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Asset Technician - Helpdesk & Stores

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The University of Manchester

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Manchester

AI generated summary

  • You must assist with Helpdesk and Stores functions, support teams, act as a key contact, provide information, and demonstrate your right to work in the UK; sponsorship not available.
  • You will support the Asset Supervisor, act as the first point of contact for stakeholders, and provide information to colleagues in line with university policies and procedures.

Requirements

  • To provide guidance and assist Asset Supervisor Helpdesk & Stores with the Helpdesk and Stores day to day functions.
  • Providing for point of contact for the team ensuring the effective running of the teams and services provided university wide, providing service excellence whilst supporting and contributing towards the overall FMC service aims as applicable to the role, and in particular reference to the SLA guidance in operation:
  • Supporting Asset Supervisor Helpdesk & Stores guiding / liaising with / advising Help desk and Stores Operatives as required towards FMC Service Excellence for the provision of works required by the team.
  • Covering for Asset Supervisor Helpdesk & Stores by undertaking responsibility for being the first point of contact for FMC estates and Faculty colleagues for key internal and external stakeholders.
  • Supporting both E&F and other University colleagues through provision of information for Helpdesk & Stores in line with university processes, policies and procedures.
  • Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System.
  • Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Responsibilities

  • Supporting Asset Supervisor Helpdesk & Stores guiding / liaising with / advising Help desk and Stores Operatives as required towards FMC Service Excellence for the provision of works required by the team.
  • Covering for Asset Supervisor Helpdesk & Stores by undertaking responsibility for being the first point of contact for FMC estates and Faculty colleagues for key internal and external stakeholders.
  • Supporting both E&F and other University colleagues through provision of information for Helpdesk & Stores in line with university processes, policies and procedures.

FAQs

What is the overall purpose of the Asset Technician role?

The role aims to assist the Asset Supervisor Helpdesk & Stores with day-to-day functions, providing guidance and serving as the first point of contact for the team to ensure effective service delivery university-wide while adhering to service excellence standards.

Is the Asset Technician position eligible for visa sponsorship?

No, this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System; candidates must demonstrate their right to work in the UK.

What kinds of support will I provide in this role?

In this role, you will support the Asset Supervisor by guiding and liaising with Helpdesk and Stores Operatives and providing information in line with university processes to both E&F and other university colleagues.

What benefits can I expect from the University in this role?

You can expect a fantastic pension scheme, excellent employee health and wellbeing services, exceptional starting annual leave entitlement plus bank holidays, additional paid closure over the Christmas period, and local and national discounts at major retailers.

Are there flexible working options for this position?

Yes, the University promotes flexible working arrangements, and hybrid working may be considered for this role.

Who can I contact for inquiries about this vacancy?

You can contact Thomas Phoenix-Archer at Thomas.Phoenix-Archer@manchester.ac.uk for inquiries about the vacancy, shortlisting, and interviews.

Can I submit my CV through a recruitment agency?

No, the University is unable to respond to enquiries or accept CVs from recruitment agencies; any submissions will be considered a gift.

What does the hiring process entail?

The hiring process will include submitting an application by the closing date, and specific inquiries regarding the recruitment process can be directed to People.recruitment@manchester.ac.uk.

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The University of Manchester

A university with a reputation for learning and innovation that resonates globally.

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Mission & Purpose

The University of Manchester is part of the prestigious Russell Group of universities and highly respected across the globe as a centre of teaching excellence and research innovation and discovery. With 25 Nobel Prize winners among our current and former staff and students, we have a history of world firsts, with our impact ranging from splitting the atom to giving the world graphene. Our outstanding facilities and wide range of undergraduate, postgraduate and CPD courses make us one of the most popular universities with students in the UK and internationally. We’re proud to have the largest alumni community of any campus-based university in the UK, with more than 500,000 graduates in more than 190 countries around the world. Our purpose is to advance education, knowledge and wisdom for the good of society, putting our three core goals of research and discovery, teaching and learning, and social responsibility at the heart of everything we do.