Assistant Insurance Analyst

State of Arizona

Nov 8

Applications are closed

Job
Full-time
Entry Level
Government & Politics
Data
Phoenix

Requirements

This position requires a minimum of 2 days in the office
Knowledge of Insurance-related laws and rules; agency policies and procedures.
Knowledge of Arizona Revised Statutes Title 20, Title 6, Title 32 and Title 44 is preferred but not required.
Knowledge of Insurance terms, concepts and generally accepted industry practices.
Knowledge of the functions and duties of each division of the agency.
Knowledge and prior use of computer software such as Gmail, Google Docs, Google Sheets, Microsoft Word (word processing), Microsoft Excel (spreadsheets), and Microsoft Access (database).
Handling difficult communication scenarios.
Using judgment to adapt to changing conversational dynamics.
Applying laws, rules, and statutes to applicable scenarios.
Applying reason and sound judgment to the review, decisions and recommendations on issues of significant complexity and difficulty.
Planning, organizing, coordinating and establishing priorities for a varied workload, developing cogent work plans and conducting relevant research.
Record-keeping skills relating to a large number of documents, communications, and other complex documents and files.
Ability to be results oriented with sound judgment.
Ability to be assertive.
Ability to establish credibility and be decisive while recognizing and supporting the departments preferences and priorities.
Ability to maintain confidential information.
Ability to handle multiple tasks at once.
Ability to independently communicate clearly, effectively and diplomatically in writing, in person and on the telephone in routine and complex situations with consumers, attorneys, insurers, producers, licensed entities, agency staff and other state and federal employees, through the use of proper English, spelling and vocabulary.
Ability to write, type and proofread documents and email communications.
Ability to work cooperatively by establishing and maintaining effective professional working relations with supervisor, agency staff, insurers, producers, other regulated entities, consumers and other parties seeking information or assistance from the agency.

Responsibilities

Set up new case files that include consumer complaints, healthcare appeals, market conduct and market analysis, as they come in, including data and documents, in applicable databases.
Correspond with consumers to clarify complaints and obtain missing information or documents.
Handle and track all consumer assistance cases assigned to them and maintain electronic case files in the Department's case management databases.
Keep and records gathered throughout an assistance case. Keep up-to-date reports of all active cases, including detailed descriptions of the case's status, and pending issues or resolutions that require supervisory input.
Communicate with all related parties to a complaint, including Arizona consumers, while expected to use a professional and respectful tone and language in all interactions (verbal or written) with outside-parties.
By phone, in writing, and in person: educate citizens on insurance law and matters.
Guide citizens to federal/state/local agencies, resources and publications that can best address citizen needs.
Guide individuals and businesses to resources to help them find insurance coverage for various types of risks.
Prepare outgoing mail for the unit; collect, scan and catalog incoming mail.
Generation of weekly matrix numbers; monitoring of various group email accounts, unit fax and phone numbers/voicemails.
Work with agency public records custodian to identify the scope of records to be provided.
Redact confidential information and produce a log that describes redacted information; organize materials to be furnished.
Coordinate with public records custodian regarding maintenance of physical file records and destruction calendar.
Tracking and follow up of Market Conduct Annual Statement submissions. Monthly review and report of Health Insurance Casework System (HICS) activity.
Investigate and analyze incoming cases to determine whether the complaint is within the agency's jurisdiction and if not, correspond with the consumer and refer to the correct jurisdiction when possible.
Analyze and investigate laws and jurisdictional authority, other state regulatory agencies, and other states Department of Insurance and Financial Institutions agencies.
Conclude cases according to policies and procedures and update all records.

FAQs

What is the salary range for the Assistant Insurance Analyst position?

The salary range for the Assistant Insurance Analyst position is $19.23 - $21.50 per hour.

What are the working days required in the office?

This position requires a minimum of 2 days in the office.

Where is the job location for this position?

The job location is at 100 N. 15th Ave., Phoenix, AZ 85007.

What is the closing date for applications?

The closing date for applications is open until filled.

What are the primary responsibilities of the Assistant Insurance Analyst?

The primary responsibilities include conducting fact gathering, case management, investigating insurance-related matters, responding to consumer complaints, and assisting with administrative tasks in support of MRCS activities.

Is knowledge of Arizona insurance laws and rules required for this position?

While knowledge of Arizona Revised Statutes Title 20, Title 6, Title 32, and Title 44 is preferred, it is not required.

What skills are essential for a successful candidate?

Essential skills include strong communication, organizational skills, the ability to handle difficult scenarios, and effective case management.

Are there benefits offered to employees in this position?

Yes, the State of Arizona offers a comprehensive benefits package that includes health and dental insurance, retirement plans, vacation, paid holidays, and optional employee benefits.

What is the work culture like at the State of Arizona?

The State of Arizona strives for a work culture that offers flexibility, autonomy, and trust, with many employees participating in a Remote Work Program.

Who do I contact if I have questions about the position?

You can contact Shawn McConnell at shawn.mcconnell@azdoa.gov if you have any questions regarding the position.

State of Arizona

Government

Industry

10,001+

Employees

1912

Founded Year

Mission & Purpose

Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.