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ALEXANDER MCQUEEN - Client Advisor

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Kering

25d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Dubai
  • Quick Apply

AI generated summary

  • You must have retail experience, strong selling skills, knowledge of fashion trends, a client-centric approach, and be digitally savvy. Arabic is a plus.
  • You will deliver exceptional client experiences, develop relationships, drive sales, stay informed on fashion trends, maintain store standards, and ensure compliance with company policies and visuals.

Requirements

  • You will be able to demonstrate the desired Alexander McQueen behaviours
  • Proven experience in a similar role within fashion retail companies or customer service-related field
  • Proven ability to drive and exceed individual and store KPIs
  • Possesses genuine interest in fashion and follows industry trends/news
  • Team-player mentality
  • Strong verbal and written communication skills
  • Strong selling skills and ability to overcome objections
  • Client centric approach and an entrepreneurial spirit
  • Ability to work in a fast moving and dynamic environment
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
  • Ability to use digital retail tools and CRM
  • Knowledge of Arabic will be considered an asset

Responsibilities

  • Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
  • Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
  • Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
  • Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
  • Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
  • Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
  • Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
  • Follow Company grooming, accordingly with AMQ standards and policies
  • Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

FAQs

What is the role of a Client Advisor at Alexander McQueen?

The Client Advisor at Alexander McQueen serves as a brand ambassador, promoting brand loyalty and ensuring that every client visit is a memorable luxury shopping experience, while also meeting specified KPIs through personalized client engagement and cross-selling products.

What qualifications are required for this position?

Candidates should have proven experience in a similar role within fashion retail or customer service, a strong understanding of luxury products, the ability to drive and exceed KPIs, excellent communication skills, and a genuine interest in fashion.

Is knowledge of Arabic beneficial for this role?

Yes, knowledge of Arabic is considered an asset for the Client Advisor position at Alexander McQueen.

What are the key accountabilities of a Client Advisor?

Key accountabilities include providing exceptional client experiences, proactively cross-selling products, developing and maintaining client relationships, participating in clienteling initiatives, and adhering to company policies regarding visual merchandising and operations.

Is this position full-time or part-time?

This position is full-time.

When is the start date for this position?

The start date for this position is December 14, 2024.

What kind of environment should a Client Advisor expect to work in?

A Client Advisor should expect to work in a fast-moving and dynamic environment, focused on delivering outstanding customer service and achieving sales goals.

Does Alexander McQueen have specific grooming standards for its employees?

Yes, employees are expected to follow the grooming standards set by Alexander McQueen.

Can team collaboration impact performance as a Client Advisor?

Yes, fostering constructive communication and teamwork is essential to achieve shared goals and promote a positive working environment, in line with the company's core behaviors.

What is the significance of client relationships in this role?

Building and maintaining exclusive relationships with clients is crucial for strengthening client loyalty and enhancing their shopping experience at Alexander McQueen.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.