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Assistant Manager Factory Outlet

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lululemon

14d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Wertheim

AI generated summary

  • You must be 18+, authorized to work, able to travel, have flexible hours, lift 30 lbs, and possess leadership experience with a high school diploma or equivalent, plus 1 year in retail management.
  • You will foster a diverse team, support development, ensure guest satisfaction, manage budgets, lead salesfloor operations, and address feedback while maintaining a safe work environment.

Requirements

  • * Must be legally authorized to work in the country in which the store is located
  • * Must be 18 years of age or older
  • * Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
  • * Must have the ability to travel to assigned store
  • * Willing to work a flexible schedule including evenings, weekends, and holidays
  • * Willing to work as part of a team and also complete work independently
  • * Willing to move through a store for most of a shift to help guests and accomplish work
  • * Willing to move boxes weighing up to 30 lbs (13.6 kg)
  • * Willing to work in an environment with bright lights and loud music
  • * Work experience in leadership or people management
  • * Education: High school diploma, GED, or equivalent
  • * Education: Bachelor's degree or equivalent
  • * Experience: 1 year retail or sales specific management experience

Responsibilities

  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
  • Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.
  • Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
  • Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
  • Establish supportive and productive relationships with all team members, focusing on personal and professional development.
  • Collaborate with team members to ensure an optimal guest experience that values guests' time and support store operations.
  • Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
  • Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests.
  • Implement the Store Manager's vision for the store and cascade to team members.
  • Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
  • Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement.
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
  • Open and close the store in accordance with the opening and closing checklists.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
  • Accountable for delegated aspects of controllable budget or labour hours.
  • Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager.

FAQs

What is the role of an Assistant Manager at a lululemon Factory Outlet?

The Assistant Manager plays an essential part of the store leadership team, responsible for leading and coaching team members, ensuring a great guest experience, and managing administrative and operational activities, including floor management and scheduling.

What are the main responsibilities of the Assistant Store Manager?

The main responsibilities include creating an inclusive team environment, supporting team development, ensuring optimal guest experiences, managing store operations, and overseeing budget responsibilities.

Is previous retail experience required for the Assistant Manager position?

While previous retail or sales-specific management experience is preferred, it is not strictly required.

What qualifications are needed to apply for this position?

Applicants must be legally authorized to work in the country where the store is located, be at least 18 years old, and may need to provide proof of work authorization and comply with local legislative requirements.

What kind of schedule is expected for the Assistant Manager role?

Candidates should be willing to work a flexible schedule that includes evenings, weekends, and holidays.

Are there physical requirements for the Assistant Manager position?

Yes, candidates must be willing to move through the store for most of a shift, assist guests, and be able to lift boxes weighing up to 30 lbs (13.6 kg).

How does lululemon support employee growth and development?

lululemon supports growth through ongoing learning opportunities, direct feedback, coaching, mentorship, and career path guidance for team members.

What kind of benefits and perks does lululemon offer?

lululemon offers a comprehensive rewards program that includes competitive pay, extended health plans, paid time off, savings plans, employee discounts, fitness/yoga classes, and personal and professional development programs.

Is an educational background important for the Assistant Manager role?

An education background, such as a high school diploma, GED, or bachelor's degree is preferred but not mandatory.

How does lululemon promote diversity and inclusion within its teams?

lululemon promotes diversity and inclusion by creating and supporting an inclusive environment that values and celebrates differences among team members and guests.

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lululemon

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers