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Analyst, HR Services

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Northern Trust Corporation

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Limerick
  • Quick Apply

AI generated summary

  • You need a degree or HR experience, 2-3 years in a call center, strong customer service skills, attention to detail, and excellent communication. Teamwork in a fast-paced environment is essential.
  • You will respond to HR inquiries, process requests, perform operational tasks, provide updates, ensure quality, adhere to SLAs, document cases, and maintain functional documentation.

Requirements

  • A College or University degree and/or relevant work experience in human resources is preferred.
  • 2 to 3 years in a call centre preferred.
  • Excellent customer service/client relationship skills.
  • Demonstrated ability to work under pressure.
  • Accuracy and high attention to detail.
  • Excellent oral/written communication skills.
  • The ability to work as part of a team in a fast paced, dynamic and demanding environment.

Responsibilities

  • Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system). Utilises knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards. Will also be able to differentiate when critical matters need to be escalated to appropriate subject matter experts.
  • Demonstrates a positive, professional, customer and delivery orientated image of the company. Acts as a role model to other team members, including clients / customers who seek assistance from the HR services team.
  • Is proactive with providing continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
  • Processes HR Services requests such as organization changes, compensation changes, employment verifications, leave requests, other data updates, etc. including complex & non-routine requests (senior analyst)
  • Performs HR operational processes such as onboarding, offboarding, background checks, leave administration, etc.
  • Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility.
  • Adheres to all service level agreements (SLAs) established by the HR functional area(s).
  • Appropriately documents case details and relevant information in the case management system.
  • Ensures all functional documentation is up-to-date and available for HR processes.

FAQs

What is the role of an Analyst in HR Services at Northern Trust?

The Analyst in HR Services serves as the first point of contact for employee and manager queries, providing guidance on HR policies and programs while assisting in the administration of various HR services and processes.

What kind of inquiries does the HR Services Analyst handle?

The HR Services Analyst responds to queries regarding HR policies and processes, employee data, and assists with data updates, which can come via email, phone, or a case management system.

What experience is preferred for this position?

A college or university degree and/or relevant work experience in human resources is preferred, along with 2 to 3 years of experience in a call center.

What skills are important for an Analyst in HR Services?

Important skills include excellent customer service and client relationship skills, the ability to work under pressure, high attention to detail, and strong oral/written communication skills.

Is there an opportunity for growth within the company?

Yes, Northern Trust encourages movement within the organization, allowing for career growth and access to senior leaders.

What operational processes will the Analyst be involved in?

The Analyst will be involved in onboarding, offboarding, background checks, leave administration, and other HR operational processes.

How does Northern Trust ensure high-quality service in HR?

The Analyst is responsible for adhering to service level agreements (SLAs), ensuring documentation is up-to-date, and advocating for continuous process improvements.

What kind of work environment can one expect at Northern Trust?

Northern Trust offers a flexible and collaborative work culture that encourages exploration of new ideas and values an inclusive workplace.

How does Northern Trust support employees with disabilities?

Northern Trust is committed to providing reasonable accommodations for individuals with disabilities during the employment process.

How can I apply for the HR Services Analyst position?

Interested candidates can apply online and are encouraged to discuss their career interests and flexibility requirements during the application process.

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Northern Trust Corporation

Dynamic careers. Brighter futures. Greater possibilities.

Finance
Industry
10,001+
Employees
1889
Founded Year

Mission & Purpose

Northern Trust is a leading global financial services company that offers a comprehensive range of asset servicing, investment management, and banking solutions to individuals and institutions. With a strong emphasis on client-focused services, Northern Trust aims to build enduring partnerships with their clients by providing tailored solutions and exceptional customer experiences. Their expertise in asset management, wealth management, and asset servicing enables them to deliver innovative and reliable financial solutions that help clients grow, preserve, and manage their wealth effectively. As a trusted financial partner, Northern Trust's purpose is to empower their clients to achieve their financial goals and navigate the complexities of the global financial markets with confidence and peace of mind.