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Airport Communications Supervisor

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City of Houston

1mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
  • $59.6K - $70.3K
  • Houston

Requirements

  • EDUCATIONAL REQUIREMENTS:
  • An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required.
  • EXPERIENCE REQUIREMENTS:
  • Two years of experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.
  • Experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment may be substituted for the above education requirement on a year-for-year basis.
  • PREFERENCE:
  • Preference will be given to applicants with:
  • Experience and considerable knowledge of FAA, DHS, CBP, and TSA rules and regulations involved in the monitoring of airport and air carrier operations and security activities.
  • The ability to communicate diplomatically and effectively, often in tense situations, with all levels of internal and external customers.
  • Personal Computer experience with Windows and Microsoft Office Suite.
  • Knowledge in the area of law enforcement, security, military, airport operations, emergency communications, telecommunications, dispatcher, call center, or related work.
  • A certification in emergency communications & response, 911 dispatch certificates a plus.
  • Prior supervisory experience in law enforcement, security, military, airport operations, emergency communications or related work is preferred.

Responsibilities

  • Coordinate information flow during emergency situations to appropriate personnel.
  • Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures.
  • Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees.
  • Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures.
  • Provide guidance, training and support to employees and resolves grievances. Counsels' employees regarding performance and handles related disciplinary actions.
  • Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities.
  • Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required.
  • May handle complex communications calls.

FAQs

What is the purpose of the Airport Communications Supervisor position?

The Airport Communications Supervisor is responsible for managing the day-to-day operational activities of the Airport Operations Center (AOC) at William P. Hobby Airport. This role ensures efficient communication across operations, security, maintenance, and customer service to maintain a safe and secure airport environment.

What are the working conditions for this role?

The position is generally physically comfortable with occasional light lifting (up to 10 pounds) and may involve minor discomforts, such as exposure to less-than-optimal temperatures. The position requires the ability to make coordinated movements in response to changing stimuli.

What educational background is required for this position?

An Associate's degree in Social Science, General Studies, Business Administration, or a closely related field is required. Relevant experience as a Senior Telecommunicator in a major airport terminal may substitute for educational requirements on a year-for-year basis.

What are the experience requirements for applicants?

Applicants must have at least two years of experience as a Senior Telecommunicator in a major airport terminal handling various communication activities or in a related facility.

Are there any preferred qualifications that enhance an applicant's chances of being selected?

Yes, preference will be given to candidates with experience and knowledge of FAA, DHS, CBP, and TSA regulations; strong communication skills; proficiency in Windows and Microsoft Office Suite; and supervisory experience in relevant fields such as law enforcement or emergency communications.

What is the application process for this position?

Interested applicants must submit an online application through the City of Houston's Human Resources Department during the active posting period. It is encouraged to attach a cover letter and resume with the application.

Is this position subject to random drug testing?

Yes, this is a safety impact position and is subject to random drug testing as well as a pre-employment drug test and physical examination.

What should applicants do if they require special services or accommodations during the application process?

Applicants needing special services or accommodations should contact (281-233-1528) for assistance.

Where can I find more information about the Houston Airport System?

Additional information about the Houston Airport System can be found on their official YouTube channel [here](https://www.youtube.com/watch?v=EDWLV_sJFoM).

What is the salary grade for this position?

The Airport Communications Supervisor position is classified under Pay Grade 23, and salary offers will be based on the candidate's qualifications and the pay rates of current employees in this classification.

City of Houston

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Mission & Purpose

Home to a respected and energetic cultural arts scene, celebrated restaurants featuring flavors from 35 countries, world-renowned theater groups and the brains behind U.S. space exploration, Houston is a diverse metropolis brimming with personality. With nearly 21,000 concerts, plays, exhibitions and other arts programs presented in Houston annually, residents and visitors have access to a wide variety of cultural programs. On any given night, it's a safe bet that there's a show somewhere in Houston's Theater District. More than 2 million people visit the Downtown area each year to attend one of the city's world-class performances. Within the Museum District you will find eighteen world-class institutions, including the Menil Collection, Museum of Fine Arts, Houston and the Houston Museum of Natural Science are clustered in this area, drawing a reported seven million visitors to the district each year. Houston’s restaurant scene is as ethnically diverse as its 4 million residents. ForbesTraveler.com ranked Houston as one of the best restaurant cities in America. The city is jam-packed with more than 8,000 tempting eateries that feature culinary flavors from more than 35 countries. With 56,405 acres of total park space, Houston rates first among the nation's 10 most populous cities in total acreage of park land. The 165 public and private golf courses around the city and teams in nearly every major professional sport keep sports fever high year-round.