets for this position?

Yes, preferred qualifications include a university degree in taxation or related fields, completion of the H&R Block tax course, knowledge of the accounting cycle, and understanding corporate income tax or trust taxation.

What skills are important for this role?

Important skills include strong knowledge of income tax, capabilities in problem-solving, effective communication skills (verbal and written), time management, and teamwork.

What benefits does Thomson Reuters offer for this position?

Thomson Reuters offers comprehensive benefit plans, flexible work-life balance options, opportunities for professional growth, social impact initiatives, and a commitment to a diverse and inclusive culture.

Is experience in customer service necessary for this role?

Yes, experience in customer service is necessary, along with a customer service orientation and relationship management skills.

What languages are required for this job?

Good communication skills in English and/or French are required for this job.

Are there opportunities for professional development?

Yes, Thomson Reuters provides access to LinkedIn Learning, internal Talent Marketplace opportunities, and networking events for professional development.

What company values are emphasized at Thomson Reuters?

Thomson Reuters emphasizes values such as equality, diversity and inclusion, transparency, and social responsibility in their operations.

Entertainment & Media
Industry
10,001+
Employees
2008
Founded Year

Mission & Purpose

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI).