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Applications System Admin

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C1

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Hyderabad, +1

AI generated summary

  • You must have an Associate's degree, experience in application system administration, knowledge of Connectwise, Microsoft CRM, or Ivanti, proficiency in Microsoft Office, and strong communication skills.
  • You will administer software applications, troubleshoot issues, perform maintenance, follow SDLC processes, collaborate in Agile teams, and contribute to testing new functionalities.

Requirements

  • Bachelor's degree in IT or related field is preferred, Associates degree is required
  • Prior experience of application system administration strongly preferred
  • Working knowledge of one or more of the following applications (preferred) or other comparable applications: Connectwise (PSA), Microsoft CRM (CRM), Ivanti (ITSM)
  • Working knowledge of how the applications are used by business groups
  • Proficient in Microsoft Office is required
  • Excellent verbal and written communications skills are a must

Responsibilities

  • Works under the direction and technical oversight of a Senior Application Administrator to administer software applications including setup and configuration of new application functionality and users
  • Works with the Applications Support Team to troubleshoot and resolve application issues for business users
  • Performs routine maintenance practices related to application/system administration
  • Follows defined SDLC and change management process as applicable to application configuration activity
  • Collaborates as part of cross-functional teams with other IT team members following the Agile Scrum methodology
  • Contributes to test definition and testing of new functionality including regression testing
  • Estimates and completes work in accordance with project timelines and milestones using appropriate tools

FAQs

What is the primary responsibility of the Applications System Administrator?

The primary responsibility is to maintain and support the organization’s critical business applications, including configuration, issue resolution, and day-to-day administration under the direction of the Senior Applications System Administrator.

Which applications will the Applications System Administrator be responsible for?

The Applications System Administrator will be responsible for applications including ConnectWise, Microsoft CRM, Ivanti, and other existing or future applications as needed.

What experience is required for this position?

Prior experience in application system administration is strongly preferred, along with a working knowledge of applications like ConnectWise, Microsoft CRM, and Ivanti.

What educational qualifications are required for this role?

An Associate's degree is required, while a Bachelor's degree in IT or a related field is preferred.

Is proficiency in Microsoft Office necessary for this job?

Yes, proficiency in Microsoft Office is required for this position.

How does the company approach project management for application administration?

The company follows the Agile Scrum methodology and adheres to defined SDLC and change management processes for application configuration activities.

What communication skills are expected from the candidate?

Excellent verbal and written communication skills are a must for effective collaboration and support.

Will the Applications System Administrator work independently or as part of a team?

The Applications System Administrator will collaborate as part of cross-functional teams with other IT team members.

What is the expected work environment for this position?

The work environment is likely to involve both individual tasks and teamwork within an IT department, potentially in a hybrid format.

What kinds of maintenance practices will the Applications System Administrator perform?

The Applications System Administrator will perform routine maintenance practices related to application and system administration.

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C1

Elevating Connected Human Experiences

Technology
Industry
1001-5000
Employees
1993
Founded Year

Mission & Purpose

C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.