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Analyst, Implementation and Integration

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Western Union

18d ago

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Quezon City
  • 2d left

AI generated summary

  • You need a Bachelor’s degree, 1-3 years in project administration, strong analytical and problem-solving skills, and familiarity with SQL, PowerBI, and project management tools like JIRA.
  • You will gather and analyze business requirements, improve processes, build global relationships, support end users, and develop reports to track key performance metrics.

Requirements

  • Bachelor’s Degree, 1-3 years office/project administration experience, or equivalent.
  • Supports small implementation/integration projects or phases of a larger implementation/integration project.
  • Supports activities of a implementation/integration team, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, full life-cycle implementation, and post-rollout review/audit.
  • Monitors/evaluates implementation/integration progress maintains project documentation and develops presentations for communication. Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution.
  • Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
  • Ability to interact and communicate effectively, orally & in writing, with all levels of management.
  • Exposure or knowledge of SQL and PowerBI would be highly preferred.
  • Knowledge of MS Project, MS Excel, MS Word, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau is preferred.
  • Experience in using collaborative project management tools like JIRA preferred.

Responsibilities

  • Work closely with stakeholders from multiple business units to gather, analyze, clarify, and document business requirements and translate them to system requirements.
  • Contribute to improvement of business processes by gaining a deep understanding of the current state and identifying bottlenecks and inefficiencies.
  • Build strong working relationships with teams across the globe and cross functional business partners to ensure alignment on requirements, project scope and timelines.
  • Provide end user support to facilitate adoption of new features and documents and resolve reported issues where applicable.
  • Develops and maintains reports, dashboards, and scorecards to track key performance metrics from multiple data sources.

FAQs

What is the job title for this position?

The job title is Analyst, Implementation and Integration.

Where is this job located?

This job is located in Quezon City, Philippines.

What are the main responsibilities of the Analyst, Implementation and Integration?

The main responsibilities include gathering and documenting business requirements, improving business processes, building relationships with stakeholders, providing end-user support, and developing reports and dashboards to track key performance metrics.

What educational background is required for this position?

A Bachelor's Degree is required, along with 1-3 years of office/project administration experience or equivalent.

What skills are preferred for this role?

Preferred skills include knowledge of SQL, PowerBI, MS Project, MS Excel, MS Word, Business Objects, Visual Basic, and familiarity with visual analytic software such as Tableau.

Is experience with project management tools required?

Experience in using collaborative project management tools like JIRA is preferred.

What kind of support does this role provide to end users?

This role provides support to facilitate the adoption of new features and documentation, as well as resolving reported issues.

What benefits are offered with this position?

Benefits include paid sick leave and vacation leave, HMO coverage with free unlimited dependents from day one, a performance incentive program/bonus, a unique incentive program, and a hybrid working arrangement.

What does the hybrid working arrangement entail?

The hybrid working arrangement allows employees to divide their time between working from home and working from the office, with an expectation to work from the office at least 70% of working days per month.

How does Western Union value diversity within the workplace?

Western Union is committed to providing an inclusive culture that celebrates unique backgrounds and perspectives while reflecting the communities served, and does not discriminate based on various factors including race, gender, or disability.

What can be expected during the recruitment process regarding accommodations?

The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, following applicable laws.

When does the job posting end?

The estimated job posting end date is 12-27-2024, although this may be updated if the deadline is extended or if the role is filled.

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Western Union

Finance
Industry
5001-10,000
Employees
1851
Founded Year

Mission & Purpose

Western Union is a global financial services company that provides money transfer and payment solutions. They facilitate international and domestic transfers, enabling individuals and businesses to send and receive money quickly and securely across borders. The company's ultimate mission is to connect people and businesses worldwide by offering reliable and accessible financial services. Their purpose is to make financial transactions seamless and efficient, supporting global economic integration and empowering individuals to manage their financial needs with ease.