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Analyst-Risk Management

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American Express

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Business, Operations & Strategy

AI generated summary

  • You need strong analytical skills, insight-driven judgment, relationship building, and excellent communication. Focus on automation, innovation, and decision-making with integrity to enhance customer experience.
  • You will lead performance reporting, manage stakeholders, automate processes, drive strategic initiatives, develop dashboards, and uncover data trends to enhance business performance.

Requirements

  • Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
  • Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
  • Ability to interpret insights to derive strong requirements and prioritization based on data
  • Strong people relationship building and influencing skills
  • Exceptional verbal, written, and interpersonal communication skills
  • Engage with key stakeholders to drive initiatives to enhance sales experience
  • Automate and standardize reporting processes
  • Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
  • Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
  • Demonstrate learning agility, make decisions quickly and with the highest level of integrity
  • Lead with a digital mindset and deliver the world’s best customer experiences every day

Responsibilities

  • The position will have responsibility for development & ongoing delivery of Reporting & Insights Suite for Membership Rewards & Benefits to support US Consumer BD and Partnership team. The successful candidate will be required to:
  • Independently lead and deliver performance reporting for two or more aligned Benefits/MR program to support US Consumer stakeholders to evaluate and drive business performance
  • Stakeholder management: Partner with functional leaders, business partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
  • Lead strategic initiatives to support leadership/business teams enabling SABE/business priorities
  • Lead effort to automate and standardize reporting processes to increase efficiency and accuracy that will ensure flawless delivery exceeding customer expectations.
  • Provide proactive feedback to constantly improve the reporting ecosystem and lead initiatives to drive efficiencies
  • Thoroughly understand Membership Rewards & Benefits performance drivers and provide functional/technical guidance to members in the team
  • Understand complex reporting requirements in line with the contract construct aligned between AMEX and Merchant Partners and develop new dashboards/reports using Amex platforms, perform testing, data validation, documentation and training to help with adoption of tools
  • Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
  • Conduct deep dives to uncover data trends, insights and recommend business solutions reporting

FAQs

Do we support remote work?

Yes, we offer a flexible working model with hybrid, onsite, or virtual arrangements depending on the role and business need.

What kind of benefits does American Express offer?

American Express provides competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, along with support for financial well-being, retirement, and mental health.

What is the focus of the Analyst-Risk Management role?

The role focuses on developing and delivering performance reporting and insights for Membership Rewards and Benefits to support the US Consumer Business Development and Partnership teams.

What skills are important for success in this position?

Strong analytical skills, the ability to interpret insights and derive requirements from data, exceptional communication skills, and good relationship-building and influencing skills are crucial for success.

Are there opportunities for career development?

Yes, American Express offers career development and training opportunities to support your personal and professional growth.

What does stakeholder management entail in this role?

Stakeholder management involves partnering with functional leaders, business partners, and senior leaders to address challenges, ensure data integrity, and fulfill business requirements.

Is there a focus on automation in this role?

Yes, a key responsibility includes leading efforts to automate and standardize reporting processes to enhance efficiency and accuracy.

What are the expectations regarding reporting responsibilities?

The successful candidate will independently lead performance reporting for Benefits/Membership Rewards programs and evolve reporting to meet key business priorities.

Is American Express an equal opportunity employer?

Yes, American Express is an equal opportunity employer and makes employment decisions without regard to any status protected by law.

Are there additional mental health support services provided?

Yes, we offer free and confidential counseling support through our Healthy Minds program to prioritize mental health and well-being.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.