You need a bachelor's degree, 5+ years in air logistics, 3+ years in people management, and 2+ years of customer management experience for this role.

You lead a team, drive a customer-centric model, optimize processes, and ensure a seamless experience for air logistics customers at Kuehne Nagel.

Logistics

United States

Minneapolis

Pension Plan

Performance Bonus

Sick Pay

Employee Discount

Large

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.

Transportation

Kuehne+Nagel

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul Apt is looking for a new Air Logistics Customer Care Manager to join our Air Logistics team.Your RoleThe Air Logistics Customer Care Manager’s main responsibility is to provide outstanding customer service to our clients by implementing and managing the Customer Care strategy on a location level as well as continuously optimizing the customer service procedures, developing team members; collaborating and alignment with the HUB teams; and measuring established and agreed goals/targets/KPIs. The location manager is leading the Customer Care Location team who are responsible for direct interaction with our customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customers behalf.Your Responsibilities<ul><li>Provide leadership and direction to the Customer Care Location organization</li><li>Manage 3+ direct reports and 10+ indirect reports</li><li>Actively drive the Kuehne Nagel experience with employees by leading staff development, growth, regular 1on1s, training, coaching and performance enablement to its fullest</li><li>Ensure staff follow all established procedures, provide feedback to employees, and assist them with difficult tasks</li><li>Ensure close cooperation with Branch management as well as Operational/Revenue Care Center managers and teams for an optimized customer experience</li><li>Actively manage interfaces and information / knowledge exchange between our customers and amongst KN teams</li><li>Focus on continuous improvement on processes and controls aiming for a consistent customer centric model</li><li>Identify repetitive tasks and migrate them to shared service center better allowing Customer Care staff to focus on the customer directly</li><li>Expand and maintain the use of automatically loaded customer rates to streamline billing process</li><li>Work closely with Air Process Manager to improve automation and efficiency</li><li>Report to Branch manager</li><li>Schedule: Monday-Friday 9am-5pm</li></ul>Your Skills and Experiences<ul><li>Bachelor's degree or equivalent experience</li><li>5+ years of experience in Air logistics operations (imports/exports)</li><li>3+ years of experience in people management&nbsp;</li><li>2+ years of customer management&nbsp;</li></ul>

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul Apt is looking for a new Air Logistics Customer Care Manager to join our Air Logistics team.Your RoleThe Air Logistics Customer Care Manager’s main responsibility is to provide outstanding customer service to our clients by implementing and managing the Customer Care strategy on a location level as well as continuously optimizing the customer service procedures, developing team members; collaborating and alignment with the HUB teams; and measuring established and agreed goals/targets/KPIs. The location manager is leading the Customer Care Location team who are responsible for direct interaction with our customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customers behalf.Your ResponsibilitiesProvide leadership and direction to the Customer Care Location organizationManage 3+ direct reports and 10+ indirect reportsActively drive the Kuehne Nagel experience with employees by leading staff development, growth, regular 1on1s, training, coaching and performance enablement to its fullestEnsure staff follow all established procedures, provide feedback to employees, and assist them with difficult tasksEnsure close cooperation with Branch management as well as Operational/Revenue Care Center managers and teams for an optimized customer experienceActively manage interfaces and information / knowledge exchange between our customers and amongst KN teamsFocus on continuous improvement on processes and controls aiming for a consistent customer centric modelIdentify repetitive tasks and migrate them to shared service center better allowing Customer Care staff to focus on the customer directlyExpand and maintain the use of automatically loaded customer rates to streamline billing processWork closely with Air Process Manager to improve automation and efficiencyReport to Branch managerSchedule: Monday-Friday 9am-5pmYour Skills and ExperiencesBachelor's degree or equivalent experience5+ years of experience in Air logistics operations (imports/exports)3+ years of experience in people management 2+ years of customer management 

Air Logistics Customer Care Manager

Requirements

Responsibilities

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Kuehne+Nagel

Mission & Purpose