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Analyst, HR Services

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Oracle

1mo ago

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    People, HR & Administration
  • Rocklin

AI generated summary

  • You need process improvement, training, and project management skills, excellent problem-solving abilities, HCM proficiency, client-facing skills, and 1+ years in data-intensive HR roles or help desk environments. Bachelor's preferred.
  • You will process confidential data, recommend improvements, drive tasks to completion, analyze situations, apply policies, and assist others, ensuring effective resolution of diverse issues.

Requirements

  • You possess process improvement, training, communication and project management skills
  • You have excellent problem solving, critical thinking, and analytical skills
  • You are comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
  • You have a high attention to detail and the patience to pursue data anomalies that most of us miss
  • You have strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
  • You are passionate about trouble shooting data issues to identify strategic solutions
  • You believe that no jobs are too big; no problems are too complex
  • You can communicate directly and succinctly across cubicles, organizational boundaries and cultures
  • You volunteer – for new experiences, learning opportunities and to help others
  • You contribute and may lead process improvement ideas and innovation
  • 1+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are daily tasks of your role
  • 1+ year experience in a Call Center or Help Desk environment with experience taking phone calls and responding to system-generated tickets.
  • Bachelor’s degree strongly preferred.

Responsibilities

  • You will partner with management and other key collaborators to process complex, confidential, and time sensitive data
  • You will make recommendations, participate in UAT testing, implement systems and process improvements
  • You will drive tasks to completion
  • You will contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work
  • You will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
  • You exercise judgment within defined procedures and practices to determine appropriate action
  • You will develop professional expertise, and apply company policies and procedures to resolve a variety of issues
  • You will assist others using your own expertise
  • You will perform additional related tasks and duties as needed

FAQs

What is the primary responsibility of the Analyst, HR Services position?

The primary responsibility includes supporting the system administration of the Human Resources customer support ticketing system, analyzing complex data, responding to employee inquiries, and seeking opportunities for process and system improvement.

What type of experience is required for this role?

Candidates should have 1+ years of experience working in a data-intensive environment, preferably in human resources, and 1+ year of experience in a Call Center or Help Desk environment.

Is a Bachelor’s degree required for this position?

A Bachelor’s degree is strongly preferred for this position.

What skills are important for this role?

Important skills include process improvement, training, communication, project management, problem-solving, critical thinking, analytical skills, and proficiency with the Microsoft Office suite and Oracle Cloud applications.

What is the work schedule for this position?

The HR Services team works a hybrid schedule and is in the office in Rocklin, CA on Tuesdays, Wednesdays, and Thursdays.

Are there opportunities for professional development in this role?

Yes, the role offers opportunities for new experiences, learning opportunities, and contributing to process improvement and innovation.

Is the position open to candidates outside the Rocklin, CA area?

No, only candidates local to the Rocklin, CA area will be considered for this position.

How often will I interact with employees and candidates?

You will spend a lot of your day on the phone and in the ticketing system responding to inquiries from employees and candidates.

Will I be involved in UAT testing for system implementations?

Yes, you will participate in UAT testing and make recommendations for systems and process improvements.

Is attention to detail important for this role?

Yes, a high attention to detail is essential, particularly for pursuing data anomalies.

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Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.