Western Union is a global financial services company that provides money transfer and payment solutions. They facilitate international and domestic transfers, enabling individuals and businesses to send and receive money quickly and securely across borders. The company's ultimate mission is to connect people and businesses worldwide by offering reliable and accessible financial services. Their purpose is to make financial transactions seamless and efficient, supporting global economic integration and empowering individuals to manage their financial needs with ease.

Finance

Western Union

You need a Bachelor's in Business/Admin, supervisory experience in ops, strong analytical and problem-solving skills, leadership abilities, and excellent communication in a dynamic environment.

You will supervise daily operations, enhance service quality, leverage analytics, develop policies, monitor KPIs, mentor the team, resolve complex issues, and improve customer experience.

Customer Relations

Business, Operations & Strategy

Quezon City

<div>Supervisor, Operations &ndash; Quezon City, Philippines
Are you looking for an international company that fosters a positive talent journey where employees are encouraged to continue learning and developing? Do you want to build a career to lead and supervise our Customer Experience and Root Cause Analysis team? Then it&rsquo;s time to join Western Union as a Supervisor, Operations.
Western Union powers your pursuit.
The ideal candidate will focus on identifying and reducing waste, implementing improvement opportunities, and enhancing customer experience, quality, and product service. This role is crucial for achieving operational excellence and business growth. Familiarity with Speech to Text Analytics, Customer experience (Post Call Survey, etc) and Lean Agile methodologies is desired.
Role Responsibilities<ul><li>
Lead and Supervise Team: Oversee the daily operations of the Customer Experience and Root Cause Analysis team, ensuring all processes, projects, and initiatives run smoothly and efficiently.</li><li>
Enhance Service Quality: Implement and ensure compliance with operating standards, providing training to optimize service delivery and business growth.</li><li>
Leverage Analytics and Tools: Utilize Speech to Text Analytics, Root Cause Analysis tools, problem-solving, and project management to guide the team.</li><li>
Operational Policies and Procedures: Develop and implement policies and procedures to improve efficiency and service quality.</li><li>
Performance Monitoring: Track key performance indicators (KPIs) and prepare detailed reports for senior management, highlighting performance trends and areas for improvement.</li><li>
Mentorship and Support: Manage and mentor the team, providing guidance, support, and fostering a collaborative work environment.</li><li>
Complex Problem-Solving: Utilize Lean and Agile techniques to lead and resolve complex cross-functional problems impacting customer experience.</li><li>
Customer Experience: Leverage customers&rsquo; experience tools (VOCs, Post call Survey, etc..) to identify customer needs and implement improvement opportunities.</li></ul>
Role Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>
Proven experience in a supervisory role, preferably in customer experience or operations.</li><li>
Strong analytical skills and proficiency in using analytics tools.</li><li>
Excellent problem-solving and project management skills.</li><li>
Ability to develop and implement operational policies and procedures.</li><li>
Strong leadership and mentorship abilities.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to adapt to a changing environment.</li></ul>
We make financial services accessible to humans everywhere. Join us for what&rsquo;s next.
Western Union is positioned to become the world&rsquo;s most accessible financial services company &mdash;transforming lives and communities. We&rsquo;re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You&rsquo;ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you&rsquo;re ready to help drive the future of financial services, it&rsquo;s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Your Philippines specific benefits include:<ul><li>
Paid sick leave and vacation leave</li><li>
HMO coverage with free unlimited dependents from day 1 of employment</li><li>
Performance incentive program / Performance Bonus</li><li>
Unique incentive program</li><li>
Hybrid working arrangement</li></ul>
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
01-16-2025
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.</div>

Supervisor, Operations – Quezon City, Philippines
Are you looking for an international company that fosters a positive talent journey where employees are encouraged to continue learning and developing? Do you want to build a career to lead and supervise our Customer Experience and Root Cause Analysis team? Then it’s time to join Western Union as a Supervisor, Operations.
Western Union powers your pursuit.
The ideal candidate will focus on identifying and reducing waste, implementing improvement opportunities, and enhancing customer experience, quality, and product service. This role is crucial for achieving operational excellence and business growth. Familiarity with Speech to Text Analytics, Customer experience (Post Call Survey, etc) and Lean Agile methodologies is desired.
Role Responsibilities
Lead and Supervise Team: Oversee the daily operations of the Customer Experience and Root Cause Analysis team, ensuring all processes, projects, and initiatives run smoothly and efficiently.
Enhance Service Quality: Implement and ensure compliance with operating standards, providing training to optimize service delivery and business growth.
Leverage Analytics and Tools: Utilize Speech to Text Analytics, Root Cause Analysis tools, problem-solving, and project management to guide the team.
Operational Policies and Procedures: Develop and implement policies and procedures to improve efficiency and service quality.
Performance Monitoring: Track key performance indicators (KPIs) and prepare detailed reports for senior management, highlighting performance trends and areas for improvement.
Mentorship and Support: Manage and mentor the team, providing guidance, support, and fostering a collaborative work environment.
Complex Problem-Solving: Utilize Lean and Agile techniques to lead and resolve complex cross-functional problems impacting customer experience.
Customer Experience: Leverage customers’ experience tools (VOCs, Post call Survey, etc..) to identify customer needs and implement improvement opportunities.
Role Requirements
Bachelor’s degree in Business Administration, Operations Management, or related field.
Proven experience in a supervisory role, preferably in customer experience or operations.
Strong analytical skills and proficiency in using analytics tools.
Excellent problem-solving and project management skills.
Ability to develop and implement operational policies and procedures.
Strong leadership and mentorship abilities.
Excellent communication and interpersonal skills.
Ability to adapt to a changing environment.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Your Philippines specific benefits include:
Paid sick leave and vacation leave
HMO coverage with free unlimited dependents from day 1 of employment
Performance incentive program / Performance Bonus
Unique incentive program
Hybrid working arrangement
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
01-16-2025
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Supervisor, Operations - Western Union

Supervisor, Operations

You need a Bachelor's degree, 1-3 years of project administration experience, strong analytical and communication skills, and knowledge of SQL, PowerBI, and tools like JIRA, Excel, and MS Project.

You will gather and document business requirements, improve processes, support end users, foster relationships globally, and develop reports to track key performance metrics.

Data

<div><div>Analyst, Implementation and Integration</div><div>
Analyst, Implementation and Integration - Quezon City, Philippines
 
 
Are you driven with a passion for problem-solving and continuous improvement? Would you like to be part of a team in helping a NYSE listed global financial services company focusing on translating business requirements into technical requirements? Then it's time to join Western Union as Analyst, Implementation and Integration .
 
 
Western Union powers your pursuit.
 
 
The Analyst, Implementation and Integration contributes to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.
 
 
Responsibilities:
 
<ul><li>Work closely with stakeholders from multiple business units to gather, analyze, clarify, and document business requirements and translate them to system requirements.</li>
<li>Contribute to improvement of business processes by gaining a deep understanding of the current state and identifying bottlenecks and inefficiencies.</li>
<li>Build strong working relationships with teams across the globe and cross functional business partners to ensure alignment on requirements, project scope and timelines.</li>
<li>Provide end user support to facilitate adoption of new features and documents and resolve reported issues where applicable.</li>
<li>Develops and maintains reports, dashboards, and scorecards to track key performance metrics from multiple data sources.</li>
</ul> 
Requirements:
 
<ul><li>Bachelor's Degree, 1-3 years office/project administration experience, or equivalent.</li>
<li>Supports small implementation/integration projects or phases of a larger implementation/integration project.</li>
<li>Supports activities of a implementation/integration team, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, full life-cycle implementation, and post-rollout review/audit.</li>
<li>Monitors/evaluates implementation/integration progress maintains project documentation and develops presentations for communication. Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution.</li>
<li>Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
</li><li>Ability to interact and communicate effectively, orally &amp; in writing, with all levels of management.
</li><li>Exposure or knowledge of SQL and PowerBI would be highly preferred.</li>
<li>Knowledge of MS Project, MS Excel, MS Word, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau is preferred.</li>
<li>Experience in using collaborative project management tools like JIRA preferred.</li>
</ul> 
We make financial services accessible to humans everywhere. Join us for what's next.
 
 
Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
 
 
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
 
 
Benefits
 
 
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
 
 
Your Philippines specific benefits include:
 
<ul><li>Paid sick leave and vacation leave.</li>
<li>HMO coverage with free unlimited dependents from day 1 of employment</li>
<li>Performance incentive program / Performance Bonus</li>
<li>Unique incentive program</li>
<li>Hybrid working arrangement.</li>
</ul> 
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
 
 
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee's working days per month.
 
 
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 
 
Estimated Job Posting End Date:
 
12-27-2024
 
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.</div><div>
Job ID JR0122683</div></div>

Analyst, Implementation and Integration
Analyst, Implementation and Integration - Quezon City, Philippines


Are you driven with a passion for problem-solving and continuous improvement? Would you like to be part of a team in helping a NYSE listed global financial services company focusing on translating business requirements into technical requirements? Then it's time to join Western Union as Analyst, Implementation and Integration .


Western Union powers your pursuit.


The Analyst, Implementation and Integration contributes to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.


Responsibilities:

Work closely with stakeholders from multiple business units to gather, analyze, clarify, and document business requirements and translate them to system requirements.
Contribute to improvement of business processes by gaining a deep understanding of the current state and identifying bottlenecks and inefficiencies.
Build strong working relationships with teams across the globe and cross functional business partners to ensure alignment on requirements, project scope and timelines.
Provide end user support to facilitate adoption of new features and documents and resolve reported issues where applicable.
Develops and maintains reports, dashboards, and scorecards to track key performance metrics from multiple data sources.

Requirements:

Bachelor's Degree, 1-3 years office/project administration experience, or equivalent.
Supports small implementation/integration projects or phases of a larger implementation/integration project.
Supports activities of a implementation/integration team, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, full life-cycle implementation, and post-rollout review/audit.
Monitors/evaluates implementation/integration progress maintains project documentation and develops presentations for communication. Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution.
Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
Ability to interact and communicate effectively, orally & in writing, with all levels of management.
Exposure or knowledge of SQL and PowerBI would be highly preferred.
Knowledge of MS Project, MS Excel, MS Word, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau is preferred.
Experience in using collaborative project management tools like JIRA preferred.

We make financial services accessible to humans everywhere. Join us for what's next.


Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.


Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.


Benefits


You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.


Your Philippines specific benefits include:

Paid sick leave and vacation leave.
HMO coverage with free unlimited dependents from day 1 of employment
Performance incentive program / Performance Bonus
Unique incentive program
Hybrid working arrangement.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.


Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee's working days per month.


We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.


Estimated Job Posting End Date:

12-27-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Job ID JR0122683

Analyst, Implementation and Integration - Western Union

Analyst, Implementation and Integration

You need a Bachelor’s degree, 1-3 years in project administration, strong analytical and problem-solving skills, and familiarity with SQL, PowerBI, and project management tools like JIRA.

You will gather and analyze business requirements, improve processes, build global relationships, support end users, and develop reports to track key performance metrics.

IT & Cybersecurity

<div>Analyst, Implementation and Integration &ndash; Quezon City, Philippines
Are you driven with a passion for problem-solving and continuous improvement? Would you like to be part of a team in helping a NYSE listed global financial services company focusing on translating business requirements into technical requirements? Then it&rsquo;s time to join Western Union as Analyst, Implementation and Integration.
Western Union powers your pursuit.
The Analyst, Implementation and Integration contributes to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company. 
Responsibilities:<ul><li>
Work closely with stakeholders from multiple business units to gather, analyze, clarify, and document business requirements and translate them to system requirements.</li><li>
Contribute to improvement of business processes by gaining a deep understanding of the current state and identifying bottlenecks and inefficiencies.</li><li>
Build strong working relationships with teams across the globe and cross functional business partners to ensure alignment on requirements, project scope and timelines.</li><li>
Provide end user support to facilitate adoption of new features and documents and resolve reported issues where applicable.</li><li>
Develops and maintains reports, dashboards, and scorecards to track key performance metrics from multiple data sources.</li></ul>
Requirements:<ul><li>
Bachelor&rsquo;s Degree, 1-3 years office/project administration experience, or equivalent.</li><li>
Supports small implementation/integration projects or phases of a larger implementation/integration project.</li><li>
Supports activities of a implementation/integration team, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, full life-cycle implementation, and post-rollout review/audit.</li><li>
Monitors/evaluates implementation/integration progress maintains project documentation and develops presentations for communication. Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution.</li><li>
Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
</li><li>Ability to interact and communicate effectively, orally &amp; in writing, with all levels of management.
</li><li>Exposure or knowledge of SQL and PowerBI would be highly preferred.</li><li>
Knowledge of MS Project, MS Excel, MS Word, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau is preferred.</li><li>
Experience in using collaborative project management tools like JIRA preferred.</li></ul>
We make financial services accessible to humans everywhere. Join us for what&rsquo;s next.
Western Union is positioned to become the world&rsquo;s most accessible financial services company &mdash; transforming lives and communities. We&rsquo;re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You&rsquo;ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you&rsquo;re ready to help drive the future of financial services, it&rsquo;s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Philippines specific benefits include:
<ul><li>Paid sick leave and vacation leave.</li><li>
HMO coverage with free unlimited dependents from day 1 of employment</li><li>
Performance incentive program / Performance Bonus</li><li>
Unique incentive program</li><li>
Hybrid working arrangement.</li></ul>
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee&rsquo;s working days per month.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
12-27-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.</div>

Analyst, Implementation and Integration – Quezon City, Philippines
Are you driven with a passion for problem-solving and continuous improvement? Would you like to be part of a team in helping a NYSE listed global financial services company focusing on translating business requirements into technical requirements? Then it’s time to join Western Union as Analyst, Implementation and Integration.
Western Union powers your pursuit.
The Analyst, Implementation and Integration contributes to the effectiveness of operations by combining their expertise on procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.
Responsibilities:
Work closely with stakeholders from multiple business units to gather, analyze, clarify, and document business requirements and translate them to system requirements.
Contribute to improvement of business processes by gaining a deep understanding of the current state and identifying bottlenecks and inefficiencies.
Build strong working relationships with teams across the globe and cross functional business partners to ensure alignment on requirements, project scope and timelines.
Provide end user support to facilitate adoption of new features and documents and resolve reported issues where applicable.
Develops and maintains reports, dashboards, and scorecards to track key performance metrics from multiple data sources.
Requirements:
Bachelor’s Degree, 1-3 years office/project administration experience, or equivalent.
Supports small implementation/integration projects or phases of a larger implementation/integration project.
Supports activities of a implementation/integration team, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, full life-cycle implementation, and post-rollout review/audit.
Monitors/evaluates implementation/integration progress maintains project documentation and develops presentations for communication. Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution.
Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
Ability to interact and communicate effectively, orally & in writing, with all levels of management.
Exposure or knowledge of SQL and PowerBI would be highly preferred.
Knowledge of MS Project, MS Excel, MS Word, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau is preferred.
Experience in using collaborative project management tools like JIRA preferred.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Philippines specific benefits include:
Paid sick leave and vacation leave.
HMO coverage with free unlimited dependents from day 1 of employment
Performance incentive program / Performance Bonus
Unique incentive program
Hybrid working arrangement.
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
12-27-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Western Union

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