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Assistant Manager (m/w/d)

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Bielefeld

AI generated summary

  • You need proven leadership skills, 1+ year retail experience, confidence in customer engagement, strong problem-solving abilities, integrity, and flexible availability.
  • You will coach and motivate your team, ensure high customer satisfaction, manage sales and merchandising, and stay updated on products and trends while fostering a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What qualifications are required for the Assistant Manager position?

Candidates must have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, strong cognitive and mathematical abilities, and a high level of ethics, values, integrity, and trust.

Is previous retail experience necessary for this role?

Yes, at least 1 year of experience in a sales environment with customer contact is required.

Will the Assistant Manager have any responsibilities related to employee training?

Yes, the Assistant Manager is responsible for coaching and training team members to provide an exceptional customer experience.

Are there specific hours or availability requirements for this position?

Yes, candidates must be flexible regarding availability, including evenings, weekends, and holidays.

What are the main responsibilities of the Assistant Manager?

Responsibilities include coaching the team, ensuring customer satisfaction, implementing sales and visual merchandising strategies, acting as a liaison between customers and management, and contributing to a positive work environment.

How will performance be measured in this role?

Performance will be measured based on the ability to drive sales and maximize profit goals for the specific store.

Is creativity important for the Assistant Manager role?

Yes, creativity is essential for responding to changing requirements and opportunities in a dynamic retail environment.

Do I need to have knowledge of product trends for this position?

Yes, staying informed about product knowledge and current or future trends is a key responsibility.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.