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Assistant Manager

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EXL

25d ago

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Healthcare
  • Chennai

AI generated summary

  • You need a life science degree, CPC, 7-12 years of coding experience (5+ years in IVR and team lead), QC experience, and CPMA certification is a plus. Location: Chennai.
  • You will lead the team, manage inventory, resolve issues, ensure compliance, conduct training, and maintain quality while addressing client queries and motivating team members.

Requirements

  • Life science/Paramedical Degree
  • CPC
  • 7 - 12 year of Coding with quality experience
  • Specialty worked: IVR – Mandatory (Must be dealt with complex level IVR coding, cardiovascular surgery and General surgery
  • 5+ years of coding experience
  • 2+Years of Team lead role
  • CPMA certification is added advantage.
  • Location –Chennai
  • QC experience

Responsibilities

  • Must be a subject matter expert
  • Team handling skill set
  • Working in Quality team is an added advantage
  • Inventory management and planning
  • Motivate and guide team to achieve production and quality goal set
  • Follow project related protocols and instructions
  • Handling team clarification
  • To be proactive in handling team issues
  • Problem solving skill sets
  • Research on grey areas with solution
  • Capable of conducting team education and training
  • Skill sets to address client email and queries
  • Should have more analytical skill sets
  • Should be more innovative, energetic and positive thoughts
  • Having skill sets to motivate teams
  • Escalate issues, identify trends
  • All emails from Manager should be answered promptly without fail
  • Ensure compliance of entire team for HIPAA,OIG

FAQs

What are the educational requirements for the Assistant Manager position?

A Life science or Paramedical Degree is required for the Assistant Manager position.

Is a CPC certification mandatory for applying?

Yes, a CPC certification is required for this role.

How many years of coding experience are required?

A minimum of 7 to 12 years of coding experience with a focus on quality is required.

What specialty areas must the candidate have experience in?

The candidate must have mandatory experience in IVR coding, particularly related to complex IVR, cardiovascular surgery, and general surgery.

Is there a requirement for team leadership experience?

Yes, the candidate should have at least 2 years of experience in a team lead role.

Is a CPMA certification beneficial for this position?

Yes, having a CPMA certification is considered an added advantage.

Where is this position located?

The position is located in Chennai.

Is quality control (QC) experience necessary?

Yes, QC experience is mentioned as a requirement for the role.

What are the primary responsibilities of the Assistant Manager?

Responsibilities include team handling, inventory management, motivating the team, problem-solving, conducting training, addressing client queries, and ensuring HIPAA and OIG compliance.

What qualities should the candidate possess for team handling?

The candidate should have strong team handling skills, problem-solving abilities, and the capacity to motivate and guide the team.

What compliance regulations must the team adhere to?

The team must ensure compliance with HIPAA and OIG regulations.

How should communication be maintained with the manager?

All emails from the manager should be answered promptly without fail.

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Consulting
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

EXL Service, a leading business process solutions company, operates on a global scale, providing transformative outsourcing and technology services. The company's mission revolves around enhancing its clients' operational efficiency, reducing costs, and driving business growth through innovative solutions. EXL aims to be a strategic partner for its clients, offering expertise in areas such as finance and accounting, healthcare, insurance, and more. The purpose of EXL is to leverage advanced analytics, automation, and digital technology to empower businesses and help them navigate complex challenges. The firm is committed to delivering value and sustainable outcomes for its clients by combining domain knowledge with cutting-edge technology and data-driven insights.

Culture & Values

  • Collaboration

    Collaborate across boundaries, Take a lead in building partnerships, Grab the first opportunity to offer assistance, Celebrate others' success, Leverage the strength of diversity of EXL

  • Innovation

    Develop a deep insight into the clients' business Identify opportunities to find a better way, Positively challenge the status quo, Turn opportunities into real action, Encourage openness and dialogue

  • Excellence

    Deliver in all circumstances, Demonstrate high accountability, Practice excellence and deliver quality, Anticipate challenges and opportunities, Manage effective communication

  • Integrity

    Live the organization values, Maintain the highest ethical standards, Abide by rules, regulations and polices, Demonstrate honesty and consistency, Preserve confidentially of information

  • Respect

    Encourage and accept feedback, Embrace and respect diversity, Treat others with dignity, Deal in a fair, open and honest manner with others, Demonstrate respect for other organizations