FAQs
What are the main responsibilities of an Air Logistics Customer Care Manager?
The main responsibilities include providing outstanding customer service, implementing and managing the Customer Care strategy, developing team members, collaborating with HUB teams, measuring goals/targets/KPIs, and leading the Customer Care Location team.
What are the key skills and experiences required for this role?
The key skills and experiences include a Bachelor's degree or equivalent experience, 5+ years of experience in Air logistics operations (imports/exports), 3+ years of experience in people management, and 2+ years of customer management.
What is the schedule for an Air Logistics Customer Care Manager?
The schedule is Monday-Friday from 9am-5pm.
What is the reporting structure for this role?
The Air Logistics Customer Care Manager reports to the Branch manager.
How many direct and indirect reports does the Customer Care Manager manage?
The Customer Care Manager manages 3+ direct reports and 10+ indirect reports.