FAQs
What is the job title for this position?
The job title for this position is Agent soutien fiscal / Tax Support Agent.
Is this position full-time or contract-based?
This position is contract-based.
Is the position remote?
Yes, the position is fully remote.
What are the main responsibilities of a Tax Support Agent?
The main responsibilities include providing taxation support to clients via telephone and email, applying company policies to resolve customer issues, participating in software quality control testing, and logging orders from customers.
What qualifications are required for this role?
A Bachelor’s Degree or equivalent experience is required. Additionally, at least one year of relevant work experience in customer service is necessary.
Are there any preferred qualifications or assets for this position?
Yes, preferred qualifications include a university degree in taxation or related fields, completion of the H&R Block tax course, knowledge of the accounting cycle, and understanding corporate income tax or trust taxation.
What skills are important for this role?
Important skills include strong knowledge of income tax, capabilities in problem-solving, effective communication skills (verbal and written), time management, and teamwork.
What benefits does Thomson Reuters offer for this position?
Thomson Reuters offers comprehensive benefit plans, flexible work-life balance options, opportunities for professional growth, social impact initiatives, and a commitment to a diverse and inclusive culture.
Is experience in customer service necessary for this role?
Yes, experience in customer service is necessary, along with a customer service orientation and relationship management skills.
What languages are required for this job?
Good communication skills in English and/or French are required for this job.
Are there opportunities for professional development?
Yes, Thomson Reuters provides access to LinkedIn Learning, internal Talent Marketplace opportunities, and networking events for professional development.
What company values are emphasized at Thomson Reuters?
Thomson Reuters emphasizes values such as equality, diversity and inclusion, transparency, and social responsibility in their operations.