We’re Concentrix.  A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.



Consulting

Concentrix

You must be fluent in Portuguese (C1) and English (B2), have 6 months of relevant experience, strong customer service skills, and the ability to work independently and as part of a team.

You will enhance user experience, moderate content, review user behaviors, analyze reports, apply guidelines, and make autonomous decisions on sensitive issues in a dynamic social media environment.

Customer Relations

Media & Journalism

Porto

<p></p><div><p>Job Title:</p>
Content Moderation (Portuguese-speaking) - Social Media<p></p><p>
Job Description</p><p><b>
Experience the power of a game-changing career</b></p><p>
Are you looking for what&rsquo;s next? We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.</p><p></p><p>
If you&rsquo;re looking to grow and be inspired, as a<b> Content Moderator in Porto, Portugal (On-Site)</b> you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.</p><p></p><p><b>
Career growth and personal development</b></p><p>
We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed. At Concentrix, there&rsquo;s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.</p><p></p><p><b>
What you will do in this role</b></p><p>
As a Content Moderator, you will:</p><ul><li>
From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;</li><li>
Review, audit and moderate contents from the end customer and copyright;</li><li>
Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;</li><li>
Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;</li><li>
Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;</li><li>
Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.</li></ul><p></p><p><b>
Your qualifications</b></p><p>
Concentrix is a great match if you:</p><ul><li>
Fluent, verbal and written in Portuguese (C1)</li><li>
Fluent, verbal and written in English (B2)</li><li>
At least 6 months of relevant experience in related fields</li><li>
Strong customer service oriented skills</li><li>
Tolerance for repetitive work in a fast-paced, high production work environment</li><li>
Ability to work as a team member, as well as independently</li><li>
Ability to multitask, possess critical reasoning skills and communicate effectively</li><li>
Fast learner, diligent worker</li></ul><p></p><p>
If you feel you don&rsquo;t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it&rsquo;s this or another role.</p><p></p><p><b>
What&rsquo;s in it for you</b></p><p>
In this role, we offer benefits that help you support your unique lifestyle:</p><ul><li>
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)</li><li>
Competitive salary and performance bonus</li><li>
Central location in Porto, Portugal</li><li>
Bring-a-friend (referral) bonus opportunities</li><li>
Full paid training on the company and the project you'll be working on</li><li>
Career development programs, specialized courses, and language classes</li></ul><p></p><p><b>
Experience the best version of you!</b></p><p>
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;</p><p></p><p><b>
Concentrix is an equal-opportunity employer</b></p><p><i>
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.</i></p><p></p><p><b>
Eligibility to work</b></p><p>
In accordance with Portugal&rsquo;s law, only applicants who are legally authorized to work in Portugal will be considered for this position.</p><p></p><p>
Location:</p>
PRT Porto - Avenida Sidonio Pais N&ordm; 93<p></p><p>
Language Requirements:</p>
Portuguese<p></p><p>
Time Type:</p><p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div>

Job Title:
Content Moderation (Portuguese-speaking) - Social Media
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Content Moderator, you will:
From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
Review, audit and moderate contents from the end customer and copyright;
Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;
Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.
Your qualifications
Concentrix is a great match if you:
Fluent, verbal and written in Portuguese (C1)
Fluent, verbal and written in English (B2)
At least 6 months of relevant experience in related fields
Strong customer service oriented skills
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Ability to multitask, possess critical reasoning skills and communicate effectively
Fast learner, diligent worker
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location:
PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements:
Portuguese
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Content Moderation (Portuguese-speaking) - Social Media - Concentrix

Content Moderation (Portuguese-speaking) - Social Media

You must speak fluent German (C1) and English (B2), have strong communication and empathy skills, prior support experience, be organized, and proficient with multiple tools.

You will support German-speaking customers via phone, email, chat, and social media, addressing inquiries, optimizing processes, and collaborating with Sales and Marketing.

Sales & Business Development

<p></p><div><p>Job Title:</p>
Customer Support Agent (German-speaking) - POS System Solutions<p></p><p>
Job Description</p><div><p><b>
Experience the power of a game-changing career</b></p><p></p><p>
Are you looking for what&rsquo;s next? We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.</p><p></p><p>
If you&rsquo;re looking to grow and be inspired, as a<b> </b><b>Customer Support Agent in Porto, Portugal </b>you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency &amp; customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.</p><p></p><p><b>
Career growth and personal development</b></p><p>
We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed. At Concentrix, there&rsquo;s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.</p></div><p></p><div><p><b><br>
What you will do in this role</b></p><p></p><p>
As a Customer Support Agent, you will:</p><ul><li>
You are the voice of our company &ndash; the direct link to our customers</li><li>
Take care of our German-speaking customers by phone, email, chat and social media channels</li><li>
Support competently our merchants for all questions and inquiries about our product and service</li><li>
Work on the optimisation of all processes related to our customers, to<br>
constantly increase the happiness of our merchants</li><li>
Work with other departments together, for example, Sales and Marketing</li><li>
You will be part of an international and multilingual team</li></ul><p></p><p><b>
Your qualifications</b></p><p></p><p>
Concentrix is a great match if you:</p><ul><li>
Fluent, verbal and written in <b>German (C1)</b>
</li><li>Advanced level of <b>English (B2)</b></li><li>
Strong communication skills: approachable, patient and customer-oriented</li><li>
High level of empathy: providing excellent, customer-friendly service is your top priority</li><li>
Capable of managing escalation processes and resolving complex issues</li><li>
Prior experience as customer support</li><li>
Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once</li><li>
Problem-solving mindset, curious and persistent in resolving issues</li><li>
Well-organized and able to stay calm under pressure</li><li>
Proficient in using a smartphone, tablet and computers</li></ul><p></p><p>
If you feel you don&rsquo;t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it&rsquo;s this or another role.</p><p></p><p><b>
What&rsquo;s in it for you</b></p><p>
In this role, we offer benefits that help you support your unique lifestyle:</p><ul><li>
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)</li><li>
Competitive salary and performance bonus</li><li>
Work in a central location in Porto, Portugal</li><li>
Bring-a-friend (referral) bonus opportunities</li><li>
Full paid training on the company and the project you'll be working on</li><li>
Career development programs, specialized courses, and language classes</li></ul><p></p><p><b>
Experience the best version of you!</b></p><p>
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;</p><p></p><p><b>
Concentrix is an equal-opportunity employer</b></p><p><i>
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.</i></p><p></p><p><b>
Eligibility to work</b></p><p>
In accordance with Portugal&rsquo;s law, only applicants who are legally authorized to work in Portugal will be considered for this position.</p></div><p></p><p>
Location:</p>
PRT Porto - Avenida Sidonio Pais N&ordm; 93<p></p><p>
Language Requirements:</p>
German<p></p><p>
Time Type:</p><p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div>

Job Title:
Customer Support Agent (German-speaking) - POS System Solutions
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Support Agent, you will:
You are the voice of our company – the direct link to our customers
Take care of our German-speaking customers by phone, email, chat and social media channels
Support competently our merchants for all questions and inquiries about our product and service
Work on the optimisation of all processes related to our customers, to
constantly increase the happiness of our merchants
Work with other departments together, for example, Sales and Marketing
You will be part of an international and multilingual team
Your qualifications
Concentrix is a great match if you:
Fluent, verbal and written in German (C1)
Advanced level of English (B2)
Strong communication skills: approachable, patient and customer-oriented
High level of empathy: providing excellent, customer-friendly service is your top priority
Capable of managing escalation processes and resolving complex issues
Prior experience as customer support
Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once
Problem-solving mindset, curious and persistent in resolving issues
Well-organized and able to stay calm under pressure
Proficient in using a smartphone, tablet and computers
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Work in a central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location:
PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements:
German
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Customer Support Agent (German-speaking) - POS System Solutions - Concentrix

Customer Support Agent (German-speaking) - POS System Solutions

You must be fluent in Portuguese (C1) and English (B2), have 6 months of relevant experience, strong customer service skills, and the ability to work independently and in a team.

You will enhance user experience, moderate content, analyze reports, ensure compliance with social media guidelines, and make autonomous decisions on sensitive issues.

<div><div><div><p><b>Customer Service and Support
</b></p></div><div><div><div><b>Location</b></div>
<div>Porto, Portugal</div></div></div><div><div><div><b><br>
</b></div></div><p>Job Title:</p>
Content Moderation (Portuguese-speaking) - Social Media<p>
Job Description</p><p><b>
Experience the power of a game-changing career</b></p><p>
Are you looking for what&rsquo;s next? We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.</p><p>
If you&rsquo;re looking to grow and be inspired, as a<b> Content Moderator in Porto, Portugal (On-Site)</b> you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.</p><p><b>
Career growth and personal development</b></p><p>
We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed. At Concentrix, there&rsquo;s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.</p><p><b>
What you will do in this role</b></p><p>
As a Content Moderator, you will:</p><ul><li>
From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;</li><li>
Review, audit and moderate contents from the end customer and copyright;</li><li>
Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;</li><li>
Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;</li><li>
Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;</li><li>
Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.</li></ul><p><b>
Your qualifications</b></p><p>
Concentrix is a great match if you:</p><ul><li>
Fluent, verbal and written in Portuguese (C1)</li><li>
Fluent, verbal and written in English (B2)</li><li>
At least 6 months of relevant experience in related fields</li><li>
Strong customer service oriented skills</li><li>
Tolerance for repetitive work in a fast-paced, high production work environment</li><li>
Ability to work as a team member, as well as independently</li><li>
Ability to multitask, possess critical reasoning skills and communicate effectively</li><li>
Fast learner, diligent worker</li></ul><p>
If you feel you don&rsquo;t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it&rsquo;s this or another role.</p><p><b>
What&rsquo;s in it for you</b></p><p>
In this role, we offer benefits that help you support your unique lifestyle:</p><ul><li>
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)</li><li>
Competitive salary and performance bonus</li><li>
Central location in Porto, Portugal</li><li>
Bring-a-friend (referral) bonus opportunities</li><li>
Full paid training on the company and the project you'll be working on</li><li>
Career development programs, specialized courses, and language classes</li></ul><p><b>
Experience the best version of you!</b></p><p>
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;</p><p><b>
Concentrix is an equal-opportunity employer</b></p><p>
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.</p><p><b>
Eligibility to work</b></p><p>
In accordance with Portugal&rsquo;s law, only applicants who are legally authorized to work in Portugal will be considered for this position.</p><p>
Location:</p>
PRT Porto - Avenida Sidonio Pais N&ordm; 93<p>
Language Requirements:</p>
Portuguese<p>
Time Type:</p><p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Customer Service and Support
Location
Porto, Portugal
Job Title:
Content Moderation (Portuguese-speaking) - Social Media
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Content Moderator, you will:
From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
Review, audit and moderate contents from the end customer and copyright;
Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;
Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.
Your qualifications
Concentrix is a great match if you:
Fluent, verbal and written in Portuguese (C1)
Fluent, verbal and written in English (B2)
At least 6 months of relevant experience in related fields
Strong customer service oriented skills
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Ability to multitask, possess critical reasoning skills and communicate effectively
Fast learner, diligent worker
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location:
PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements:
Portuguese
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Content Moderation - Concentrix

Content Moderation

You must be bilingual in Dutch and English, have strong customer care and listening skills, take ownership of issues, and ideally have IT knowledge of Windows/MS Office.

You will handle customer contacts, log details, resolve issues, guide claims, escalate problems, monitor performance, and stay updated on products and policies.

Barcelona

<div><div><div><p><b>Customer Service and Support
</b></p></div><div><div><div><b>Location</b></div>
<div>Barcelona, Spain</div></div></div><div><div><div><b><br>
</b></div></div><p>Job Title:</p>
Customer Representative (Dutch-speaking) - On-site - LP02<p>
Job Description</p>
As a Customer Service Representative on our team, you will take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users&rsquo; demands<div><div><b>
Experience the power of a game-changing career</b></div></div><div></div><div><div><br>
Ready to ditch the ordinary and embrace the extraordinary? We&rsquo;re a global technology and services leader that powers the brands of the future. We help well-known brands &mdash; the ones you use every day &mdash; improve their businesses with technology and integrated solutions, in over 70 countries.</div></div><div></div><div><div><br>
If you&rsquo;re looking to grow and be inspired, as a <b>Customer Service Representative in Barcelona (</b><b>On-site</b><b>),</b> you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.</div></div><div></div><div><div><b><br>
Career growth and personal development</b></div></div><div></div><div><div><br>
This is a great opportunity to experience the power of what&rsquo;s next and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.</div></div><div></div><div><div><b><br>
What you will do in this role</b></div></div><div></div><div><div><br>
In everything we do, we believe in doing right by and for people &ndash; our clients, their customers, our people, our community, and our planet.</div></div><div></div><div><div><br>
As a <b>Customer Service Representative</b> on our team, you will:</div></div><div></div><div><ul><li><br>
Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users&rsquo; demands</li><li>Log call details onto call management systems and provide response and resolution within SLA</li><li>Maintain service and product knowledge and expertise</li><li>Escalate potential service issues</li><li>Guide customers through the claims process</li><li>Monitor and report on customer service performance</li><li>Keep up to date with all the latest products, processes and policy changes</li></ul></div><div><div><b><br>
Your qualifications</b></div></div><div></div><div><div><br>
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.</div></div><div></div><div><div><b><br>
Concentrix is a great match if you:</b></div></div><div></div><div><ul><li><br>
Are proficient or bilingual in Dutch plus an advanced level English</li></ul></div><div><ul><li>Have good disposition to work in a customer service environment</li><li>Have customer care skills &ndash; ability to listen to and understand the customers&rsquo; need</li><li>Can take ownership of, and progress calls to resolution or to escalate call to resolution</li></ul></div><div><div><b><br>
It will be a plus if you have:</b><br>
<br>
<ul><li>Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration</li></ul></div></div><div></div><div><div><br>
Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we still encourage you to apply. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.</div></div><div></div><div><div><b><br>
What&rsquo;s</b><b> in it for you</b></div></div><div></div><div><div><br>
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That&rsquo;s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.</div></div><div></div><div><div><br>
In this role, we offer benefits that help support your unique lifestyle:</div></div><div></div><div><ul><li><br>
39 hours/week full-time Monday to Friday 08:00 to 17:00</li><li>Contract: Regular</li><li>Salary 23.280 euros gross/year + up to 1200 euros gross/year in bonus</li><li>Central location in Barcelona</li></ul>
- Bring-a-friend (referral) bonus opportunities<br>
<ul><li>Full paid training on the company and the project you'll be working on</li><li>Career development programs and specialized courses</li></ul></div><div></div><div><div><b><br>
Experience the best version of you!</b></div></div><div></div><div><div><br>
At <b>Concentrix</b>, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.</div></div><div></div><div><div><br>
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;</div></div><div></div><div><div><br>
Concentrix is an equal opportunity employer</div></div><div></div><div><div><br>
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.</div><p>
R1561529</p></div><p>
Location:</p>
ESP Barcelona - C/ de la Selva de Mar, 129<p>
Language Requirements:</p>
Dutch (Required), English<p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Customer Service and Support
Location
Barcelona, Spain
Job Title:
Customer Representative (Dutch-speaking) - On-site - LP02
Job Description
As a Customer Service Representative on our team, you will take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
Experience the power of a game-changing career
Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertiseEscalate potential service issuesGuide customers through the claims processMonitor and report on customer service performanceKeep up to date with all the latest products, processes and policy changes
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are proficient or bilingual in Dutch plus an advanced level EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers’ needCan take ownership of, and progress calls to resolution or to escalate call to resolution
It will be a plus if you have:

Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
39 hours/week full-time Monday to Friday 08:00 to 17:00Contract: RegularSalary 23.280 euros gross/year + up to 1200 euros gross/year in bonusCentral location in Barcelona
- Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working onCareer development programs and specialized courses
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1561529
Location:
ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements:
Dutch (Required), English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Customer Representative - Concentrix

Customer Representative

You should have a relevant degree, 1-3 years of experience in banking (credit card preferred), strong communication skills, and be a motivated leader who can mentor and multi-task effectively.

You will supervise, coach, and evaluate team members, ensure KPIs are met, conduct meetings, manage attendance, and support program initiatives while promoting company values and policies.

Gurgaon

Job Title:<br><br>Team Leader Operations<br><br>Job Description<br><br>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.<br><br>Role and Key Responsibilities:<br><br><br> * Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements<br> * Regularly impart effective coaching to team members, enabling consistent high performance delivery monthly<br> * Identify performance related issues, develop an action plan for improvement and implement corrective action<br> * Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations<br> * Communicate expectations to employees and provide timely updates<br> * Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities<br> * Stay current on internal work processes, policies and procedures. Attend required manager development training<br> * Promote CNX values- walk the talk and lead by example<br> * Exercise independent judgment and discretion in the performance of the said main function to implement management policies<br> * Support and manage the program together with other Team Leaders and Managers<br> * Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements<br> * Manage team members on a regular basis and write and deliver performance appraisal.<br>   <br>   <br><br>Key Skills & knowledge:<br><br><br> * Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred)<br> * Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions<br> * Prior experience in the Credit card domain - preferred.<br> * Highly motivated individuals with skills to develop and coach team members to achieve performance expectations<br> * Work well under pressure and follow through on items to completion<br> * Strong communication skills, both written and verbal<br> * Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables<br> * Ability to mentor, coach and provide direction to team members<br>   <br>   <br><br>Willingness to work in a flexible schedule<br><br>Educational qualification – Graduation<br><br>Disclaimer:-<br><br>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix.<br><br>Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.<br><br>Location:<br><br>IND Gurgaon Building 14 - 11F, Tower D<br><br>Language Requirements:<br><br>Time Type:<br><br>Full time<br><br>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents<br><br>R1561393

Job Title:Team Leader OperationsJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities: * Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements * Regularly impart effective coaching to team members, enabling consistent high performance delivery monthly * Identify performance related issues, develop an action plan for improvement and implement corrective action * Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations * Communicate expectations to employees and provide timely updates * Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities * Stay current on internal work processes, policies and procedures. Attend required manager development training * Promote CNX values- walk the talk and lead by example * Exercise independent judgment and discretion in the performance of the said main function to implement management policies * Support and manage the program together with other Team Leaders and Managers * Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements * Manage team members on a regular basis and write and deliver performance appraisal.      Key Skills & knowledge: * Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred) * Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions * Prior experience in the Credit card domain - preferred. * Highly motivated individuals with skills to develop and coach team members to achieve performance expectations * Work well under pressure and follow through on items to completion * Strong communication skills, both written and verbal * Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables * Ability to mentor, coach and provide direction to team members      Willingness to work in a flexible scheduleEducational qualification – GraduationDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix.Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.Location:IND Gurgaon Building 14 - 11F, Tower DLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1561393

Concentrix

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