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Air Logistics Customer Care Specialist

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Kuehne+Nagel

24d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics
  • Johannesburg

AI generated summary

  • You should have 5+ years in air freight, excellent communication skills, problem-solving ability, adaptability, and flexibility for global customers across different time zones.
  • You will ensure customer satisfaction, monitor shipments, manage complaints, provide quotes, facilitate communication with teams, and create performance reports.

Requirements

  • Ideally, you have at least 5 years of experience dealing with import and export air freight.
  • You demonstrate great communication and organization/coordination skills.
  • You are a problem solver, a go-getter, and work well under pressure.
  • You know how to be persuasive while showing empathy and adaptability.
  • You work with customers from all over the world and need to be flexible working with different time zones.

Responsibilities

  • Customer Care and Satisfaction Management: Proactively advise and consult customers to ensure their satisfaction.
  • Shipment Performance Monitoring: Monitor customer shipments to provide proactive updates and collaborate with stakeholders to solve problems before they lead to complaints.
  • Customer On-boarding: Include and transfer customer requirements into our systems, ensuring Operational Care Centers (OCCs) are well-informed about deliverables.
  • Complaint Management: Field complaint calls and provide problem resolution in alignment with stakeholders.
  • Quotation Management: Qualify customer inquiries, provide quotations within corporate pricing guidelines, up-sell, and follow up to closure.
  • Operational Relationship Management: Facilitate knowledge exchange with the sales and account management teams.
  • Reporting and Performance Analysis: Create, refine, and review reports as needed, including performance analysis.

FAQs

What is the location for the Air Logistics Customer Care Specialist position?

The position is based in Johannesburg.

What are the primary responsibilities of the Air Logistics Customer Care Specialist?

The primary responsibilities include customer care and satisfaction management, shipment performance monitoring, customer onboarding, complaint management, quotation management, operational relationship management, and reporting and performance analysis.

What qualifications are preferred for candidates applying for this position?

Ideally, candidates should have at least 5 years of experience dealing with import and export air freight, along with great communication and organization skills.

Will the Air Logistics Customer Care Specialist need to work with international customers?

Yes, the role involves working with customers from all over the world, which requires flexibility in working with different time zones.

What qualities are emphasized for the candidates in this role?

Candidates should be problem solvers, go-getters, and able to work well under pressure. They should also demonstrate empathy, adaptability, and persuasive communication skills.

Is there a career development opportunity at Kuehne + Nagel?

Yes, Kuehne + Nagel offers a supportive environment for employees to develop and grow into skilled transportation logistics professionals, with opportunities for further development within the company.

What kind of benefits can employees expect at Kuehne + Nagel?

Employees can expect a competitive salary and a full package of benefits that grows as they advance in their careers within the company.

Who can I contact for more information about the job?

For more information about the job, you can contact Marise Alounladeth at +49 (0)30 4036371310.

Does Kuehne + Nagel promote diversity in its workplace?

Yes, Kuehne + Nagel is committed to equal opportunity and diversity within its teams, including individuals with disabilities.

What is the company's stance on customer service?

Kuehne + Nagel puts customers at the heart of everything they do, ensuring a positive customer experience in all interactions.

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Kuehne+Nagel

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Transportation
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.