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Asesor de Servicio al Cliente - Mercado Español AD03

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Concentrix

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You must be proficient in Spanish, have strong communication skills, be customer-oriented, adept with various systems, and maintain a positive, professional attitude. Previous CRM/ERP experience is a plus.
  • You will assist customers across various channels, respond to inquiries promptly, stay updated on products and policies, and process orders and requests efficiently.

Requirements

  • Un nivel nativo o proficiente de Español
  • Capacidad de resolución, organización y estructura y eficacia en respuesta a imprevistos
  • Facilidad de comunicación a todo nivel, relación interna y externas
  • Sensibilidad a los requerimientos del servicio y a las necesidades de los clientes
  • Orientación a cliente y resultados
  • Habilidad para trabajar con sistemas informáticos variados
  • Mantener una actitud positiva, empática y profesional hacia los clientes y/o en todo momento
  • Experiencia previa con centralitas, CRMs como 365 Dynamics, ERP como Navision u otros conocimientos en herramientas usuales en atención al cliente, serán valoradas

Responsibilities

  • Atender a los clientes aplicando los argumentos y directrices establecidos
  • Interactuar por diversos canales (teléfono, correo, chat, formulario de contacto etc…) con clientes y usuarios de los diferentes portales en las unidades de negocio del cliente
  • Responder a las preguntas y/o resolver los problemas de los clientes rápidamente cumpliendo los KPI establecidos y acordados con su supervisor
  • Conocer y estar actualizado sobre nuestros productos, servicios y políticas de usuarios/clientes para que pueda dar una respuesta correcta en todo momento a las preguntas de los clientes
  • Procesar pedidos, formularios y /o peticiones según sea necesario en su puesto

FAQs

What is the job title for this position?

The job title is Asesor de Servicio al Cliente - Mercado Español AD03.

Where is the job location?

The job is located in Barcelona, Spain.

Is this position remote or in-person?

This position requires in-person attendance in Barcelona.

What are the working hours for this position?

The working hours are Monday to Thursday from 11:00 AM to 8:00 PM, and Friday from 12:00 PM to 8:00 PM, with rotating shifts on Saturdays and Sundays.

What is the salary for this position?

The salary is 16,500 euros gross per year, with the potential for up to 1,200 euros in bonuses annually.

Is prior experience in customer service required for this role?

While prior experience with centralitas, CRMs like 365 Dynamics, and ERPs like Navision is valued, it is not explicitly stated as a requirement.

What qualifications are necessary for this customer service position?

Candidates should have a native or proficient level of Spanish, strong communication skills, organizational abilities, customer orientation, and experience with various computer systems.

What kind of training will be provided?

Complete and paid training will be provided regarding the company and the specific project you will work on.

Are there opportunities for professional development?

Yes, there are programs for professional development and specialized courses offered.

Does the company promote a diverse and inclusive workplace?

Yes, the company is committed to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop professionally.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.