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Analyst, HR Service Delivery

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The Kraft Heinz Company

2mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
  • Chicago

AI generated summary

  • You must manage multiple tasks under tight timelines, uphold data privacy, possess strong analytical and problem-solving skills, thrive in ambiguity, and communicate effectively while collaborating.
  • You will handle employee requests, ensure data accuracy with HR partners, resolve inquiries using resources, maintain service delivery efficiency, and participate in process improvement initiatives.

Requirements

  • I have proven experience managing multiple demands and tasks concurrently under tight timelines and ensuring that all tasks are seen through to resolution while maintaining a high degree of accuracy and quality output
  • I understand the importance of maintaining data privacy and confidentiality with respect to employee’s personal data
  • I have demonstrated strong analytical, organizational, critical thinking and problem-solving skills
  • I excel in an ambiguous environment
  • I have strong communication skills and have demonstrated ability to work collaboratively with others

Responsibilities

  • Accurately interprets and handles transactions and inquiries generated from the central case management system for all employee change requests
  • Provides expert level consultation and partners with HR Business Partners and team members to ensure accuracy of data prior to resolving transactions and inquiries
  • Provides expert case management resolution using institutional knowledge, research, procedures, policies, knowledge database and other reference materials
  • Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are accurately reflected in the headcount management and time and attendance systems within established SLA
  • Develop, implement, and audit processes associated with case management
  • Provide back-up to team members and participate in continuous improvement projects and initiatives as required

FAQs

What is the job title for this position?

The job title is Analyst, HR Service Delivery.

Where is the job location?

The job location is in Chicago, IL, US.

What are the main responsibilities of this role?

The main responsibilities include managing transactional support for the North America & WHQ People & Performance team, improving efficiency and accuracy, handling employee change requests, and ensuring data accuracy.

What kind of benefits does Kraft Heinz offer to employees?

Kraft Heinz offers a range of benefits including medical, dental, and vision coverage, a 7% 401(k) matching, and a comprehensive total rewards package emphasizing a high discretionary bonus.

When do benefits begin for salaried employees?

Benefits begin immediately upon hire for salaried employees.

What skills are required for this position?

Required skills include strong analytical, organizational, critical thinking, problem-solving skills, and the ability to maintain data privacy and confidentiality.

What is the salary range for this position?

The new hire base salary range is $77,800.00 to $97,300.00.

Is there a performance-based bonus associated with this role?

Yes, this position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

Does Kraft Heinz have a policy on equal employment opportunity?

Yes, Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type.

What type of work environment does this role provide?

The role involves a collaborative work environment, emphasizing communication and teamwork among HR Business Partners and team members.

How can applicants request accommodations during the hiring process?

Applicants who require an accommodation to participate in the job application or hiring process should contact NAZTAOps@kraftheinz.com.

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The Kraft Heinz Company

To sustainably grow by delighting more consumers globally.

Retail & Consumer Goods
Industry
10,001+
Employees
2015
Founded Year

Mission & Purpose

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands. We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others. No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!