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Ancillary Scheduler, Registration & Patient Charge Specialist-Outpatient Rehab- Winter Park

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Orlando Health

3d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school education, two years in finance or customer service, and strong computer, communication, and math skills.
  • You will handle patient scheduling, registration, verify insurance, process charges, communicate with patients and staff, and assist in training new team members while maintaining compliance and attendance.

Requirements

  • Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
  • None.
  • Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.

Responsibilities

  • Effective pre-registration, registration and scheduling of multiple patient appointments.
  • Manages the multiple additions and cancellations of patient appointments.
  • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems
  • Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
  • Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
  • Responsible for entry of patient charges.
  • Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
  • Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
  • Performs check in and check out of patients.
  • Acts as a liaison to the clinical staff.
  • Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
  • Acts as a resource for training or mentoring of new team members.
  • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
  • Attends and participates in department staff meetings and attends other meetings as assigned.
  • Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
  • Responsible for reviewing and adhering to all corporate departmental and education initiatives.
  • Assists his/her supervisor/manager in planning and organizing department activities.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Regularly communicates with patients and clinical departments regarding registration and scheduling issues.
  • Takes a proactive role in problem resolution.
  • Performs all other duties as assigned.

FAQs

What are the primary responsibilities of the Ancillary Scheduler, Registration & Patient Charge Specialist?

The primary responsibilities include scheduling patient appointments, managing cancellations and additions, gathering and inputting patient demographic and financial information, verifying insurance benefits, communicating with patients about procedures, and performing check-in and check-out processes.

What qualifications are required for this position?

A high school education is required, along with reading, verbal, and written communication skills, as well as mathematical and reasoning skills. Additionally, two years of experience in a financial, business office, or customer service environment is required.

What benefits does Orlando Health offer for this position?

Orlando Health offers a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement savings plan, health and flexible spending accounts, paid time off, life insurance, tuition assistance, and more. All benefits start on the first day of employment.

Is any specific licensure or certification required for this role?

No specific licensure or certification is required for this position.

Does the position require flexibility in work hours?

Yes, the position requires maintaining flexibility in work schedule availability to meet departmental needs and on-call responsibilities.

What type of training will be provided to new team members?

The role includes acting as a resource for training or mentoring new team members.

How does this role handle patient payments and charges?

This role involves the entry of patient charges and explaining insurance benefits, co-pays, deductibles, and self-pay portions to patients.

What is the location of this position?

This position is located in Winter Park.

Does this position involve communication with insurance providers?

Yes, the role involves contacting payers and provider offices to verify benefits and obtain necessary authorizations.

Are there opportunities for growth or advancement within this position?

The position may provide opportunities for growth through participation in department, facility, and corporate committees, as well as training and organizational responsibilities.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.