Life Insurance

Pension Plan

Performance Bonus

Work From Home

Large

Collaboration

Innovation

Excellence

Integrity

Respect

EXL Service, a leading business process solutions company, operates on a global scale, providing transformative outsourcing and technology services. The company's mission revolves around enhancing its clients' operational efficiency, reducing costs, and driving business growth through innovative solutions. EXL aims to be a strategic partner for its clients, offering expertise in areas such as finance and accounting, healthcare, insurance, and more. The purpose of EXL is to leverage advanced analytics, automation, and digital technology to empower businesses and help them navigate complex challenges. The firm is committed to delivering value and sustainable outcomes for its clients by combining domain knowledge with cutting-edge technology and data-driven insights.

Consulting

We make sense of data to drive your business forward. #MakeSenseofData #DriveYourBusinessForward #PartnerYourWay

You need proficiency in Excel, SQL, Python, and data visualization tools, strong skills in Time Series forecasting, data analysis experience, and excellent communication abilities.

You will analyze trends, create weekly forecasts using Python, monitor accuracy, manage dashboards, and collaborate with teams to deliver insights and recommendations for capacity planning.

Data

Gurgaon

Job Description: Data Analyst/Forecaster We are seeking a highly skilled Data Analyst/Forecaster to join Capacity and Forecasting team. The ideal candidate will excel in data handling, manipulation, and extraction using Excel, Python, SQL and PowerBI. You will be responsible for developing short term demand volume forecasts and creating impactful accuracy assessment dashboards to drive data informed decisions. Strong analytical skills and a passion for turning data into actionable insights are essential for this role. Key Responsibilities * Analytics & Insights: * Analyze historical trends and seasonality to make informed decisions. * Conduct in-depth analysis using Excel or Python to identify key drivers of change in volume. * Generate Forecast: * Generate weekly forecasts for multiple lobs using Python models. * Monitor and adjust forecasts based on trends, seasonality, and business updates. * Enter the forecasts in WFM tool Calabrio to optimize capacity planning. * Forecast assessment: * Evaluate forecast accuracy every week and present key findings around high variance days. * Manage forecast assessment dashboards and present in weekly huddles. * Stakeholder Collaboration: * Present analytical findings and strategic recommendations to stakeholders, especially around critical weeks like holidays * Collaborate with cross-functional teams to understand business requirements and deliver analytical solutions Required Skills & Expertise * Technical Skills: * Proficiency in Excel, SQL and Python for advanced data analysis, data extraction and data manipulation * Hands-on experience with data visualization tools (e.g., Tableau, Power BI) is a plus. * Analytical Acumen: * Advanced knowledge of Time Series forecasting techniques or Contact Center demand volume forecasting * Ability to work with large datasets and extract meaningful insights to generate forecasts * Ability to work on ad-hoc requests to support business needs and derive actionable insights * Problem-Solving & Communication: * Strong problem-solving skills, with the ability to translate complex analytical findings into clear and actionable recommendations. * Excellent communication and presentation skills, with experience delivering insights to senior stakeholders. Candidate Profile * Educational Background: Bachelor’s/Master’s degree in Analytics, Data Science, Economics, Statistics, Engineering, or a related field. * Professional Experience: At least 2-3 years of experience in the data analytics with good experience of Time Series Forecasting.

Job Description: Data Analyst/ForecasterWe are seeking a highly skilled Data Analyst/Forecaster to join Capacity and Forecasting team. The ideal candidate will excel in data handling, manipulation, and extraction using Excel, Python, SQL and PowerBI. You will be responsible for developing short term demand volume forecasts and creating impactful accuracy assessment dashboards to drive data informed decisions. Strong analytical skills and a passion for turning data into actionable insights are essential for this role.Key Responsibilities * Analytics & Insights:    * Analyze historical trends and seasonality to make informed decisions.    * Conduct in-depth analysis using Excel or Python to identify key drivers of change in volume. * Generate Forecast:    * Generate weekly forecasts for multiple lobs using Python models.    * Monitor and adjust forecasts based on trends, seasonality, and business updates.    * Enter the forecasts in WFM tool Calabrio to optimize capacity planning. * Forecast assessment:    * Evaluate forecast accuracy every week and present key findings around high variance days.    * Manage forecast assessment dashboards and present in weekly huddles. * Stakeholder Collaboration:    * Present analytical findings and strategic recommendations to stakeholders, especially around critical weeks like holidays    * Collaborate with cross-functional teams to understand business requirements and deliver analytical solutions      Required Skills & Expertise * Technical Skills:    * Proficiency in Excel, SQL and Python for advanced data analysis, data extraction and data manipulation    * Hands-on experience with data visualization tools (e.g., Tableau, Power BI) is a plus. * Analytical Acumen:    * Advanced knowledge of Time Series forecasting techniques or Contact Center demand volume forecasting    * Ability to work with large datasets and extract meaningful insights to generate forecasts    * Ability to work on ad-hoc requests to support business needs and derive actionable insights * Problem-Solving & Communication:    * Strong problem-solving skills, with the ability to translate complex analytical findings into clear and actionable recommendations.    * Excellent communication and presentation skills, with experience delivering insights to senior stakeholders.      Candidate Profile * Educational Background: Bachelor’s/Master’s degree in Analytics, Data Science, Economics, Statistics, Engineering, or a related field. * Professional Experience: At least 2-3 years of experience in the data analytics with good experience of Time Series Forecasting.

Lead Assistant Manager - EXL

&lt;strong&gt;Job Description: Data Analyst/Forecaster&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are seeking a highly skilled &lt;strong&gt;Data Analyst/Forecaster &lt;/strong&gt;to join Capacity and Forecasting team. The ideal candidate will excel in data handling, manipulation, and extraction using &lt;strong&gt;Excel, Python, SQL &lt;/strong&gt;and&lt;strong&gt; PowerBI&lt;/strong&gt;. You will be responsible for developing &lt;strong&gt;short term demand volume forecasts&lt;/strong&gt; and creating impactful &lt;strong&gt;accuracy assessment dashboards&lt;/strong&gt; to drive data informed decisions. Strong analytical skills and a passion for turning data into actionable insights are essential for this role.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Analytics &amp;amp; Insights:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Analyze historical trends and seasonality to make informed decisions.&lt;/li&gt;&lt;li&gt;Conduct in-depth analysis using Excel or Python to identify key drivers of change in volume.&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Generate Forecast:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Generate weekly forecasts for multiple lobs using Python models.&lt;/li&gt;&lt;li&gt;Monitor and adjust forecasts based on trends, seasonality, and business updates.&lt;/li&gt;&lt;li&gt;Enter the forecasts in WFM tool Calabrio to optimize capacity planning.&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Forecast assessment:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Evaluate forecast accuracy every week and present key findings around high variance days.&lt;/li&gt;&lt;li&gt;Manage forecast assessment dashboards and present in weekly huddles.&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Stakeholder Collaboration:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Present analytical findings and strategic recommendations to stakeholders, especially around critical weeks like holidays&lt;/li&gt;&lt;li&gt;Collaborate with cross-functional teams to understand business requirements and deliver analytical solutions&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;strong&gt;Required Skills &amp;amp; Expertise&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Technical Skills:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Proficiency in Excel, SQL and Python for advanced data analysis, data extraction and data manipulation&lt;/li&gt;&lt;li&gt;Hands-on experience with data visualization tools (e.g., Tableau, Power BI) is a plus.&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Analytical Acumen:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Advanced knowledge of Time Series forecasting techniques or Contact Center demand volume forecasting&lt;/li&gt;&lt;li&gt;Ability to work with large datasets and extract meaningful insights to generate forecasts&lt;/li&gt;&lt;li&gt;Ability to work on ad-hoc requests to support business needs and derive actionable insights&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Problem-Solving &amp;amp; Communication:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Strong problem-solving skills, with the ability to translate complex analytical findings into clear and actionable recommendations.&lt;/li&gt;&lt;li&gt;Excellent communication and presentation skills, with experience delivering insights to senior stakeholders.&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;strong&gt;Candidate Profile&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Educational Background: Bachelor’s/Master’s degree in Analytics, Data Science, Economics, Statistics, Engineering, or a related field.&lt;/li&gt;&lt;li&gt;Professional Experience: At least 2-3 years of experience in the data analytics with good experience of Time Series Forecasting.&lt;/li&gt;&lt;/ul&gt;

Lead Assistant Manager

You should have experience in accounting, bank and balance sheet reconciliations, tax schedules, intercompany transactions, fixed asset maintenance, and preparing regulatory reports.

You will manage accounting transactions, reconciliations, tax schedules, fixed assets, and ensure accuracy, while coordinating with departments and preparing reports for audits.

Accounting & Tax

* Perform variety of accounting functions related to daily recording of accounting transactions, financial period close activities, Reconciliations and Reporting. * Preparation of bank reconciliations and communicate to finance departments on variances and resolve. * Preparation of Balance Sheet reconciliations. * Preparation & calculation of Tax schedules * Ensuring completeness and accuracy of intercompany transactions, resolving errors/exceptions. * Daily reconciliation of high volume intercompany transactions and communication with required finance departments. * Recording and maintenance of Fixed Assets & Intangible Asset. FA Sub ledger to General ledger reconciliations. * Follow-up with lines of business and stakeholders for closure of accounting open items. * Preparation of bank or regulatory reporting as per given timelines. * Maintain data and records in accordance with accounting standards & principles and provide accounting records for review by internal and external audits.

 * Perform variety of accounting functions related to daily recording of accounting transactions, financial period close activities, Reconciliations and Reporting. * Preparation of bank reconciliations and communicate to finance departments on variances and resolve. * Preparation of Balance Sheet reconciliations. * Preparation & calculation of Tax schedules * Ensuring completeness and accuracy of intercompany transactions, resolving errors/exceptions. * Daily reconciliation of high volume intercompany transactions and communication with required finance departments. * Recording and maintenance of Fixed Assets & Intangible Asset. FA Sub ledger to General ledger reconciliations. * Follow-up with lines of business and stakeholders for closure of accounting open items. * Preparation of bank or regulatory reporting as per given timelines. * Maintain data and records in accordance with accounting standards & principles and provide accounting records for review by internal and external audits.

Executives - EXL

&lt;ul&gt;&lt;li&gt;Perform variety of accounting functions related to daily recording of accounting transactions, financial period close activities, Reconciliations and Reporting.&lt;/li&gt;&lt;li&gt;Preparation of bank reconciliations and communicate to finance departments on variances and resolve.&lt;/li&gt;&lt;li&gt;Preparation of Balance Sheet reconciliations.&lt;/li&gt;&lt;li&gt;Preparation &amp;amp; calculation of Tax schedules&lt;/li&gt;&lt;li&gt;Ensuring completeness and accuracy of intercompany transactions, resolving errors/exceptions.&lt;/li&gt;&lt;li&gt;Daily reconciliation of high volume intercompany transactions and communication with required finance departments.&lt;/li&gt;&lt;li&gt;Recording and maintenance of Fixed Assets &amp;amp; Intangible Asset. FA Sub ledger to General ledger reconciliations.&lt;/li&gt;&lt;li&gt;Follow-up with lines of business and stakeholders for closure of accounting open items.&lt;/li&gt;&lt;li&gt;Preparation of bank or regulatory reporting as per given timelines.&lt;/li&gt;&lt;li&gt;Maintain data and records in accordance with accounting standards &amp;amp; principles and provide accounting records for review by internal and external audits.&lt;/li&gt;&lt;/ul&gt;

Executives

You should have 12+ years in finance/accounting, 4-5 years in leadership, experience in large-scale operations, adaptability to fast-paced environments, and willingness to travel as needed.

You will lead finance shared services, optimize processes, drive improvements, manage performance, and liaise with internal and external stakeholders on financial operations and compliance.

Banking & Finance

The AVP of Finance Shared Services will lead and oversee the shared services functions within the Finance department, including accounts payable and employee claim processing. This individual will ensure the efficient execution of financial processes, optimize operations for cost-effectiveness, and drive continuous improvement. The role involves strategic leadership, process automation, and managing the team's performance while maintaining compliance with regulatory standards and organizational policies. Act as the primary point of contact for Internal stakeholders (e.g., Business, HR, Technology) and External stakeholders (e.g. Auditors, Service providers) regarding shared services activities. 12 + years of progressive experience in finance, accounting, or shared services, with at least 4-5 years in a leadership role. Proven experience managing large-scale finance operations for diversified geographies, ideally within a shared services environment. Ability to work in a fast-paced, dynamic environment with tight deadlines and shifting priorities. Occasional travel may be required, depending on the organization's needs.

The AVP of Finance Shared Services will lead and oversee the shared services functions within the Finance department, including accounts payable and employee claim processing. This individual will ensure the efficient execution of financial processes, optimize operations for cost-effectiveness, and drive continuous improvement. The role involves strategic leadership, process automation, and managing the team's performance while maintaining compliance with regulatory standards and organizational policies.Act as the primary point of contact for Internal stakeholders (e.g., Business, HR, Technology) and External stakeholders (e.g. Auditors, Service providers) regarding shared services activities.12 + years of progressive experience in finance, accounting, or shared services, with at least 4-5 years in a leadership role.Proven experience managing large-scale finance operations for diversified geographies, ideally within a shared services environment.Ability to work in a fast-paced, dynamic environment with tight deadlines and shifting priorities.Occasional travel may be required, depending on the organization's needs.

Assistant Vice President - EXL

The AVP of Finance Shared Services will lead and oversee the shared services functions within the Finance department, including accounts payable and employee claim processing. This individual will ensure the efficient execution of financial processes, optimize operations for cost-effectiveness, and drive continuous improvement. The role involves strategic leadership, process automation, and managing the team's performance while maintaining compliance with regulatory standards and organizational policies.&lt;br&gt;&lt;br&gt;Act as the primary point of contact for Internal stakeholders (e.g., Business, HR, Technology) and External stakeholders (e.g. Auditors, Service providers) regarding shared services activities.&lt;br&gt;&lt;br&gt;12 + years of progressive experience in finance, accounting, or shared services, &lt;strong&gt;with at least 4-5 years in a leadership role&lt;/strong&gt;.&lt;br&gt;&lt;br&gt;Proven experience managing large-scale finance operations for diversified geographies, ideally within a shared services environment.&lt;br&gt;&lt;br&gt;Ability to work in a fast-paced, dynamic environment with tight deadlines and shifting priorities.&lt;br&gt;&lt;br&gt;Occasional travel may be required, depending on the organization's needs.

Assistant Vice President

You need 3-5 years in General Ledger, experience in journal entries, reconciliations, fixed asset accounting, and advanced Excel skills. Strong communication and ERP experience preferred.

You will prepare journal entries, handle month-end GL activities, manage fixed assets, perform reconciliations, collaborate with teams, and communicate with clients via calls and emails.

Business, Operations & Strategy

Prepare and review journal entries – System, Manual (Payroll allocation, Accruals, Prepayments, Netting entries, Allocations etc.) Month end close GL activities Fixed Asset Accounting for Domestic business Reconciliations of Balance sheet accounts Intercompany reconciliations including foreign currency translations Need to work with Inter-Departments within the team for General Ledger Need to work along with client team of a specific region. Need to communicate to the client on a regular basis through e-mail and telephone. Weekly/daily calls on a regular basis Flexible to work in any shift & open to putting in extra hours when required Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc ERP experience will be an added advantage Prior experience in General Ledger 3-5 yrs Good communication skills both written & oral, as this is client facing role

Prepare and review journal entries – System, Manual (Payroll allocation, Accruals, Prepayments, Netting entries, Allocations etc.)Month end close GL activitiesFixed Asset Accounting for Domestic businessReconciliations of Balance sheet accountsIntercompany reconciliations including foreign currency translationsNeed to work with Inter-Departments within the team for General LedgerNeed to work along with client team of a specific region.Need to communicate to the client on a regular basis through e-mail and telephone.Weekly/daily calls on a regular basisFlexible to work in any shift & open to putting in extra hours when requiredAdvance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etcERP experience will be an added advantagePrior experience in General Ledger 3-5 yrsGood communication skills both written & oral, as this is client facing role

Assistant Manager - EXL

Prepare and review journal entries – System, Manual (Payroll allocation, Accruals, Prepayments, Netting entries, Allocations etc.)&lt;br&gt;&lt;br&gt;Month end close GL activities&lt;br&gt;&lt;br&gt;Fixed Asset Accounting for Domestic business&lt;br&gt;&lt;br&gt;Reconciliations of Balance sheet accounts&lt;br&gt;&lt;br&gt;Intercompany reconciliations including foreign currency translations&lt;br&gt;&lt;br&gt;Need to work with Inter-Departments within the team for General Ledger&lt;br&gt;&lt;br&gt;Need to work along with client team of a specific region.&lt;br&gt;&lt;br&gt;Need to communicate to the client on a regular basis through e-mail and telephone.&lt;br&gt;&lt;br&gt;Weekly/daily calls on a regular basis&lt;br&gt;&lt;br&gt;Flexible to work in any shift &amp;amp; open to putting in extra hours when required&lt;br&gt;&lt;br&gt;Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc&lt;br&gt;&lt;br&gt;ERP experience will be an added advantage&lt;br&gt;&lt;br&gt;Prior experience in General Ledger 3-5 yrs&lt;br&gt;&lt;br&gt;Good communication skills both written &amp;amp; oral, as this is client facing role

Assistant Manager

You should possess strong leadership skills, strategic thinking, and extensive experience in executing business initiatives. Adaptability and excellent communication are essential for success.

You will coach teams, monitor performance, analyze customer feedback, track metrics, collaborate across departments, and drive continuous improvement in service quality.

Customer Relations

People, HR & Administration

Key Responsibilities: * Coaching and Training: Deliver regular coaching sessions to customer service teams to enhance their communication skills and service delivery. * Performance Monitoring: Assess team performance through call listening, evaluations, and feedback to ensure high-quality customer interactions. * Customer Feedback Analysis: Analyze customer feedback, surveys, and data to identify areas for improvement in service and customer satisfaction. * Metrics Tracking: Monitor key customer experience metrics such as NPS, CSAT, and FCR, and report progress to leadership. * Collaboration: Work closely with other departments (Marketing, Sales, Product) to align customer-facing efforts with company goals. * Problem-Solving and Continuous Improvement: Identify recurring issues in customer interactions and provide actionable coaching strategies to resolve them.

Key Responsibilities: * Coaching and Training: Deliver regular coaching sessions to customer service teams to enhance their communication skills and service delivery. * Performance Monitoring: Assess team performance through call listening, evaluations, and feedback to ensure high-quality customer interactions. * Customer Feedback Analysis: Analyze customer feedback, surveys, and data to identify areas for improvement in service and customer satisfaction. * Metrics Tracking: Monitor key customer experience metrics such as NPS, CSAT, and FCR, and report progress to leadership. * Collaboration: Work closely with other departments (Marketing, Sales, Product) to align customer-facing efforts with company goals. * Problem-Solving and Continuous Improvement: Identify recurring issues in customer interactions and provide actionable coaching strategies to resolve them.

Senior Executive - EXL

&lt;strong&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Coaching and Training: Deliver regular coaching sessions to customer service teams to enhance their communication skills and service delivery.&lt;/li&gt;&lt;li&gt;Performance Monitoring: Assess team performance through call listening, evaluations, and feedback to ensure high-quality customer interactions.&lt;/li&gt;&lt;li&gt;Customer Feedback Analysis: Analyze customer feedback, surveys, and data to identify areas for improvement in service and customer satisfaction.&lt;/li&gt;&lt;li&gt;Metrics Tracking: Monitor key customer experience metrics such as NPS, CSAT, and FCR, and report progress to leadership.&lt;/li&gt;&lt;li&gt;Collaboration: Work closely with other departments (Marketing, Sales, Product) to align customer-facing efforts with company goals.&lt;/li&gt;&lt;li&gt;Problem-Solving and Continuous Improvement: Identify recurring issues in customer interactions and provide actionable coaching strategies to resolve them.&lt;/li&gt;&lt;/ul&gt;

EXL

Mission

Culture & values

Collaboration

Innovation

Excellence

Integrity

Respect