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Assistant Manager, Customer Operations

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Gap Inc.

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Kelowna

AI generated summary

  • You need 1-3 years of retail management experience, strong communication skills, a flexible schedule, ability to meet metrics, and capability to lift up to 30 pounds. Retail passion is essential.
  • You will drive sales with a customer-centric approach, recruit and develop teams, ensure compliance, implement efficiency plans, and enhance the omni-channel experience while promoting community involvement.

Requirements

  • - A current or former retail employee with 1-3 years of retail management experience.
  • - A high school graduate or equivalent.
  • - A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • - Passionate about retail and thrive in a fastpaced environment.
  • - Driven by metrics to deliver results to meet business goals.
  • - Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
  • - Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • - Able to utilize retail technology.
  • - Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
  • - Ability to travel as required.

Responsibilities

  • Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
  • Recruit, hire and develop highly productive Brand Associate and Expert teams.
  • Own assigned area of responsibility.
  • Implement action plans to maximize efficiencies and productivity.
  • Perform Service Leader duties.
  • Ensure consistent execution of standard operating procedures.
  • Represent the brand and understand the competition and retail landscape.
  • Promote community involvement.
  • Leverage omni-channel to deliver a frictionless customer experience.
  • Ensure all compliance standards are met.

FAQs

What is the primary responsibility of the Assistant Manager, Customer Operations?

The primary responsibility is to drive profitable sales growth through customer and product operations, merchandising, and talent development while ensuring a best-in-class experience for customers.

What type of experience is required for this position?

A current or former retail employee with 1-3 years of retail management experience is required for this position.

Is a specific level of education required for this job?

Yes, a high school graduate or equivalent is required.

What kind of work schedule is expected?

The position requires a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.

Are there opportunities for personal development within this role?

Yes, you are expected to lead and inspire others to learn and grow through coaching and mentoring, which provides opportunities for personal development.

What benefits are offered to employees?

Benefits include a merchandise discount, competitive paid time off, company match for donations and volunteer time, registered retirement savings plan, employee stock purchase plan, medical, dental, vision, and life insurance, and virtual healthcare, among others.

Is there a physical requirement for this job?

Yes, you should be able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.

Does this position involve traveling?

Yes, the ability to travel as required is necessary for this position.

How are employees recognized for diversity and equality at Gap?

Gap Inc. is committed to fostering a diverse and inclusive environment and has received numerous awards for its commitment to equality, including recognition by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

What is the hourly pay range for this position?

The hourly pay range is $18.15 - $24.95 CAD, and employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location.

Gap Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.