Large

We Back Our Customers

We Make It Great

We Do What’s Right

We Respect People

We Embrace Diversity

We Stand for Inclusion

We Win As a Team

We Support Our Communities

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Finance

American Express

You must be a self-starter with project management experience, strong communication skills, a team-first mentality, and the ability to handle sensitive issues. A Bachelor's degree is required.

You will drive program governance, manage change strategies, develop executive communications, ensure cross-functional collaboration, and engage with regulators to deliver successful initiatives.

Business, Operations & Strategy

New York

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the CBE organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation The Manager role will report into the Director of Strategy & Governance leading one of Amex's multi-year strategic transformation program. How will you make an impact in this role? You will be joining one of the high priority program that touches many Amex's cross-functional business units. The Manager - Strategy and Operations will partner closely with teams such as Finance, Technology, GCO, Compliance and many Centers of Excellence across American Express, to ensure we create and deliver the best products for our Commercial customers. Core Responsibilities: * Support design and implementation of program governance model and activities * Work cross-functionally with product, technology, marketing, sales, etc. to identify, document, and evaluate impact of change to ensure delivery of build for Oculus (Net New AENB (American Express National Bank) and Compliance requirements) * Develop and implement overall change management strategy, roadmap, and plan including organizational, customer, and technology components * Support developing communications and presentation materials (e.g., decks, talking points, etc.) for executive-level audiences and regulators * Clearly communicate project status up to top level management; reporting on progress, raising key decisions and issues for resolution * Drive program vision, program plan handling each initiative throughout with clear communications to ensure success * Build relationships across American Express and AENB teams * Collaborate closely with external parties (including regulators and consulting partners) and helping support all engagements to ensure key decisions are made and progress is achieved Minimum Qualifications: * You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance * Project Management experience with track record of operating / running large scale complex enterprise transformation programs * Exceptional professional communication skills – clear, logical, structured, outcome oriented * Experience developing communication materials, plans and presentations * Business maturity and demonstrated potential to influence * Adaptable interpersonal skills, high energy, and a proven team-first mentality * High level of integrity with ability to handle sensitive issues with complete confidentiality * Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities * Curiosity, a willingness to learn & a sense of ownership and accountability * Bachelor's Degree Required Preferred Qualifications: * Demonstrated experience in supporting sustained change and change management efforts * Samples of deck/presentation work Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the CBE organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformationThe Manager role will report into the Director of Strategy & Governance leading one of Amex's multi-year strategic transformation program.How will you make an impact in this role?You will be joining one of the high priority program that touches many Amex's cross-functional business units. The Manager - Strategy and Operations will partner closely with teams such as Finance, Technology, GCO, Compliance and many Centers of Excellence across American Express, to ensure we create and deliver the best products for our Commercial customers.Core Responsibilities: * Support design and implementation of program governance model and activities * Work cross-functionally with product, technology, marketing, sales, etc. to identify, document, and evaluate impact of change to ensure delivery of build for Oculus (Net New AENB (American Express National Bank) and Compliance requirements) * Develop and implement overall change management strategy, roadmap, and plan including organizational, customer, and technology components * Support developing communications and presentation materials (e.g., decks, talking points, etc.) for executive-level audiences and regulators * Clearly communicate project status up to top level management; reporting on progress, raising key decisions and issues for resolution * Drive program vision, program plan handling each initiative throughout with clear communications to ensure success * Build relationships across American Express and AENB teams * Collaborate closely with external parties (including regulators and consulting partners) and helping support all engagements to ensure key decisions are made and progress is achieved      Minimum Qualifications: * You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance * Project Management experience with track record of operating / running large scale complex enterprise transformation programs * Exceptional professional communication skills – clear, logical, structured, outcome oriented * Experience developing communication materials, plans and presentations * Business maturity and demonstrated potential to influence * Adaptable interpersonal skills, high energy, and a proven team-first mentality * High level of integrity with ability to handle sensitive issues with complete confidentiality * Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities * Curiosity, a willingness to learn & a sense of ownership and accountability * Bachelor's Degree Required      Preferred Qualifications: * Demonstrated experience in supporting sustained change and change management efforts * Samples of deck/presentation work      Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities      For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Senior Manager - Strategic Planning - American Express

You Lead the Way. We’ve Got Your Back.&lt;br&gt;&lt;br&gt;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.&lt;br&gt;&lt;br&gt;At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.&lt;br&gt;&lt;br&gt;Join Team Amex and let's lead the way together.&lt;br&gt;&lt;br&gt;American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the CBE organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation&lt;br&gt;&lt;br&gt;The Manager role will report into the Director of Strategy &amp;amp; Governance leading one of Amex's multi-year strategic transformation program.&lt;br&gt;&lt;br&gt;How will you make an impact in this role?&lt;br&gt;&lt;br&gt;You will be joining one of the high priority program that touches many Amex's cross-functional business units. The Manager - Strategy and Operations will partner closely with teams such as Finance, Technology, GCO, Compliance and many Centers of Excellence across American Express, to ensure we create and deliver the best products for our Commercial customers.&lt;br&gt;&lt;br&gt;Core Responsibilities:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Support design and implementation of program governance model and activities&lt;/li&gt;&lt;li&gt;Work cross-functionally with product, technology, marketing, sales, etc. to identify, document, and evaluate impact of change to ensure delivery of build for Oculus (Net New AENB (American Express National Bank) and Compliance requirements)&lt;/li&gt;&lt;li&gt;Develop and implement overall change management strategy, roadmap, and plan including organizational, customer, and technology components&lt;/li&gt;&lt;li&gt;Support developing communications and presentation materials (e.g., decks, talking points, etc.) for executive-level audiences and regulators&lt;/li&gt;&lt;li&gt;Clearly communicate project status up to top level management; reporting on progress, raising key decisions and issues for resolution&lt;/li&gt;&lt;li&gt;Drive program vision, program plan handling each initiative throughout with clear communications to ensure success&lt;/li&gt;&lt;li&gt;Build relationships across American Express and AENB teams&lt;/li&gt;&lt;li&gt;Collaborate closely with external parties (including regulators and consulting partners) and helping support all engagements to ensure key decisions are made and progress is achieved&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Minimum Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance&lt;/li&gt;&lt;li&gt;Project Management experience with track record of operating / running large scale complex enterprise transformation programs&lt;/li&gt;&lt;li&gt;Exceptional professional communication skills – clear, logical, structured, outcome oriented&lt;/li&gt;&lt;li&gt;Experience developing communication materials, plans and presentations &lt;/li&gt;&lt;li&gt;Business maturity and demonstrated potential to influence&lt;/li&gt;&lt;li&gt;Adaptable interpersonal skills, high energy, and a proven team-first mentality&lt;/li&gt;&lt;li&gt;High level of integrity with ability to handle sensitive issues with complete confidentiality&lt;/li&gt;&lt;li&gt;Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities&lt;/li&gt;&lt;li&gt;Curiosity, a willingness to learn &amp;amp; a sense of ownership and accountability&lt;/li&gt;&lt;li&gt;Bachelor's Degree Required &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Preferred Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Demonstrated experience in supporting sustained change and change management efforts&lt;/li&gt;&lt;li&gt;Samples of deck/presentation work&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits&lt;br&gt;&lt;br&gt;The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.&lt;br&gt;&lt;br&gt;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&lt;br&gt;&lt;br&gt;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Competitive base salaries &lt;/li&gt;&lt;li&gt;Bonus incentives &lt;/li&gt;&lt;li&gt;6% Company Match on retirement savings plan &lt;/li&gt;&lt;li&gt;Free financial coaching and financial well-being support &lt;/li&gt;&lt;li&gt;Comprehensive medical, dental, vision, life insurance, and disability benefits &lt;/li&gt;&lt;li&gt;Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need &lt;/li&gt;&lt;li&gt;20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy &lt;/li&gt;&lt;li&gt;Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) &lt;/li&gt;&lt;li&gt;Free and confidential counseling support through our Healthy Minds program &lt;/li&gt;&lt;li&gt;Career development and training opportunities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For a full list of Team Amex benefits, visit our Colleague Benefits Site.&lt;br&gt;&lt;br&gt;American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.&lt;br&gt;&lt;br&gt;We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.&lt;br&gt;&lt;br&gt;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.&lt;br&gt;&lt;br&gt;If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Senior Manager - Strategic Planning

You need 5+ years in product management, strong business and technical skills, experience in Agile, leadership ability, and a customer-first mindset. A related degree is required; advanced education preferred.

You will manage product EPICs, collaborate with stakeholders, define metrics, maintain the product backlog, lead user story development, and implement agile principles while tracking performance.

Product

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together. Join Team Amex and let’s lead the way together. Functional Description: The Global Operational Risk & Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management. One such platform is Bridger which leverages high technology to perform Risk Management associated with Screening for Sanctions and Risk. Role & Responsibilities: This position is within the newly formed GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Product Manager position will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the Global Risk and Compliance organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company. * Own EPICs/Capabilities end-to-end. * Collaborate with business partners and colleagues in defining strategy and roadmap * Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions. * Collaborate with engineering partners in defining system/component design and detailed work plans * Be a storyteller and clearly articulate the why, what, and how of the product or feature * Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements * Maintain an active product backlog that closely aligns with the strategy and roadmap * Translate software product roadmap into minimum viable product iterations. * Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping. * Own and accept all user stories or features for assigned scrum team or capabilities * Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues * Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment. * Understand and apply new trends and competitive best practices into requirements and team method of work * Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps * Support and implement agile principles. We are seeking a Product Manager to become part of our global team. This is a team of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express’ Risk Management function. Minimum Qualifications: * 5+ years of Product Management experience driving product implementation in an iterative approach * A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset * Must have the ability to “connect the dots” between different requirements of different stakeholders * An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles * Ability to push the boundaries of existing technologies and processes * Strong leadership with the ability to influence others through partnerships * Must possess a growth mindset and creative thinking skills * Have intellectual curiosity and be a quick learner * Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities * Bachelor’s Degree in related field required; advanced degree in Business or Engineering preferred At the core of Product Management, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including: * Strategy Formulation * Business Analysis * Business Case Development * Agile Practices * Technical acumen and knowledge We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together.Join Team Amex and let’s lead the way together.Functional Description:The Global Operational Risk & Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management. One such platform is Bridger which leverages high technology to perform Risk Management associated with Screening for Sanctions and Risk.Role & Responsibilities:This position is within the newly formed GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Product Manager position will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the Global Risk and Compliance organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company. * Own EPICs/Capabilities end-to-end. * Collaborate with business partners and colleagues in defining strategy and roadmap * Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions. * Collaborate with engineering partners in defining system/component design and detailed work plans * Be a storyteller and clearly articulate the why, what, and how of the product or feature * Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements * Maintain an active product backlog that closely aligns with the strategy and roadmap * Translate software product roadmap into minimum viable product iterations. * Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping. * Own and accept all user stories or features for assigned scrum team or capabilities * Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues * Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment. * Understand and apply new trends and competitive best practices into requirements and team method of work * Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps * Support and implement agile principles.      We are seeking a Product Manager to become part of our global team. This is a team of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express’ Risk Management function.Minimum Qualifications: * 5+ years of Product Management experience driving product implementation in an iterative approach * A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset * Must have the ability to “connect the dots” between different requirements of different stakeholders * An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles * Ability to push the boundaries of existing technologies and processes * Strong leadership with the ability to influence others through partnerships * Must possess a growth mindset and creative thinking skills * Have intellectual curiosity and be a quick learner * Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities * Bachelor’s Degree in related field required; advanced degree in Business or Engineering preferred      At the core of Product Management, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including: * Strategy Formulation * Business Analysis * Business Case Development * Agile Practices * Technical acumen and knowledge      We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities      American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Manager-Digital Product Management - American Express

&lt;strong&gt;You Lead the Way. We’ve Got Your Back.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.&lt;br&gt;&lt;br&gt;At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together.&lt;br&gt;&lt;br&gt;Join Team Amex and let’s lead the way together.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Functional Description:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Global Operational Risk &amp;amp; Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management. One such platform is Bridger which leverages high technology to perform Risk Management associated with Screening for Sanctions and Risk.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Role &amp;amp; Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This position is within the newly formed GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Product Manager position will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the Global Risk and Compliance organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Own EPICs/Capabilities end-to-end.&lt;/li&gt;&lt;li&gt; Collaborate with business partners and colleagues in defining strategy and roadmap&lt;/li&gt;&lt;li&gt; Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.&lt;/li&gt;&lt;li&gt; Collaborate with engineering partners in defining system/component design and detailed work plans&lt;/li&gt;&lt;li&gt; Be a storyteller and clearly articulate the why, what, and how of the product or feature&lt;/li&gt;&lt;li&gt; Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements&lt;/li&gt;&lt;li&gt; Maintain an active product backlog that closely aligns with the strategy and roadmap&lt;/li&gt;&lt;li&gt; Translate software product roadmap into minimum viable product iterations.&lt;/li&gt;&lt;li&gt; Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.&lt;/li&gt;&lt;li&gt; Own and accept all user stories or features for assigned scrum team or capabilities&lt;/li&gt;&lt;li&gt; Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues&lt;/li&gt;&lt;li&gt; Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.&lt;/li&gt;&lt;li&gt; Understand and apply new trends and competitive best practices into requirements and team method of work&lt;/li&gt;&lt;li&gt; Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps&lt;/li&gt;&lt;li&gt; Support and implement agile principles.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We are seeking a Product Manager to become part of our global team. This is a team of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express’ Risk Management function.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Minimum Qualifications:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; 5+ years of Product Management experience driving product implementation in an iterative approach&lt;/li&gt;&lt;li&gt; A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset&lt;/li&gt;&lt;li&gt; Must have the ability to “connect the dots” between different requirements of different stakeholders&lt;/li&gt;&lt;li&gt; An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles&lt;/li&gt;&lt;li&gt; Ability to push the boundaries of existing technologies and processes&lt;/li&gt;&lt;li&gt; Strong leadership with the ability to influence others through partnerships&lt;/li&gt;&lt;li&gt; Must possess a growth mindset and creative thinking skills&lt;/li&gt;&lt;li&gt; Have intellectual curiosity and be a quick learner&lt;/li&gt;&lt;li&gt; Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities&lt;/li&gt;&lt;li&gt; Bachelor’s Degree in related field required; advanced degree in Business or Engineering preferred&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;At the core of Product Management, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Strategy Formulation&lt;/li&gt;&lt;li&gt; Business Analysis&lt;/li&gt;&lt;li&gt; Business Case Development&lt;/li&gt;&lt;li&gt; Agile Practices&lt;/li&gt;&lt;li&gt; Technical acumen and knowledge&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Competitive base salaries &lt;/li&gt;&lt;li&gt;Bonus incentives &lt;/li&gt;&lt;li&gt;Support for financial-well-being and retirement &lt;/li&gt;&lt;li&gt;Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) &lt;/li&gt;&lt;li&gt;Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need &lt;/li&gt;&lt;li&gt;Generous paid parental leave policies (depending on your location) &lt;/li&gt;&lt;li&gt;Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) &lt;/li&gt;&lt;li&gt;Free and confidential counseling support through our Healthy Minds program &lt;/li&gt;&lt;li&gt;Career development and training opportunities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.&lt;br&gt;&lt;br&gt;Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Manager-Digital Product Management

You need 3+ years in financial services, strong customer focus, attention to detail, audit/compliance experience, and excellent communication skills.

You will contact clients with overdue accounts, conduct risk assessments, maintain vendor data, collaborate with Procurement, review controls for compliance, and ensure high-quality output.

Customer Relations

Phoenix

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. How will you make an impact in this role? Third-party Lifecycle Management is responsible for conducting risk assessments and various risk related activities to ensure proper management of third-party vendors from a risk perspective. This position will be responsible the day to day operations of initiating and completing risk assessments and supporting the customers through ongoing management of the vendors. The ideal candidate for this role has a background in third party risk management and/or audit experience. They are dynamic, with the ability to manage a fluctuating workload with competing deadlines. The candidate is highly inquisitive with a healthy dose of cautiousness. S/he has a broad-based perspective and thrives on building a network of internal and external alliances. S/he has highly developed communication skills, excellent time management and an acute attention to detail. Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. * Partner with the customers to complete risk assessments (through hosting calls,communicating over email, etc) and ongoing oversight activities. * Maintain and review data related to the vendor portfolios for multiple business units. * Partner with the Procurement to ensure proper understanding and submission for processing. * Review control evidence to ensure meets the standards of the program, such as document and policy reviews. * Maintain high quality output by adhering to standards and make decisions by strictly following guidance material. Minimum Qualifications * 3+ years of experience in the financial services industry focus on Operations, customer service and/or risk governance * Customer service focused and results-oriented person. * Proven strong attention to detail with high quality output. * Curious mindset with the intent to drive results. * Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions. * Excellent written and verbal communication skills required. Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?Third-party Lifecycle Management is responsible for conducting risk assessments and various risk related activities to ensure proper management of third-party vendors from a risk perspective. This position will be responsible the day to day operations of initiating and completing risk assessments and supporting the customers through ongoing management of the vendors. The ideal candidate for this role has a background in third party risk management and/or audit experience. They are dynamic, with the ability to manage a fluctuating workload with competing deadlines. The candidate is highly inquisitive with a healthy dose of cautiousness. S/he has a broad-based perspective and thrives on building a network of internal and external alliances. S/he has highly developed communication skills, excellent time management and an acute attention to detail.Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. * Partner with the customers to complete risk assessments (through hosting calls,communicating over email, etc) and ongoing oversight activities. * Maintain and review data related to the vendor portfolios for multiple business units. * Partner with the Procurement to ensure proper understanding and submission for processing. * Review control evidence to ensure meets the standards of the program, such as document and policy reviews. * Maintain high quality output by adhering to standards and make decisions by strictly following guidance material.      Minimum Qualifications * 3+ years of experience in the financial services industry focus on Operations, customer service and/or risk governance * Customer service focused and results-oriented person. * Proven strong attention to detail with high quality output. * Curious mindset with the intent to drive results. * Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions. * Excellent written and verbal communication skills required.      Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities      For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Analyst-Compliance - American Express

&lt;strong&gt;You Lead the Way. We’ve Got Your Back.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.&lt;br&gt;&lt;br&gt;At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.&lt;br&gt;&lt;br&gt;Join Team Amex and let's lead the way together.&lt;br&gt;&lt;br&gt;How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.&lt;br&gt;&lt;br&gt;&lt;strong&gt;How will you make an impact in this role?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Third-party Lifecycle Management is responsible for conducting risk assessments and various risk related activities to ensure proper management of third-party vendors from a risk perspective. This position will be responsible the day to day operations of initiating and completing risk assessments and supporting the customers through ongoing management of the vendors. The ideal candidate for this role has a background in third party risk management and/or audit experience. They are dynamic, with the ability to manage a fluctuating workload with competing deadlines. The candidate is highly inquisitive with a healthy dose of cautiousness. S/he has a broad-based perspective and thrives on building a network of internal and external alliances. S/he has highly developed communication skills, excellent time management and an acute attention to detail.&lt;br&gt;&lt;br&gt;Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Partner with the customers to complete risk assessments (through hosting calls,communicating over email, etc) and ongoing oversight activities.&lt;/li&gt;&lt;li&gt;Maintain and review data related to the vendor portfolios for multiple business units.&lt;/li&gt;&lt;li&gt;Partner with the Procurement to ensure proper understanding and submission for processing.&lt;/li&gt;&lt;li&gt;Review control evidence to ensure meets the standards of the program, such as document and policy reviews.&lt;/li&gt;&lt;li&gt;Maintain high quality output by adhering to standards and make decisions by strictly following guidance material.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Minimum Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3+ years of experience in the financial services industry focus on Operations, customer service and/or risk governance&lt;/li&gt;&lt;li&gt;Customer service focused and results-oriented person.&lt;/li&gt;&lt;li&gt;Proven strong attention to detail with high quality output.&lt;/li&gt;&lt;li&gt;Curious mindset with the intent to drive results.&lt;/li&gt;&lt;li&gt;Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions.&lt;/li&gt;&lt;li&gt;Excellent written and verbal communication skills required.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits&lt;br&gt;&lt;br&gt;The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.&lt;br&gt;&lt;br&gt;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Competitive base salaries &lt;/li&gt;&lt;li&gt;Bonus incentives &lt;/li&gt;&lt;li&gt;6% Company Match on retirement savings plan &lt;/li&gt;&lt;li&gt;Free financial coaching and financial well-being support &lt;/li&gt;&lt;li&gt;Comprehensive medical, dental, vision, life insurance, and disability benefits &lt;/li&gt;&lt;li&gt;Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need &lt;/li&gt;&lt;li&gt;20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy &lt;/li&gt;&lt;li&gt;Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) &lt;/li&gt;&lt;li&gt;Free and confidential counseling support through our Healthy Minds program &lt;/li&gt;&lt;li&gt;Career development and training opportunities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For a full list of Team Amex benefits, visit our Colleague Benefits Site.&lt;br&gt;&lt;br&gt;American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.&lt;br&gt;&lt;br&gt;We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.&lt;br&gt;&lt;br&gt;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.&lt;br&gt;&lt;br&gt;If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.&lt;br&gt;&lt;br&gt;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Analyst-Compliance

You need a Bachelor’s/Master’s degree, 1+ year of relevant experience, proficiency in Excel, SQL, Python, strong communication skills, critical thinking, and attention to detail. Prior AML or risk knowledge is a plus.

You will define business requirements, analyze data, support TM scenario design, document processes for regulatory needs, assess TM rule effectiveness, and ensure output accuracy.

Data

Banking & Finance

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Team Overview: The Financial Crime – Centre of Excellence team is responsible for the Enterprise Wide AML transaction monitoring programs across all our products and services for US and International Markets. The team develops, implements and monitors the automated transaction monitoring strategies/rules, reports, and other processes designed to identify activity potentially indicative of money laundering or other financial crime behavior that is important from Regulator Perspective. How will you make an impact in this role? The successful candidate will be responsible for partnering with GFCC, FIU, GRC Capabilities teams to design and implement automated transaction monitoring (TM) scenarios to support market compliance (MCO) stakeholders and align regarding the management of the company’s compliance risk. Responsibilities include: * Defining and documenting business requirements, in cohort with Stakeholders * Providing conceptual support for the design of TM scenarios involving credit and charge cards * Performing data analysis using Excel pivot tables, intermediate SQL queries, and/or statistical techniques (e.g. Exploratory Data Analysis using Python) * Ensuring process and actions are logged and support regulatory reporting, documenting the analysis and the rule build in form of qualitative document for relevant stakeholders * Analyse the effectiveness of the existing TM rules and propose optimization wherever required * Reviewing output to ensure conformity and accuracy with their intended design Minimum Qualifications * Academic Background: Bachelor’s degree or Master’s degree from a Tier -1 Institute * Past Experience: Minimum of 1 year of relevant work experience * Experience using Excel, SQL/HQL, and Statistical Programming (Python) * Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences * Proactive and reactive thinking and good analytical skills * Excellent critical thinking and attention to detail * Excellent planning and organizations skills including ability to manage inter-dependencies and execute under stringent timelines * Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities * Proactive learner with the ability to quickly learn new concepts and techniques with minimal supervision Preferred Qualifications * Knowledge of AML Investigations, and/or the payments industry is a plus. Working knowledge of Credit and Fraud Risk is extremely preferred. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Team Overview:The Financial Crime – Centre of Excellence team is responsible for the Enterprise Wide AML transaction monitoring programs across all our products and services for US and International Markets. The team develops, implements and monitors the automated transaction monitoring strategies/rules, reports, and other processes designed to identify activity potentially indicative of money laundering or other financial crime behavior that is important from Regulator Perspective.How will you make an impact in this role?The successful candidate will be responsible for partnering with GFCC, FIU, GRC Capabilities teams to design and implement automated transaction monitoring (TM) scenarios to support market compliance (MCO) stakeholders and align regarding the management of the company’s compliance risk.Responsibilities include: * Defining and documenting business requirements, in cohort with Stakeholders * Providing conceptual support for the design of TM scenarios involving credit and charge cards * Performing data analysis using Excel pivot tables, intermediate SQL queries, and/or statistical techniques (e.g. Exploratory Data Analysis using Python) * Ensuring process and actions are logged and support regulatory reporting, documenting the analysis and the rule build in form of qualitative document for relevant stakeholders * Analyse the effectiveness of the existing TM rules and propose optimization wherever required * Reviewing output to ensure conformity and accuracy with their intended design      Minimum Qualifications * Academic Background: Bachelor’s degree or Master’s degree from a Tier -1 Institute * Past Experience: Minimum of 1 year of relevant work experience * Experience using Excel, SQL/HQL, and Statistical Programming (Python) * Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences * Proactive and reactive thinking and good analytical skills * Excellent critical thinking and attention to detail * Excellent planning and organizations skills including ability to manage inter-dependencies and execute under stringent timelines * Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities * Proactive learner with the ability to quickly learn new concepts and techniques with minimal supervision      Preferred Qualifications * Knowledge of AML Investigations, and/or the payments industry is a plus. Working knowledge of Credit and Fraud Risk is extremely preferred.      We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities      American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Analyst-Risk Management - American Express

&lt;strong&gt;You Lead the Way. We’ve Got Your Back.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.&lt;br&gt;&lt;br&gt;At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.&lt;br&gt;&lt;br&gt;Join Team Amex and let's lead the way together.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Team Overview:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Financial Crime – Centre of Excellence team is responsible for the Enterprise Wide AML transaction monitoring programs across all our products and services for US and International Markets. The team develops, implements and monitors the automated transaction monitoring strategies/rules, reports, and other processes designed to identify activity potentially indicative of money laundering or other financial crime behavior that is important from Regulator Perspective.&lt;br&gt;&lt;br&gt;&lt;strong&gt;How will you make an impact in this role?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The successful candidate will be responsible for partnering with GFCC, FIU, GRC Capabilities teams to design and implement automated transaction monitoring (TM) scenarios to support market compliance (MCO) stakeholders and align regarding the management of the company’s compliance risk.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities include:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Defining and documenting business requirements, in cohort with Stakeholders&lt;/li&gt;&lt;li&gt;Providing conceptual support for the design of TM scenarios involving credit and charge cards&lt;/li&gt;&lt;li&gt;Performing data analysis using Excel pivot tables, intermediate SQL queries, and/or statistical techniques (e.g. Exploratory Data Analysis using Python)&lt;/li&gt;&lt;li&gt;Ensuring process and actions are logged and support regulatory reporting, documenting the analysis and the rule build in form of qualitative document for relevant stakeholders&lt;/li&gt;&lt;li&gt;Analyse the effectiveness of the existing TM rules and propose optimization wherever required&lt;/li&gt;&lt;li&gt;Reviewing output to ensure conformity and accuracy with their intended design&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Minimum Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Academic Background: Bachelor’s degree or Master’s degree from a Tier -1 Institute&lt;/li&gt;&lt;li&gt;Past Experience: Minimum of 1 year of relevant work experience&lt;/li&gt;&lt;li&gt;Experience using Excel, SQL/HQL, and Statistical Programming (Python)&lt;/li&gt;&lt;li&gt;Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences&lt;/li&gt;&lt;li&gt;Proactive and reactive thinking and good analytical skills&lt;/li&gt;&lt;li&gt;Excellent critical thinking and attention to detail&lt;/li&gt;&lt;li&gt;Excellent planning and organizations skills including ability to manage inter-dependencies and execute under stringent timelines&lt;/li&gt;&lt;li&gt;Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities&lt;/li&gt;&lt;li&gt;Proactive learner with the ability to quickly learn new concepts and techniques with minimal supervision&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Knowledge of AML Investigations, and/or the payments industry is a plus. Working knowledge of Credit and Fraud Risk is extremely preferred.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Competitive base salaries &lt;/li&gt;&lt;li&gt;Bonus incentives &lt;/li&gt;&lt;li&gt;Support for financial-well-being and retirement &lt;/li&gt;&lt;li&gt;Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) &lt;/li&gt;&lt;li&gt;Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need &lt;/li&gt;&lt;li&gt;Generous paid parental leave policies (depending on your location) &lt;/li&gt;&lt;li&gt;Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) &lt;/li&gt;&lt;li&gt;Free and confidential counseling support through our Healthy Minds program &lt;/li&gt;&lt;li&gt;Career development and training opportunities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.&lt;br&gt;&lt;br&gt;Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Analyst-Risk Management

You need 1-6 years in customer service, strong communication skills, analytical mindset, Amex knowledge preferred, ability to make decisions, MS Office skills, and flexibility for 24/7 shifts.

You will respond to customer queries, monitor metrics, recommend workflow changes, ensure quality compliance, support initiatives, balance interests, and communicate effectively.

Sales & Business Development

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Overview of the Business: Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service. Role & Responsibilities: * Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction. * Deliver to the Employees, Customer and Shareholder metrics as per goals. * Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. * Adherence to quality and compliance guidelines. * Support any new initiatives in the directorate. * Balance customer interests with the interests of American Express. * Communicates effectively, oral and written to identify and document necessary information. Minimum Qualifications: * We are hiring Graduates/Undergraduates with 1- 6 years of experience in customer service or contact center domain. * Excellent Verbal Communication. - Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations * Analytical mind & attention to detail. * High level of Customer sensitivity, commitment & service orientation. * Amex product knowledge desirable * High result orientation. * Ability to take independent decision & meet stringent deadlines. Language: English Preferred Skills: * Colleague with Calling experience are preferred * Must have standard MS Office exposure * Shift Timings - 24*7 environment American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Overview of the Business:Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.Role & Responsibilities: * Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction. * Deliver to the Employees, Customer and Shareholder metrics as per goals. * Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. * Adherence to quality and compliance guidelines. * Support any new initiatives in the directorate. * Balance customer interests with the interests of American Express. * Communicates effectively, oral and written to identify and document necessary information.      Minimum Qualifications: * We are hiring Graduates/Undergraduates with 1- 6 years of experience in customer service or contact center domain. * Excellent Verbal Communication. - Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations * Analytical mind & attention to detail. * High level of Customer sensitivity, commitment & service orientation. * Amex product knowledge desirable * High result orientation. * Ability to take independent decision & meet stringent deadlines. Language: English      Preferred Skills: * Colleague with Calling experience are preferred * Must have standard MS Office exposure * Shift Timings - 24*7 environment      American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Customer Service Analyst - American Express

&lt;strong&gt;You Lead the Way. We’ve Got Your Back.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.&lt;br&gt;&lt;br&gt;At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.&lt;br&gt;&lt;br&gt;Join Team Amex and let's lead the way together.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Overview of the Business:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate &amp;amp; workplace experiences, and sales operations &amp;amp; business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Role &amp;amp; Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.&lt;/li&gt;&lt;li&gt;Deliver to the Employees, Customer and Shareholder metrics as per goals.&lt;/li&gt;&lt;li&gt;Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.&lt;/li&gt;&lt;li&gt;Adherence to quality and compliance guidelines.&lt;/li&gt;&lt;li&gt;Support any new initiatives in the directorate.&lt;/li&gt;&lt;li&gt;Balance customer interests with the interests of American Express.&lt;/li&gt;&lt;li&gt;Communicates effectively, oral and written to identify and document necessary information.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Minimum Qualifications:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We are hiring Graduates/Undergraduates with 1- 6 years of experience in customer service or contact center domain.&lt;/li&gt;&lt;li&gt;Excellent Verbal Communication. - Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations&lt;/li&gt;&lt;li&gt;Analytical mind &amp;amp; attention to detail.&lt;/li&gt;&lt;li&gt;High level of Customer sensitivity, commitment &amp;amp; service orientation.&lt;/li&gt;&lt;li&gt;Amex product knowledge desirable&lt;/li&gt;&lt;li&gt;High result orientation.&lt;/li&gt;&lt;li&gt;Ability to take independent decision &amp;amp; meet stringent deadlines. Language: English&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Skills:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Colleague with Calling experience are preferred&lt;/li&gt;&lt;li&gt;Must have standard MS Office exposure&lt;/li&gt;&lt;li&gt;Shift Timings - 24*7 environment&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.&lt;br&gt;&lt;br&gt;Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.