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ALEXANDER MCQUEEN Client Advisor (Selfridges)

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Kering

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You have fashion retail experience, strong selling skills, commercial awareness, a customer-centric approach, and luxury product knowledge. You're a team player who thrives in a dynamic environment.
  • You will deliver exceptional client experiences, assist with product knowledge, foster team communication, manage sales displays, exceed targets, maintain client relationships, and ensure operational compliance.

Requirements

  • You will be able to demonstrate the desired Alexander McQueen behaviours.
  • Proven experience in a similar role within fashion retail companies
  • Proven ability to drive and exceed individual and store KPIs
  • Excellent commercial awareness
  • Team-player mentality
  • Strong verbal and written communication skills
  • Strong selling skills and ability to overcome objections
  • Customer centric approach and an entrepreneurial spirit
  • Ability to work in a fast moving and dynamic environment
  • Luxury product knowledge

Responsibilities

  • Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage
  • Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed
  • Contribute to the visual display of the products in accordance with AMQ visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures
  • Follow Company grooming, accordingly with AMQ standards and policies
  • Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
  • Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
  • Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools
  • Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives
  • Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures
  • Operate with the highest level of care and respect for the product
  • Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

FAQs

What is the primary role of an Alexander McQueen Client Advisor?

The primary role of an Alexander McQueen Client Advisor is to serve as a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming client visits into memorable luxury shopping experiences.

What are the key responsibilities of a Client Advisor at Alexander McQueen?

Key responsibilities include providing exceptional client experiences, fostering open communication with team members, contributing to product visual displays, maintaining store functionality, maximizing sales performances, and developing client relationships.

What qualifications are required for this position?

Qualifications include proven experience in a similar role within fashion retail, the ability to drive and exceed KPIs, excellent commercial awareness, strong verbal and written communication skills, and luxury product knowledge.

What type of environment will I be working in?

You will be working in a fast-moving and dynamic environment that emphasizes teamwork and collaboration.

Is there an emphasis on personal grooming standards?

Yes, following company grooming standards is an important aspect of the role, in accordance with Alexander McQueen policies.

What are the working hours for this position?

The job schedule is full-time, and specific working hours will be determined in line with operational needs.

When does employment for this role begin?

The start date for this role is December 1, 2024.

Is there room for career growth in this position?

Yes, there are opportunities for career growth within the company, especially for those who demonstrate the desired behaviors and consistently meet or exceed performance targets.

Does Alexander McQueen value diversity in the workplace?

Yes, Alexander McQueen is committed to building a diverse workforce and welcomes applications from all qualified candidates, regardless of background.

What skills are important for success in this role?

Important skills for success include strong selling abilities, customer-centric approach, the ability to overcome objections, and a team-player mentality.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.